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Customer reviews for Serta Office Chair, Supports up to 250lbs. Assorted Colors for
Serta Office Chair, Supports up to 250lbs. Assorted Colors
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4.2 out of 5 stars
stars
2,804 ratings1,383 reviews
  1. 5 stars67% (1,888)
  2. 4 stars14% (381)
  3. 3 stars5% (133)
  4. 2 stars4% (107)
  5. 1 star11% (295)

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Showing 1,291-1,300 of 1,383 reviews
Mar 13, 2022
Lady1013
3 out of 5 stars review

Love this chair

I love this chair!! So comfortable and very easy to put together. I work for about 10 to 12 hrs daily and this is perfect for my back.

Helpful?2UDP50LK21VK15387164300
reply from Serta Team

Hi there. Thank you for your review. We're sorry to learn that you're not having a 5-star experience with your Serta chair. This product is manufactured by our licensed partner True Innovations and they will be able to assist you with any questions or concerns. Please reach out to True Innovations at 800-379-9773. Thank you.

Oct 22, 2022
Serra is a scam
1 out of 5 stars review

Don’t Buy

Had this chair for over a month and it has already fallen apart. It’s also built for someone between 5’2”-5’7”. What a complete scam.

Helpful?2UDP50LK21VK15387164300
reply from True Customer Service

Thank you for your feedback. We are sorry to hear that our product did not meet your expectations. We value your comments as we are always looking to improve our products. If you require further assistance with your product, please do not hesitate to contact us at service@trueinnovations.com, or call (800) 379-9773.

Mar 21, 2022
dog8462
1 out of 5 stars review

Waste of time and money

The bonded leather is cracking and the padding is crushed after 2 years. I weigh 180, so anyone heavier will have a worse problem

Helpful?2UDP50LK21VK15387164300
reply from Serta Team

Hi there. Thank you for taking the time to leave a review.This product is manufactured by our licensed partner Living Style/True Innovations and they will be able to assist you. Please reach out to Living Style/True Innovations at 800.379.9773 or service@trueinnovations.com. Thank you.

Aug 11, 2022
Serta Chair
3 out of 5 stars review

Terrible construction

I had not had it 6 months and it ripped in the seam and the pump doesn't stay up it slowly loss pressure and lowers

Helpful?2UDP50LK21VK15387164300
Apr 2, 2021
Jay
1 out of 5 stars review

Not Good

I bought this chair 2 months ago and it’s little bit uncomfortable and feeling back pain. I am planning to return.

Helpful?2UDP50LK21VK15387164300
Sep 12, 2024
Dave
1 out of 5 stars review

Peeling "Leather"

Chair overall was comfortable, but the material was very poor and peeled a lot both on the arms and on the seat bottom. Would not buy agin.

Helpful?2UDP50LK21VK15387164300
reply from True Customer Service

Thank you for sharing your experience. We are sorry to hear that your chair is having problems. Please contact our customer service team at 800-379-9773 or service@trueinnovations.com so that we can determine the best replacement parts to get your chair in great condition.

Mar 17, 2023
JH
1 out of 5 stars review

Torn seat and back

Bought this with extended warranty. Rips all over the place. Unable to find contact info, so posting it here. Very disappointed indeed.

Helpful?2UDP50LK21VK15387164300
reply from True Customer Service

Please contact our customer service department at 800-379-9773. They can assist you with ordering any replacement parts you may need.

Apr 7, 2020
DG
5 out of 5 stars review

Back Saver

Working from home on my "trendy" chair was becoming unbearable. I desperately needed shoulder support. This chair feels amazing. This seat has added elevation below the knees that is great for hips. It is very easy to put together.

Helpful?2UDP50LK21VK15387164300
Jun 9, 2021
cs
2 out of 5 stars review

tilt function is broken

It's been 10months now. The tilt function broke. If I lean back, it jerks, and I feel like someone is trying to tip my chair back over. My back hurts from sitting all day in this chair.

Helpful?2UDP50LK21VK15387164300
reply from Supplier Response

Hello, we are sorry to hear that you are having issues with our seat plate (controls the tilt). It sounds like you are in need of a new seat plate. Please do not hesitate to contact us at service@trueinnovations.com, or give us a call at (800) 379-9773 we would be more than happy to replace the part.

Apr 6, 2020
Jerm
5 out of 5 stars review

Love my new chair

I bought this chair for a home office setup, and I love it. Low price, quick pickup, and easy assembly. The chair has great cushioning. Excited to see how this chair holds up in the long run. Would highly recommend this chair

Helpful?2UDP50LK21VK15387164300