Skip to Main Content
Sams Club
Sams Club
Customer reviews for Serta Office Chair, Supports up to 250lbs. Assorted Colors for
Serta Office Chair, Supports up to 250lbs. Assorted Colors
4.2 out of 5 stars
stars2,804 ratings1,383 reviews
  1. 5 stars67% (1,888)
  2. 4 stars14% (381)
  3. 3 stars5% (133)
  4. 2 stars4% (107)
  5. 1 star11% (295)
Write a review

Customer photos

  • +128 images
Sort by |
Showing 1,361-1,370 of 1,383 reviews
Oct 15, 2018
bill
1 out of 5 stars review

poor bonded leather

The bonded leather separated on the arms. Called and the company and they would do nothing.

Helpful?2UDP50LK21VK15387164300
reply from True Customer Service

Hello Bill, we sincerely apologize for the lack in service. Your opinions and suggestions are very important to us as we are always looking to improve our warranty department. If you require additional assistance in the future, please do not hesitate to contact us at service@trueinnovations.com, or give us a call at (800) 379-9773. We look forward to making this right

Dec 27, 2019
george
5 out of 5 stars review

great

chair is super --- looks and sits great--- easy to assemble

Helpful?2UDP50LK21VK15387164300
Dec 16, 2020
maddy
3 out of 5 stars review

Quality is not that great

the height of the seat automatically gets compressed without any manual adjustment.

Helpful?2UDP50LK21VK15387164300
Dec 18, 2021
Kapi
1 out of 5 stars review

Good chair but not durable

Seat stitching falling apart in 5-6 months of normal office use, do not recommend !!

Helpful?2UDP50LK21VK15387164300
reply from Serta Team

Hello Ka! We are sorry about your experience with the Serta Office Chair. This product is manufactured by our licensed partner True Innovations and they will be able to assist you further. Please reach out to True Innovations at 800-379-9773. Thank you.

Jun 24, 2019
BEA
5 out of 5 stars review

PERFECT!! LOVE THIS CHAIR!!

BEST DECISION TO BUY THIS CHAIR!!

Helpful?2UDP50LK21VK15387164300
Mar 7, 2021
Pooja
4 out of 5 stars review

Good chair

It’s very good chair for long day work and giving better back support

Helpful?2UDP50LK21VK15387164300
Apr 28, 2025
kishhp
2 out of 5 stars review

had it for about a year and arm rest is already cracking and peeling.

Helpful?2UDP50LK21VK15387164300
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing. We are sorry to hear about the condition of your chair's armrest and would like a chance to help. Please do not hesitate to reach out for further support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Dec 9, 2020
Teds
3 out of 5 stars review

very loud creaking noise when I rock back

comfortable but creaks when I rock back

Helpful?2UDP50LK21VK15387164300
Jun 30, 2020
Lynn
1 out of 5 stars review

Serta office chair

Purchased the chair two months ago and the seat is coming apart at the seams.

Helpful?2UDP50LK21VK15387164300
reply from Supplier Response

Hello Fitz, we are sorry that you experienced dissatisfaction with the Serta Manager's Office Chair. Sam's has a 100% member satisfaction policy, you can return for replacement or refund at any point within the warranty. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!

Aug 29, 2021
sadcustomer
1 out of 5 stars review

Poor quality of leather - ripped within an year

Poor quality leather and ripped all over in less than year of use

Helpful?2UDP50LK21VK15387164300
reply from Supplier Response

Hi there! Thank you for taking the time to share your experience. Please contact us at 1.800.379.9773 so we can get more information to assist you better. Thank you.