Customer reviews for Serta Office Chair, Supports up to 250lbs. Assorted Colors

Customer reviews for Serta Office Chair, Supports up to 250lbs. Assorted Colors for

Serta Office Chair, Supports up to 250lbs. Assorted Colors

Back to item details

4.2 out of 5 stars

stars2,804 ratings1,383 reviews

Write a review

Member photos

+128 images

Sort by |

Showing 1,291-1,300 of 1,383 reviews

Apr 2, 2021

Jay

1 out of 5 stars review

Not Good

I bought this chair 2 months ago and it’s little bit uncomfortable and feeling back pain. I am planning to return.

Helpful?

Oct 29, 2022

Immi Khan

1 out of 5 stars review

Small and Not Comfortable

This Office Chair is much Smaller than my existing Office Chair and not Comfortable. If you are looking an office chair buy something else.

Helpful?

reply from Supplier Response

Thank you for your feedback. We are sorry to hear that our product did not meet your expectations. We value your comments as we are always looking to improve our products. If you require further assistance with your product, please do not hesitate to contact us at service@trueinnovations.com, or call (800) 379-9773.

Apr 12, 2023

jess

2 out of 5 stars review

Seams Ripping 1.5 years In

The seam in my chair cushion started ripping a few months ago and is just getting worse. Not worth the money!!

Helpful?

reply from True Customer Service

Thank you for your feedback. We are sorry to hear that our product did not meet your expectations. We value your comments as we are always looking to improve our products. If the parts are still available, we can send a new cushion. In the event that you have exceeded your warranty, the cushion can be purchased for $20 plus shipping. If you require further assistance with your product, please do not hesitate to contact us at service@trueinnovations.com, or call (800) 379-9773.

Mar 17, 2023

1 out of 5 stars review

Torn seat and back

Bought this with extended warranty. Rips all over the place. Unable to find contact info, so posting it here. Very disappointed indeed.

Helpful?

reply from True Customer Service

Please contact our customer service department at 800-379-9773. They can assist you with ordering any replacement parts you may need.

Oct 22, 2022

Serra is a scam

1 out of 5 stars review

Don’t Buy

Had this chair for over a month and it has already fallen apart. It’s also built for someone between 5’2”-5’7”. What a complete scam.

Helpful?

reply from True Customer Service

Jul 12, 2023

Jacy9876

2 out of 5 stars review

Cheaply Made

Had this chair 16 months and arm rests are cracking and the seams and ripping exposing threads, as well as the seat is cracking. Very poor quality.

Helpful?

reply from True Customer Service

Thank you for your review of this Serta office chair. Please accept our apologies that your chair is not holding up the way you expected. Please reach out to our customer service department at 800-379-9773 so that can determine which parts would be suitable to send to repair your chair.

Mar 21, 2022

dog8462

1 out of 5 stars review

Waste of time and money

The bonded leather is cracking and the padding is crushed after 2 years. I weigh 180, so anyone heavier will have a worse problem

Helpful?

reply from Serta Team

Hi there. Thank you for taking the time to leave a review.This product is manufactured by our licensed partner Living Style/True Innovations and they will be able to assist you. Please reach out to Living Style/True Innovations at 800.379.9773 or service@trueinnovations.com. Thank you.

Jun 5, 2022

twb

1 out of 5 stars review

Broken chair

My wife bought this chair for me. After 3 months a bolt holding the chair together snapped off. I can not repair or use the chair.

Helpful?

reply from Serta Team

Hi there! We are sorry about your experience with the Serta Office Chair. This product is manufactured by our licensed partner True Innovations and they will be able to assist you further. Please reach out to True Innovations at 800-379-9773. Thank you.

Jul 27, 2023

Paul

5 out of 5 stars review

Great Chair

Purchase this same chair when my son started undergraduate school, he has now finished his doctorate and has moved away taking the chair, still looks great. Getting ready to retire and will get one for my home office in the future.

Helpful?

reply from True Customer Service

Paul, thank you for taking the time to review the Serta Office Chair. We're thrilled to hear that the chair has lasted so long and still looks great after accompanying your son through his undergraduate and doctorate years! We're glad to have earned your loyalty as a customer and look forward to helping with any future purchases for your home office. Please don't hesitate to reach out to us at 800-379-9773 if you have any questions or concerns. We're here to provide great customer service and support you in any way we can.

Jan 27, 2023

Ryan S

1 out of 5 stars review

Poor quality, won't last.

It was comfortable when I bought it, but after 6 months the central shock no longer holds full pressure and the chair is developing a noticeable lean to the right because of the design of the locking mechanism on the tilt.

Helpful?

reply from Supplier Response

Please contact our customer service department at 800-379-9773.It sounds as if you need a new gas lift and possibly a new seat plate.