Hi there! Thank you for taking the time to share your experience. Please contact us at 1.800.379.9773 so we can get more information to assist you better. Thank you.

Hello, thank you for your feedback. We are sorry to hear that our product did not meet your expectations. We value your comments as we are always looking to improve our products and material as well. If you require further assistance in the future with any of our products, please do not hesitate to contact us at service@trueinnovations.com, or call (800) 379-9773.

Hi there! We are sorry about your experience with the Serta Office Chair. This product is manufactured by our licensed partner True Innovations and they will be able to assist you further. Please reach out to True Innovations at 800-379-9773. Thank you.

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing. We are sorry to hear about the condition of your chair's armrest and would like a chance to help. Please do not hesitate to reach out for further support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Hello Bill, we sincerely apologize for the lack in service. Your opinions and suggestions are very important to us as we are always looking to improve our warranty department. If you require additional assistance in the future, please do not hesitate to contact us at service@trueinnovations.com, or give us a call at (800) 379-9773. We look forward to making this right

Hello Ka! We are sorry about your experience with the Serta Office Chair. This product is manufactured by our licensed partner True Innovations and they will be able to assist you further. Please reach out to True Innovations at 800-379-9773. Thank you.