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Customer reviews for Serta Office Chair, Supports up to 250lbs. Assorted Colors for
Serta Office Chair, Supports up to 250lbs. Assorted Colors
4.2 out of 5 stars
stars
2,804 ratings1,383 reviews
  1. 5 stars67% (1,888)
  2. 4 stars14% (381)
  3. 3 stars5% (133)
  4. 2 stars4% (107)
  5. 1 star11% (295)

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Showing 1,301-1,310 of 1,383 reviews
Jun 2, 2018
azsusieq
5 out of 5 stars review

Perfect Fit

I bought one for my husband first . He says it is the most comfortable chair he has had in the office ergonomically. Therefore, I bought one for myself! However, our 10 pound dog sits behind me! :) Would not change anything!

Helpful?2UDP50LK21VK15387164300
Apr 30, 2020
cjcj
5 out of 5 stars review

Had to order a 2nd one for me!!

Picked this up for my husband and it was so comfortable I had to get another one for myself. Highly recommend this chair, especially for the price that can't be beat!!

Helpful?2UDP50LK21VK15387164300
Mar 20, 2020
KatK
1 out of 5 stars review

Leather cracked, cracked, cracked

I am very unhappy with the quality of the leather on this chair. The arms are cracked into a thousand pieces. I certainly expected better, not only with the brand name, Serta, but that I paid well over $100 for this chair

Helpful?2UDP50LK21VK15387164300
reply from Supplier Response

Hello KatK, We are sorry about your experience with the your Serta office chair. This product is manufactured by our licensed partner True Innovations and they will be able to assist you with the warranty/repair of this items. Please reach out to True Innovations at 800-379-9773. Thank you!

Jun 9, 2021
Steph
2 out of 5 stars review

nice until it cut me

On day 3 of using it I leaned forward in the chair and rested more weight on my elbows. There’s some sharp element inside the arm rests. It cut my in two places to the point of drawing blood.

Helpful?2UDP50LK21VK15387164300
Jan 30, 2019
gigicredible
5 out of 5 stars review

I bought this chair two days ago and I am glad I did. It is very comfortable and was easy to put together. I tried out all of the chairs that they had is this is way more comfortable than the high dollar chairs.

Helpful?2UDP50LK21VK15387164300
Jun 9, 2021
cs
2 out of 5 stars review

tilt function is broken

It's been 10months now. The tilt function broke. If I lean back, it jerks, and I feel like someone is trying to tip my chair back over. My back hurts from sitting all day in this chair.

Helpful?2UDP50LK21VK15387164300
reply from Supplier Response

Hello, we are sorry to hear that you are having issues with our seat plate (controls the tilt). It sounds like you are in need of a new seat plate. Please do not hesitate to contact us at service@trueinnovations.com, or give us a call at (800) 379-9773 we would be more than happy to replace the part.

Sep 12, 2022
amS
2 out of 5 stars review

seat ripped.

We had our chair since December, it’s October now and the chair cushion is ripped. Quality is ok at the beginning. My 10 yo is the obit one who use it and seat is now ripped.

Helpful?2UDP50LK21VK15387164300
reply from Supplier Response

Thank you for your feedback. We are sorry to hear that our product did not meet your expectations. We value your comments as we are always looking to improve our products. If you require further assistance with your product, please do not hesitate to contact us at service@trueinnovations.com, or call (800) 379-9773.

Jan 27, 2023
Ryan S
1 out of 5 stars review

Poor quality, won't last.

It was comfortable when I bought it, but after 6 months the central shock no longer holds full pressure and the chair is developing a noticeable lean to the right because of the design of the locking mechanism on the tilt.

Helpful?2UDP50LK21VK15387164300
reply from Supplier Response

Please contact our customer service department at 800-379-9773.It sounds as if you need a new gas lift and possibly a new seat plate.

Oct 13, 2021
Sam
3 out of 5 stars review

Not what I expected

I’m disappointed after putting the chair together that it won’t recline back. Can’t find where I have done anything wrong. Doesn’t matter what I do with the tension under the chair; it won’t recline. Probably will return.

Helpful?2UDP50LK21VK15387164300
reply from Supplier Response

Hello Sam! We are sorry about your experience with the Serta Office Chair. This product is manufactured by our licensed partner LF Products and they will be able to assist you further. Please reach out to LF Products at 800-379-9773. Thank you.

Aug 9, 2018
JennyBee
1 out of 5 stars review

Worst Office Chair EVER!

I purchased this chair roughly a month ago. It is the worst chair I have every purchased. It is jerky in its movements back and forth and causes constant lower back pain. I lost the receipt so I am stuck with this awful chair.

Helpful?2UDP50LK21VK15387164300
reply from True Customer Service

Hello Jenny, we are sorry to hear that your serta office chair caused you lower back pain. We value your comments as we are always looking to improve our products and strive to avoid issues like these. If you require further assistance with any of our products, please do not hesitate to contact us at service@trueinnovations.com, or call (800) 379-9773