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Sams Club
Sams Club
Customer reviews for Serta Office Chair, Supports up to 250lbs. Assorted Colors for
Serta Office Chair, Supports up to 250lbs. Assorted Colors
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4.2 out of 5 stars
stars2,804 ratings1,383 reviews
  1. 5 stars67% (1,888)
  2. 4 stars14% (381)
  3. 3 stars5% (133)
  4. 2 stars4% (107)
  5. 1 star11% (295)
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Showing 1,371-1,380 of 1,383 reviews
Aug 29, 2021
sadcustomer
1 out of 5 stars review

Poor quality of leather - ripped within an year

Poor quality leather and ripped all over in less than year of use

Helpful?2UDP50LK21VK15387164300
reply from Supplier Response

Hi there! Thank you for taking the time to share your experience. Please contact us at 1.800.379.9773 so we can get more information to assist you better. Thank you.

Jul 12, 2020
gb
5 out of 5 stars review

great chair

This is a great chair!! You can’t beat it for the price!!

Helpful?2UDP50LK21VK15387164300
Dec 27, 2019
george
5 out of 5 stars review

great

chair is super --- looks and sits great--- easy to assemble

Helpful?2UDP50LK21VK15387164300
Jul 16, 2021
hrbathgate
4 out of 5 stars review

Comortable

I love this chair with one exception. The knob doesn't tighten the back like it should.

Helpful?2UDP50LK21VK15387164300
Jun 30, 2020
Lynn
1 out of 5 stars review

Serta office chair

Purchased the chair two months ago and the seat is coming apart at the seams.

Helpful?2UDP50LK21VK15387164300
reply from Supplier Response

Hello Fitz, we are sorry that you experienced dissatisfaction with the Serta Manager's Office Chair. Sam's has a 100% member satisfaction policy, you can return for replacement or refund at any point within the warranty. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!

Dec 18, 2021
Kapi
1 out of 5 stars review

Good chair but not durable

Seat stitching falling apart in 5-6 months of normal office use, do not recommend !!

Helpful?2UDP50LK21VK15387164300
reply from Serta Team

Hello Ka! We are sorry about your experience with the Serta Office Chair. This product is manufactured by our licensed partner True Innovations and they will be able to assist you further. Please reach out to True Innovations at 800-379-9773. Thank you.

Apr 28, 2025
kishhp
2 out of 5 stars review

had it for about a year and arm rest is already cracking and peeling.

Helpful?2UDP50LK21VK15387164300
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing. We are sorry to hear about the condition of your chair's armrest and would like a chance to help. Please do not hesitate to reach out for further support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Dec 9, 2020
Teds
3 out of 5 stars review

very loud creaking noise when I rock back

comfortable but creaks when I rock back

Helpful?2UDP50LK21VK15387164300
Sep 25, 2020
basem
3 out of 5 stars review

GOOD FOR THE PRICE

I bought two of them , after 3 months one of them becomes noisy when turning around or moving

Helpful?2UDP50LK21VK15387164300
Oct 10, 2023
vani
1 out of 5 stars review

ok

ok chair

Helpful?2UDP50LK21VK15387164300
reply from True Customer Service

Thank you for your review, we really appreciate you taking the time to leave feedback. We are happy to hear that you like your chair and hope it will work well for you for a long time. Our customer service representatives can be reached at service@trueinnovations.com or 800-379-9773.