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Sams Club
Sams Club
Customer reviews for Serta Office Chair, Supports up to 250lbs. Assorted Colors for
Serta Office Chair, Supports up to 250lbs. Assorted Colors
4.2 out of 5 stars
stars2,804 ratings1,383 reviews
  1. 5 stars67% (1,888)
  2. 4 stars14% (381)
  3. 3 stars5% (133)
  4. 2 stars4% (107)
  5. 1 star11% (295)
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Showing 1,331-1,340 of 1,383 reviews
Jan 12, 2021
Marilyn
4 out of 5 stars review

Not bad for the price

First chair was defective so I had to exchange it. Second chair was ok. Chair is pretty comfortable and decent quality. After 3 months the chair is really squeaky.

Helpful?2UDP50LK21VK15387164300
Apr 22, 2022
cnv
3 out of 5 stars review

Great Quality but hard on your butt!

I purchased this chair to work from home. The construction is excellent but has a hard, uncomfortable seat. My butt protests the hard chair halfway through the day; I need to switch chairs.

Helpful?2UDP50LK21VK15387164300
reply from Supplier Response

Hi there! We are sorry about your experience with the Serta Office Chair. This product is manufactured by our licensed partner True Innovations and they will be able to assist you further. Please reach out to True Innovations at 800-379-9773. Thank you.

Feb 17, 2021
sec
2 out of 5 stars review

Looks great but

Bought this item on Feb 16 2021 The left arm rest a hole was not drilled to the right size. Had to use my drill press to complete the job. The black plugs to cover the screw openings on the arm rests are junk

Helpful?2UDP50LK21VK15387164300
reply from Supplier Response

Hello, we apologize and are sorry to hear that you had to manually drill the holes correctly. We will make sure to pass this along to our design team so that we could improve our products. If you require any assistance with our product in the future, please do not hesitate to contact us at upholsteryservice@trueinnovations.com, or call (800) 318-9669.

Dec 27, 2020
Mizbizwax
3 out of 5 stars review

Not worth it

I bought 2 of these chairs. Neither of them sit evenly. The seat is crooked and noticeable. Also, after about 3 months of use the cushioning will wear down to a hard seat. The back leans too far back and will not support you. As far as the material goes, it seems to wear and tear easily. I wouldn't recommend wasting money on this item.

Helpful?2UDP50LK21VK15387164300
Aug 17, 2021
Olivia
2 out of 5 stars review

Disappointing Chair Unfortunately

I've had this chair for a few months now. When I tried it in the store it was perfect. Brand new chair put together at home was far from perfect. Stiff back rest and virtually unable to relax by leaning back. Understandable for a brand new chair but even after loosening and months still need lots of power to lean back. Other important flaws, stabbing in the arm rest right on my elbow too which hurts a crap ton not to mention the metal that keeps stabbing me is still there... Also a tear on the seat stitched line. Unfortunately, disappointing chair

Helpful?2UDP50LK21VK15387164300
reply from Supplier Response

Hello Olivia, we're sorry to learn of your dissatisfaction. Please contact 1.800.379.9773 so we can get more information to assist you better. Thank you.

Jan 3, 2021
Jessica
1 out of 5 stars review

Cheaply Made

Material is very cheaply made. The seat ripped within the first three months of purchasing. Chair springs started poking out of the seat cushion within the first year of purchasing this item. I do not recommend this chair. Very disappointed with the quality of this item.

Helpful?2UDP50LK21VK15387164300
reply from Serta Team

Hello Jessica, we are sorry to hear that the Serta Manager's Office Chair did not meet your expectations. Sam's has a 100% member satisfaction policy, you can return for replacement or refund at any point within the warranty. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!

Feb 16, 2022
Bschloss
1 out of 5 stars review

poor product and customer service

Bought this chair 2 years ago and after a year the hydraulic gave out. Chair will not stay up sinks to lowest level. I did call customer service for a replacement part supposed to have a 10 year warranty. They will not honor warranty because I can not find receipt. They don’t stand behind their product.

Helpful?2UDP50LK21VK15387164300
reply from Supplier Response

Hi there! We are sorry about your experience with the Serta Office Chair. This product is manufactured by our licensed partner True Innovations and they will be able to assist you further. Please reach out to True Innovations at 800-379-9773. Thank you.

Jan 19, 2023
Fox view
1 out of 5 stars review

Do not buy, poor quality

Within a year, it broken up the leather surface, terrible quality.

Helpful?2UDP50LK21VK15387164300
reply from Supplier Response

Hello, we'd like to review this issue further. Please contact us at upholsteryservice@trueinnovations.com

Dec 30, 2021
Chris
5 out of 5 stars review

So far so good !!

I just purchased this chair last week for my home. Very comfortable !!

Helpful?2UDP50LK21VK15387164300
Jun 22, 2022
Sandy
4 out of 5 stars review

Comfortable Chair

This chair was purchased a little over a year ago and the cylinder is already not working properly.

Helpful?2UDP50LK21VK15387164300