Skip to Main Content
Sam's Club
Sam's Club
All Departments
All Services
Customer reviews for Serta Office Chair, Supports up to 250lbs. Assorted Colors for
Serta Office Chair, Supports up to 250lbs. Assorted Colors
Back to item details
4.2 out of 5 stars
stars
2,804 ratings1,383 reviews
  1. 5 stars67% (1,888)
  2. 4 stars14% (381)
  3. 3 stars5% (133)
  4. 2 stars4% (107)
  5. 1 star11% (295)

Member photos

  • +128 images
Sort by |
Showing 1,281-1,290 of 1,383 reviews
May 22, 2023
tree
1 out of 5 stars review

buy something else

it did not last it keeps dropping down

Helpful?2UDP50LK21VK15387164300
reply from True Customer Service

Thank you for your feedback. We apologize for any inconvenience caused by the gas lift not functioning properly. Please contact our customer service department at 800-379-9773 so that we can assist you with a replacement gas lift. We value your business and hope to find a resolution as soon as possible.

Jul 22, 2021
Bon13
1 out of 5 stars review

Sinks

Bought this chair a year ago and it sinks.

Helpful?2UDP50LK21VK15387164300
reply from Serta Team

Hello Bon13, thank you for taking the time to write a review. This product is manufactured by our licensed partner Living Style and they will be able to assist you. Please reach out to Living Style at 800.379.9773. Thank you!

Jul 19, 2022
jo L
1 out of 5 stars review

Cheaply made and uncomfortable

Have had it less than 6 months. Arm and seat already ripped. Cheaply made.

Helpful?2UDP50LK21VK15387164300
reply from Supplier Response

Thank you for your feedback. We are sorry to hear that our product did not meet your expectations. We value your comments as we are always looking to improve our products. If you require further assistance with your product, please do not hesitate to contact us at service@trueinnovations.com, or call (800) 379-9773.

Apr 2, 2021
Jay
1 out of 5 stars review

Not Good

I bought this chair 2 months ago and it’s little bit uncomfortable and feeling back pain. I am planning to return.

Helpful?2UDP50LK21VK15387164300
Mar 21, 2022
dog8462
1 out of 5 stars review

Waste of time and money

The bonded leather is cracking and the padding is crushed after 2 years. I weigh 180, so anyone heavier will have a worse problem

Helpful?2UDP50LK21VK15387164300
reply from Serta Team

Hi there. Thank you for taking the time to leave a review.This product is manufactured by our licensed partner Living Style/True Innovations and they will be able to assist you. Please reach out to Living Style/True Innovations at 800.379.9773 or service@trueinnovations.com. Thank you.

Mar 17, 2023
JH
1 out of 5 stars review

Torn seat and back

Bought this with extended warranty. Rips all over the place. Unable to find contact info, so posting it here. Very disappointed indeed.

Helpful?2UDP50LK21VK15387164300
reply from True Customer Service

Please contact our customer service department at 800-379-9773. They can assist you with ordering any replacement parts you may need.

Sep 12, 2024
Dave
1 out of 5 stars review

Peeling "Leather"

Chair overall was comfortable, but the material was very poor and peeled a lot both on the arms and on the seat bottom. Would not buy agin.

Helpful?2UDP50LK21VK15387164300
reply from True Customer Service

Thank you for sharing your experience. We are sorry to hear that your chair is having problems. Please contact our customer service team at 800-379-9773 or service@trueinnovations.com so that we can determine the best replacement parts to get your chair in great condition.

Aug 11, 2022
Serta Chair
3 out of 5 stars review

Terrible construction

I had not had it 6 months and it ripped in the seam and the pump doesn't stay up it slowly loss pressure and lowers

Helpful?2UDP50LK21VK15387164300
Dec 28, 2021
Sumit
2 out of 5 stars review

Hydraulic failed

Bought this chair locally in end of January 2021. The hydraulic failed on it a month ago. Not sure if this was a faulty mechanism or a quality issue.

Helpful?2UDP50LK21VK15387164300
reply from Supplier Response

Hello Sumit! We are sorry about your experience with the Serta Office Chair. This product is manufactured by our licensed partner True Innovations and they will be able to assist you further. Please reach out to True Innovations at 800-379-9773. Thank you.

Mar 13, 2022
Lady1013
3 out of 5 stars review

Love this chair

I love this chair!! So comfortable and very easy to put together. I work for about 10 to 12 hrs daily and this is perfect for my back.

Helpful?2UDP50LK21VK15387164300
reply from Serta Team

Hi there. Thank you for your review. We're sorry to learn that you're not having a 5-star experience with your Serta chair. This product is manufactured by our licensed partner True Innovations and they will be able to assist you with any questions or concerns. Please reach out to True Innovations at 800-379-9773. Thank you.