Customer reviews for Serta Office Chair, Supports up to 250lbs. Assorted Colors

Customer reviews for Serta Office Chair, Supports up to 250lbs. Assorted Colors for

Serta Office Chair, Supports up to 250lbs. Assorted Colors

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4.2 out of 5 stars

stars2,804 ratings1,383 reviews

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Showing 1,361-1,370 of 1,383 reviews

Oct 15, 2018

bill

1 out of 5 stars review

poor bonded leather

The bonded leather separated on the arms. Called and the company and they would do nothing.

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reply from True Customer Service

Hello Bill, we sincerely apologize for the lack in service. Your opinions and suggestions are very important to us as we are always looking to improve our warranty department. If you require additional assistance in the future, please do not hesitate to contact us at service@trueinnovations.com, or give us a call at (800) 379-9773. We look forward to making this right

Dec 27, 2019

george

5 out of 5 stars review

great

chair is super --- looks and sits great--- easy to assemble

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Dec 16, 2020

maddy

3 out of 5 stars review

Quality is not that great

the height of the seat automatically gets compressed without any manual adjustment.

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Dec 18, 2021

Kapi

1 out of 5 stars review

Good chair but not durable

Seat stitching falling apart in 5-6 months of normal office use, do not recommend !!

Helpful?

reply from Serta Team

Hello Ka! We are sorry about your experience with the Serta Office Chair. This product is manufactured by our licensed partner True Innovations and they will be able to assist you further. Please reach out to True Innovations at 800-379-9773. Thank you.

Jun 24, 2019

BEA

5 out of 5 stars review

PERFECT!! LOVE THIS CHAIR!!

BEST DECISION TO BUY THIS CHAIR!!

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Mar 7, 2021

Pooja

4 out of 5 stars review

Good chair

It’s very good chair for long day work and giving better back support

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Apr 28, 2025

kishhp

2 out of 5 stars review

had it for about a year and arm rest is already cracking and peeling.

Helpful?

reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing. We are sorry to hear about the condition of your chair's armrest and would like a chance to help. Please do not hesitate to reach out for further support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Dec 9, 2020

Teds

3 out of 5 stars review

very loud creaking noise when I rock back

comfortable but creaks when I rock back

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Jun 30, 2020

Lynn

1 out of 5 stars review

Serta office chair

Purchased the chair two months ago and the seat is coming apart at the seams.

Helpful?

reply from Supplier Response

Hello Fitz, we are sorry that you experienced dissatisfaction with the Serta Manager's Office Chair. Sam's has a 100% member satisfaction policy, you can return for replacement or refund at any point within the warranty. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!

Aug 29, 2021

sadcustomer

1 out of 5 stars review

Poor quality of leather - ripped within an year

Poor quality leather and ripped all over in less than year of use

Helpful?

reply from Supplier Response

Hi there! Thank you for taking the time to share your experience. Please contact us at 1.800.379.9773 so we can get more information to assist you better. Thank you.