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Sams Club
Sams Club
Customer reviews for Serta Office Chair, Supports up to 250lbs. Assorted Colors for
Serta Office Chair, Supports up to 250lbs. Assorted Colors
4.2 out of 5 stars
stars2,804 ratings1,383 reviews
  1. 5 stars67% (1,888)
  2. 4 stars14% (381)
  3. 3 stars5% (133)
  4. 2 stars4% (107)
  5. 1 star11% (295)
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Showing 1,321-1,330 of 1,383 reviews
Mar 17, 2021
jay
5 out of 5 stars review

Amazing Chair with high quality material

This chair is well built and has quality bonded leather. I have a bonded leather chair and needed a second chair. I found this chair on sams at 40% lower price and it is far better. I would definitely recommend this chair.

Helpful?2UDP50LK21VK15387164300
Oct 13, 2021
Sam
3 out of 5 stars review

Not what I expected

I’m disappointed after putting the chair together that it won’t recline back. Can’t find where I have done anything wrong. Doesn’t matter what I do with the tension under the chair; it won’t recline. Probably will return.

Helpful?2UDP50LK21VK15387164300
reply from Supplier Response

Hello Sam! We are sorry about your experience with the Serta Office Chair. This product is manufactured by our licensed partner LF Products and they will be able to assist you further. Please reach out to LF Products at 800-379-9773. Thank you.

Jun 7, 2024
Satya
1 out of 5 stars review

Extreamly poor quality, Sam's club stop selling

The worst product. Almost all joints started ripping in less than 1 year. Now it is around 2 years old, ripped from everywhere including the hand rests. Sam's club should stop selling bad quality products.

Helpful?2UDP50LK21VK15387164300
reply from True Customer Service

Thank you for your feedback. We are sorry to hear that our product did not meet your expectations. We value your comments as we are always looking to improve our products. If you require further assistance with your product, please do not hesitate to contact us at service@trueinnovations.com, or call (800) 379-9773.

Oct 3, 2022
jlynne
5 out of 5 stars review

Great Chair

I have had this chair for almost 6 years. I have had no issues with it at all. Just recently the right arm rest has started to crack, but it has had A LOT of use! I was glad to see it's still being sold, as I am buying 2 more today.

Helpful?2UDP50LK21VK15387164300
Aug 15, 2018
eeisme
1 out of 5 stars review

one in store sat great, this one awful

I just put this together today, and I hate it. Think it must be defective. Liked the one in the store a lot, this is the most uncomfortable chair I have ever sat in. All I can think of, is that it is a lemon.

Helpful?2UDP50LK21VK15387164300
reply from Supplier Response

Hello, we are sorry to hear that our product did not meet your expectations. In store the cushions might be slightly different compared to a brand new cushion out of the box since the floor samples are sat on by many consumers. Nonetheless, if you require further assistance with your product, please do not hesitate to contact us at service@trueinnovations.com, or call (800) 379-9773.

Jan 27, 2023
Ryan S
1 out of 5 stars review

Poor quality, won't last.

It was comfortable when I bought it, but after 6 months the central shock no longer holds full pressure and the chair is developing a noticeable lean to the right because of the design of the locking mechanism on the tilt.

Helpful?2UDP50LK21VK15387164300
reply from Supplier Response

Please contact our customer service department at 800-379-9773.It sounds as if you need a new gas lift and possibly a new seat plate.

Nov 30, 2017
PCalhoun
5 out of 5 stars review

Very comfortable

We bought 2 of these and except that my husband would like a higher back, we are very pleased with this purchase. We haven't had time to check out all the features but we are happy with the ones we have.

Helpful?2UDP50LK21VK15387164300
Aug 23, 2024
Betsy
2 out of 5 stars review

Poor Quality

This chair was not made for years of use. I've had it almost 3 years. After a year the arm rests and seat had cracks in the fake leather material. A few months ago it began to sink every time someone sits in it.

Helpful?2UDP50LK21VK15387164300
reply from True Customer Service

Thank you for sharing your experience. We are sorry to hear that your chair is having problems. Please contact our customer service team at 800-379-9773 or service@trueinnovations.com so that we can determine the best replacement parts to get your chair in great condition.

Apr 6, 2020
Jerm
5 out of 5 stars review

Love my new chair

I bought this chair for a home office setup, and I love it. Low price, quick pickup, and easy assembly. The chair has great cushioning. Excited to see how this chair holds up in the long run. Would highly recommend this chair

Helpful?2UDP50LK21VK15387164300
Jun 9, 2021
cs
2 out of 5 stars review

tilt function is broken

It's been 10months now. The tilt function broke. If I lean back, it jerks, and I feel like someone is trying to tip my chair back over. My back hurts from sitting all day in this chair.

Helpful?2UDP50LK21VK15387164300
reply from Supplier Response

Hello, we are sorry to hear that you are having issues with our seat plate (controls the tilt). It sounds like you are in need of a new seat plate. Please do not hesitate to contact us at service@trueinnovations.com, or give us a call at (800) 379-9773 we would be more than happy to replace the part.