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Sams Club
Sams Club
Customer reviews for Serta Office Chair, Supports up to 250lbs. Assorted Colors for
Serta Office Chair, Supports up to 250lbs. Assorted Colors
4.2 out of 5 stars
stars2,804 ratings1,383 reviews
  1. 5 stars67% (1,888)
  2. 4 stars14% (381)
  3. 3 stars5% (133)
  4. 2 stars4% (107)
  5. 1 star11% (295)

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Showing 261-270 of 1,383 reviews
Dec 7, 2020
Steve O
4 out of 5 stars review

Verified Purchase

Review of office chair

Needed a office chair for my WFH space as my back was starting to hurt from the chair I was using. (Old rocking chair). This chair is very comfortable and so far a great deal.

Helpful?2UDP50LK21VK15387164300
Sep 15, 2020
Anonymous
4 out of 5 stars review

Verified Purchase

Comfortable, yet firm.

Has plenty of padding all around including the arm. Good lower back support. My old chair I would be in pain after sitting in it for extended time. I have no pain sitting in this chair.

Helpful?2UDP50LK21VK15387164300
Oct 15, 2018
Critter
5 out of 5 stars review

Verified Purchase

Comfortable Business Chair

I bought these for front desk in a dental office. They are high quality, comfortable, and affordable. They are much better than the ones purchased by our designer plus much more affordable

Helpful?2UDP50LK21VK15387164300
Dec 1, 2017
Majorsmom
5 out of 5 stars review

Verified Purchase

Easy to assemble

Last Serta chairs purchased from Sam's lasted 6 yrs before cylinders started lowering seats & all of a sudden the leather flaked on seats. Not bad but paid substantially more than these so if they last half as long I will be happy.

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Mar 20, 2026
Tolgac
1 out of 5 stars review

Not Comfortable at all

bought from Sams. Looked great but it is not very uncomfortable as it leans to front and does not give back support. will probably return and get Lazy Boy version. Although they look same; it does not cause back ache like this chair.

Helpful?2UDP50LK21VK15387164300
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing regarding you feeling like it is leaning forward. We have a customer support team than can assist with this and would be glad to help. Please do not hesitate to reach out for further support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Dec 4, 2022
Nathan
1 out of 5 stars review

Seams ripping after a few months

I bought this earlier this year. I thought it would be a good buy since it is Serta brand. Unfortunately the seams started to tear and separate within just a few months of use (sitting 8 hours a day, 5 days a week for work.) the bottom fusion is now entirely separated from the front cushion. Sadly having to order another chair since this one is not holding up like it should.

Helpful?2UDP50LK21VK15387164300
reply from Supplier Response

Hello Nathan,<br /><br />We are sorry to hear that this chair started to tear and rip at the seams. We value your comments as we are always looking to improve our products. If you require further assistance with your product, please do not hesitate to contact us at service&#64;trueinnovations.com, or call (800) 379-9773 so that we may offer warranty assistance

Aug 22, 2022
Madhu
1 out of 5 stars review

Poor quality, stapler pins tear at the head rest.

Stapler pins tear at the top part of the chair. Injured by finger while moving the chair. The seat is made of fake cheep quality material. Will not recommend this to anyone. The chair is 1.5 years old and rarely used. I weigh 165lbs and the worst purchase made at samsclub.

Helpful?2UDP50LK21VK15387164300
Nov 27, 2017
ima62vw
3 out of 5 stars review

Verified Purchase

Two for One?

I bought 2 chairs and the first one completely sat and look good but the second assembly exposed a bent metal attachment to chair which made the chair sit leaning 1" toward the right. To avoid shipping/return issues I added 2 washers 1/4' thick to the bottom plate to fix problem. Both chairs sits as I believe the should after mechanical intervention. I still like the Price!

Helpful?2UDP50LK21VK15387164300
reply from Supplier Response

Hello, we are sorry to hear that the second chair arrived with a defect and had to be manually adjusted in order for it to sit right. In the future if you require any assistance or have questions about our products, please do not hesitate to contact us at service&#64;trueinnovations.com, or call (800) 379-9773.

Jan 26, 2021
Helen
1 out of 5 stars review

Cracking and splitting

Hello, I purchased the chair June 6, 2020; the chair started to unravel it in the seat area in September now in January the chair has split at the seat. I only weigh 140 and 5’3. The chair is cracking in front and I notice a split on the side beginning. I wish I would have read the reviews before purchasing. The chair only last for about three to four months.

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reply from Supplier Response

Hello Helen, we are sorry that the Serta Manager&#39;s Office Chair. Sam&#39;s has a 100% member satisfaction policy, you can return for replacement or refund at any point within the warranty. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!

May 13, 2022
EricHepperle
1 out of 5 stars review

Not good for software developers/Coders

My wife purchased this Serta Manager's Office Chair about 2 years ago for her home office. Since she only uses it rarely, and my old office/task chair's arms were coming off, she said to go ahead and used the Serta as my office chair. I am a software developer who needs to be able to sit for 8+hours (even taking 15 minute stretch breaks every 2 hrs). For about the first two weeks I used the chair, it seemed good. But somewhere after about a month or two of regular daily use, I began to feel pain in my neck and lower back. For almost a year now I have been trying different things to make the chair comfortable again including using bunched up pillows with a bottle of water as lumbar support. I even bought one of the fancy "Purple" brand seat cushions, and it helps, but I have to keep repositioning it pretty much every 15 minutes. Very annoying to say the least. My chair is also coming apart similar to the photos the OP showed. But, in all fairness, we do have cats and they like to scratch everything so who knows if that is the cause. Still, we have 9 cats and they all love to scratch our vinyl/pleather-covered couches and the couches don't fall apart like the chair arm cushions are. A better option may be a Herman Miller. But, in the meantime, if you would like to use the to get by, unless you don't care about throwing good money away, I would advise against this chair, ESPECIALLY for web developers, programmers, coders, software engineers, etc. Anyone who is going to sit all day should probably avoid this chair. Some might characterize this unit by saying "this chair is a worthless, poorly-made piece of garbage. Save your money". However, in fairness, I think this chair will probably last you a long time if you don't use it very much. You might not have anything bad to say about it if you are petite (because the cushions won't compress as much) or only use it as prop. For instance, those using this to stage real estate properties might find this chair a great value. I am not sure if the problem is just this chair, or if the quality of these "types" of chair have gone down over time. All I know if this chair is literally causing my body damage and pain. I am looking forward to buying a Herman Miller Embody or possibly a Duramont Ergonomic. They seem to have pretty good ratings for coders like me.

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reply from Supplier Response

Hi there! We are sorry about your experience with the Serta Office Chair. This product is manufactured by our licensed partner True Innovations and they will be able to assist you further. Please reach out to True Innovations at 800-379-9773. Thank you.