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Customer reviews for Serta Office Chair, Supports up to 250lbs. Assorted Colors for
Serta Office Chair, Supports up to 250lbs. Assorted Colors
4.2 out of 5 stars
stars
2,804 ratings1,383 reviews
  1. 5 stars67% (1,888)
  2. 4 stars14% (381)
  3. 3 stars5% (133)
  4. 2 stars4% (107)
  5. 1 star11% (295)

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Showing 1,311-1,320 of 2,804 reviews
Jun 9, 2021
cs
2 out of 5 stars review

tilt function is broken

It's been 10months now. The tilt function broke. If I lean back, it jerks, and I feel like someone is trying to tip my chair back over. My back hurts from sitting all day in this chair.

Helpful?2UDP50LK21VK15387164300
reply from Supplier Response

Hello, we are sorry to hear that you are having issues with our seat plate (controls the tilt). It sounds like you are in need of a new seat plate. Please do not hesitate to contact us at service@trueinnovations.com, or give us a call at (800) 379-9773 we would be more than happy to replace the part.

Sep 12, 2022
amS
2 out of 5 stars review

seat ripped.

We had our chair since December, it’s October now and the chair cushion is ripped. Quality is ok at the beginning. My 10 yo is the obit one who use it and seat is now ripped.

Helpful?2UDP50LK21VK15387164300
reply from Supplier Response

Thank you for your feedback. We are sorry to hear that our product did not meet your expectations. We value your comments as we are always looking to improve our products. If you require further assistance with your product, please do not hesitate to contact us at service@trueinnovations.com, or call (800) 379-9773.

Nov 30, 2017
PCalhoun
5 out of 5 stars review

Very comfortable

We bought 2 of these and except that my husband would like a higher back, we are very pleased with this purchase. We haven't had time to check out all the features but we are happy with the ones we have.

Helpful?2UDP50LK21VK15387164300
Oct 24, 2021
Jay24
1 out of 5 stars review

Poor quality

Bought this chair three years ago. It looks good. But is not very comfortable. It does not provide sufficient support. The cushion is thin and the springs are hard. It hurts my butt. I will have to throw the chair away.

Helpful?2UDP50LK21VK15387164300
reply from Supplier Response

Hi there! We are sorry about your experience with the Serta Office Chair. This product is manufactured by our licensed partner True Innovations and they will be able to assist you further. Please reach out to True Innovations at 800-379-9773. Thank you.

Apr 6, 2020
Jerm
5 out of 5 stars review

Love my new chair

I bought this chair for a home office setup, and I love it. Low price, quick pickup, and easy assembly. The chair has great cushioning. Excited to see how this chair holds up in the long run. Would highly recommend this chair

Helpful?2UDP50LK21VK15387164300
Mar 29, 2021
KEitutis
3 out of 5 stars review

Comfortab but crooked & difficult to assemble

Put together upon arrival today and found that the holes were bore a little off center causing the chair back to lean crooked. Disappointed in the quality for the price.

Helpful?2UDP50LK21VK15387164300
Apr 6, 2019
Mark
1 out of 5 stars review

BAD CHAIR

This is the worse chair I have ever sat in. The is to far back and you can't sit up straight. This chair cuts off the circulation in my legs. I hurt for hours after sitting in this chair for more then 10 minutes.

Helpful?2UDP50LK21VK15387164300
reply from Supplier Response

Hello Mark, we are sorry to hear that our product did not meet your expectations and hate hearing the pain this is causing your legs. We would be more than happy to assist and make this right. Please do not hesitate to contact us at service@trueinnovations.com, or call (800) 379-9773.

Apr 30, 2020
cjcj
5 out of 5 stars review

Had to order a 2nd one for me!!

Picked this up for my husband and it was so comfortable I had to get another one for myself. Highly recommend this chair, especially for the price that can't be beat!!

Helpful?2UDP50LK21VK15387164300
Jul 27, 2023
Paul
5 out of 5 stars review

Great Chair

Purchase this same chair when my son started undergraduate school, he has now finished his doctorate and has moved away taking the chair, still looks great. Getting ready to retire and will get one for my home office in the future.

Helpful?2UDP50LK21VK15387164300
reply from True Customer Service

Paul, thank you for taking the time to review the Serta Office Chair. We're thrilled to hear that the chair has lasted so long and still looks great after accompanying your son through his undergraduate and doctorate years! We're glad to have earned your loyalty as a customer and look forward to helping with any future purchases for your home office. Please don't hesitate to reach out to us at 800-379-9773 if you have any questions or concerns. We're here to provide great customer service and support you in any way we can.

Jan 12, 2021
Marilyn
4 out of 5 stars review

Not bad for the price

First chair was defective so I had to exchange it. Second chair was ok. Chair is pretty comfortable and decent quality. After 3 months the chair is really squeaky.

Helpful?2UDP50LK21VK15387164300