Skip to Main Content
Sams Club
Sams Club
Customer reviews for Serta Office Chair, Supports up to 250lbs. Assorted Colors for
Serta Office Chair, Supports up to 250lbs. Assorted Colors
4.2 out of 5 stars
stars2,804 ratings1,383 reviews
  1. 5 stars67% (1,888)
  2. 4 stars14% (381)
  3. 3 stars5% (133)
  4. 2 stars4% (107)
  5. 1 star11% (295)
Write a review

Customer photos

  • +128 images
Sort by |
Showing 1,301-1,310 of 1,383 reviews
Jan 12, 2021
Marilyn
4 out of 5 stars review

Not bad for the price

First chair was defective so I had to exchange it. Second chair was ok. Chair is pretty comfortable and decent quality. After 3 months the chair is really squeaky.

Helpful?2UDP50LK21VK15387164300
Aug 15, 2018
eeisme
1 out of 5 stars review

one in store sat great, this one awful

I just put this together today, and I hate it. Think it must be defective. Liked the one in the store a lot, this is the most uncomfortable chair I have ever sat in. All I can think of, is that it is a lemon.

Helpful?2UDP50LK21VK15387164300
reply from Supplier Response

Hello, we are sorry to hear that our product did not meet your expectations. In store the cushions might be slightly different compared to a brand new cushion out of the box since the floor samples are sat on by many consumers. Nonetheless, if you require further assistance with your product, please do not hesitate to contact us at service@trueinnovations.com, or call (800) 379-9773.

Feb 17, 2021
sec
2 out of 5 stars review

Looks great but

Bought this item on Feb 16 2021 The left arm rest a hole was not drilled to the right size. Had to use my drill press to complete the job. The black plugs to cover the screw openings on the arm rests are junk

Helpful?2UDP50LK21VK15387164300
reply from Supplier Response

Hello, we apologize and are sorry to hear that you had to manually drill the holes correctly. We will make sure to pass this along to our design team so that we could improve our products. If you require any assistance with our product in the future, please do not hesitate to contact us at upholsteryservice@trueinnovations.com, or call (800) 318-9669.

Apr 6, 2019
Mark
1 out of 5 stars review

BAD CHAIR

This is the worse chair I have ever sat in. The is to far back and you can't sit up straight. This chair cuts off the circulation in my legs. I hurt for hours after sitting in this chair for more then 10 minutes.

Helpful?2UDP50LK21VK15387164300
reply from Supplier Response

Hello Mark, we are sorry to hear that our product did not meet your expectations and hate hearing the pain this is causing your legs. We would be more than happy to assist and make this right. Please do not hesitate to contact us at service@trueinnovations.com, or call (800) 379-9773.

Dec 29, 2019
Baylover
2 out of 5 stars review

very small

I purchased 2 of these chairs a month ago, they looked identical to one i bought 2 years ago, my older chair was much bigger. I was shocked at the small size these were, check dimensions before you buy, price good, size small

Helpful?2UDP50LK21VK15387164300
Aug 9, 2018
JennyBee
1 out of 5 stars review

Worst Office Chair EVER!

I purchased this chair roughly a month ago. It is the worst chair I have every purchased. It is jerky in its movements back and forth and causes constant lower back pain. I lost the receipt so I am stuck with this awful chair.

Helpful?2UDP50LK21VK15387164300
reply from True Customer Service

Hello Jenny, we are sorry to hear that your serta office chair caused you lower back pain. We value your comments as we are always looking to improve our products and strive to avoid issues like these. If you require further assistance with any of our products, please do not hesitate to contact us at service@trueinnovations.com, or call (800) 379-9773

Mar 20, 2022
JR
1 out of 5 stars review

Do not buy, waste of money.

Barely a year and stitch ripped on seat. Poor quality. Less then 140 pound son used this and stitch gave out. Can only image how short lived if it really had the max weight on it.

Helpful?2UDP50LK21VK15387164300
reply from Supplier Response

Hi there! We are sorry about your experience with the Serta Office Chair. This product is manufactured by our licensed partner True Innovations and they will be able to assist you further. Please reach out to True Innovations at 800-379-9773. Thank you.

Oct 3, 2022
jlynne
5 out of 5 stars review

Great Chair

I have had this chair for almost 6 years. I have had no issues with it at all. Just recently the right arm rest has started to crack, but it has had A LOT of use! I was glad to see it's still being sold, as I am buying 2 more today.

Helpful?2UDP50LK21VK15387164300
Mar 4, 2020
RJ
1 out of 5 stars review

Faux leather issue

The chair is very sturdy and great but faux leather top layers sheds off giving ugly appearance. I have to discard it. I never buy or recommend to anyone.

Helpful?2UDP50LK21VK15387164300
reply from Supplier Response

Hello RJ, We are sorry about your experience with the your Serta office chair. This product is manufactured by our licensed partner True Innovations and they will be able to assist you with the warranty/repair of this items. Please reach out to True Innovations at 800-379-9773. Thank you!

Feb 15, 2022
Bill8
5 out of 5 stars review

Great For My Back

I can sit in this chair for long periods without any back pain. I can't say the same for my old chair this replaced. This is an Excellent Choice at a great Sam's Club Price.

Helpful?2UDP50LK21VK15387164300