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Sams Club
Customer reviews for Serta Office Chair, Supports up to 250lbs. Assorted Colors for
Serta Office Chair, Supports up to 250lbs. Assorted Colors
4.2 out of 5 stars
stars2,804 ratings1,383 reviews
  1. 5 stars67% (1,888)
  2. 4 stars14% (381)
  3. 3 stars5% (133)
  4. 2 stars4% (107)
  5. 1 star11% (295)
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Showing 1,311-1,320 of 1,383 reviews
Feb 15, 2022
Bill8
5 out of 5 stars review

Great For My Back

I can sit in this chair for long periods without any back pain. I can't say the same for my old chair this replaced. This is an Excellent Choice at a great Sam's Club Price.

Helpful?2UDP50LK21VK15387164300
Jun 2, 2018
azsusieq
5 out of 5 stars review

Perfect Fit

I bought one for my husband first . He says it is the most comfortable chair he has had in the office ergonomically. Therefore, I bought one for myself! However, our 10 pound dog sits behind me! :) Would not change anything!

Helpful?2UDP50LK21VK15387164300
Jan 12, 2021
Marilyn
4 out of 5 stars review

Not bad for the price

First chair was defective so I had to exchange it. Second chair was ok. Chair is pretty comfortable and decent quality. After 3 months the chair is really squeaky.

Helpful?2UDP50LK21VK15387164300
Jun 9, 2021
cs
2 out of 5 stars review

tilt function is broken

It's been 10months now. The tilt function broke. If I lean back, it jerks, and I feel like someone is trying to tip my chair back over. My back hurts from sitting all day in this chair.

Helpful?2UDP50LK21VK15387164300
reply from Supplier Response

Hello, we are sorry to hear that you are having issues with our seat plate (controls the tilt). It sounds like you are in need of a new seat plate. Please do not hesitate to contact us at service@trueinnovations.com, or give us a call at (800) 379-9773 we would be more than happy to replace the part.

Mar 20, 2022
JR
1 out of 5 stars review

Do not buy, waste of money.

Barely a year and stitch ripped on seat. Poor quality. Less then 140 pound son used this and stitch gave out. Can only image how short lived if it really had the max weight on it.

Helpful?2UDP50LK21VK15387164300
reply from Supplier Response

Hi there! We are sorry about your experience with the Serta Office Chair. This product is manufactured by our licensed partner True Innovations and they will be able to assist you further. Please reach out to True Innovations at 800-379-9773. Thank you.

Aug 9, 2018
JennyBee
1 out of 5 stars review

Worst Office Chair EVER!

I purchased this chair roughly a month ago. It is the worst chair I have every purchased. It is jerky in its movements back and forth and causes constant lower back pain. I lost the receipt so I am stuck with this awful chair.

Helpful?2UDP50LK21VK15387164300
reply from True Customer Service

Hello Jenny, we are sorry to hear that your serta office chair caused you lower back pain. We value your comments as we are always looking to improve our products and strive to avoid issues like these. If you require further assistance with any of our products, please do not hesitate to contact us at service@trueinnovations.com, or call (800) 379-9773

Mar 17, 2021
jay
5 out of 5 stars review

Amazing Chair with high quality material

This chair is well built and has quality bonded leather. I have a bonded leather chair and needed a second chair. I found this chair on sams at 40% lower price and it is far better. I would definitely recommend this chair.

Helpful?2UDP50LK21VK15387164300
Sep 18, 2017
Big Al
5 out of 5 stars review

Nice chair for the money

Assembly was easy, and the price is great compared to many others I looked at. Just finished assembly, which was quick and easy, and the finished product is comfy and supportive. Time will tell how it holds up, but so far, so good!

Helpful?2UDP50LK21VK15387164300
Nov 30, 2017
PCalhoun
5 out of 5 stars review

Very comfortable

We bought 2 of these and except that my husband would like a higher back, we are very pleased with this purchase. We haven't had time to check out all the features but we are happy with the ones we have.

Helpful?2UDP50LK21VK15387164300
Mar 4, 2020
RJ
1 out of 5 stars review

Faux leather issue

The chair is very sturdy and great but faux leather top layers sheds off giving ugly appearance. I have to discard it. I never buy or recommend to anyone.

Helpful?2UDP50LK21VK15387164300
reply from Supplier Response

Hello RJ, We are sorry about your experience with the your Serta office chair. This product is manufactured by our licensed partner True Innovations and they will be able to assist you with the warranty/repair of this items. Please reach out to True Innovations at 800-379-9773. Thank you!