Needed a office chair for my WFH space as my back was starting to hurt from the chair I was using. (Old rocking chair). This chair is very comfortable and so far a great deal.

Has plenty of padding all around including the arm. Good lower back support. My old chair I would be in pain after sitting in it for extended time. I have no pain sitting in this chair.

I bought these for front desk in a dental office. They are high quality, comfortable, and affordable. They are much better than the ones purchased by our designer plus much more affordable

Last Serta chairs purchased from Sam's lasted 6 yrs before cylinders started lowering seats & all of a sudden the leather flaked on seats. Not bad but paid substantially more than these so if they last half as long I will be happy.

bought from Sams. Looked great but it is not very uncomfortable as it leans to front and does not give back support. will probably return and get Lazy Boy version. Although they look same; it does not cause back ache like this chair.

I bought this earlier this year. I thought it would be a good buy since it is Serta brand. Unfortunately the seams started to tear and separate within just a few months of use (sitting 8 hours a day, 5 days a week for work.) the bottom fusion is now entirely separated from the front cushion. Sadly having to order another chair since this one is not holding up like it should.

Stapler pins tear at the top part of the chair. Injured by finger while moving the chair. The seat is made of fake cheep quality material. Will not recommend this to anyone. The chair is 1.5 years old and rarely used. I weigh 165lbs and the worst purchase made at samsclub.

I bought 2 chairs and the first one completely sat and look good but the second assembly exposed a bent metal attachment to chair which made the chair sit leaning 1" toward the right. To avoid shipping/return issues I added 2 washers 1/4' thick to the bottom plate to fix problem. Both chairs sits as I believe the should after mechanical intervention. I still like the Price!

Hello, I purchased the chair June 6, 2020; the chair started to unravel it in the seat area in September now in January the chair has split at the seat. I only weigh 140 and 5’3. The chair is cracking in front and I notice a split on the side beginning. I wish I would have read the reviews before purchasing. The chair only last for about three to four months.

My wife purchased this Serta Manager's Office Chair about 2 years ago for her home office. Since she only uses it rarely, and my old office/task chair's arms were coming off, she said to go ahead and used the Serta as my office chair. I am a software developer who needs to be able to sit for 8+hours (even taking 15 minute stretch breaks every 2 hrs). For about the first two weeks I used the chair, it seemed good. But somewhere after about a month or two of regular daily use, I began to feel pain in my neck and lower back. For almost a year now I have been trying different things to make the chair comfortable again including using bunched up pillows with a bottle of water as lumbar support. I even bought one of the fancy "Purple" brand seat cushions, and it helps, but I have to keep repositioning it pretty much every 15 minutes. Very annoying to say the least. My chair is also coming apart similar to the photos the OP showed. But, in all fairness, we do have cats and they like to scratch everything so who knows if that is the cause. Still, we have 9 cats and they all love to scratch our vinyl/pleather-covered couches and the couches don't fall apart like the chair arm cushions are. A better option may be a Herman Miller. But, in the meantime, if you would like to use the to get by, unless you don't care about throwing good money away, I would advise against this chair, ESPECIALLY for web developers, programmers, coders, software engineers, etc. Anyone who is going to sit all day should probably avoid this chair. Some might characterize this unit by saying "this chair is a worthless, poorly-made piece of garbage. Save your money". However, in fairness, I think this chair will probably last you a long time if you don't use it very much. You might not have anything bad to say about it if you are petite (because the cushions won't compress as much) or only use it as prop. For instance, those using this to stage real estate properties might find this chair a great value. I am not sure if the problem is just this chair, or if the quality of these "types" of chair have gone down over time. All I know if this chair is literally causing my body damage and pain. I am looking forward to buying a Herman Miller Embody or possibly a Duramont Ergonomic. They seem to have pretty good ratings for coders like me.