Customer reviews for Serta Office Chair, Supports up to 250lbs. Assorted Colors

Customer reviews for Serta Office Chair, Supports up to 250lbs. Assorted Colors for

Serta Office Chair, Supports up to 250lbs. Assorted Colors

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4.2 out of 5 stars

stars2,804 ratings1,383 reviews

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Showing 1,281-1,290 of 1,383 reviews

Jul 19, 2022

jo L

1 out of 5 stars review

Cheaply made and uncomfortable

Have had it less than 6 months. Arm and seat already ripped. Cheaply made.

Helpful?

reply from Supplier Response

Thank you for your feedback. We are sorry to hear that our product did not meet your expectations. We value your comments as we are always looking to improve our products. If you require further assistance with your product, please do not hesitate to contact us at service@trueinnovations.com, or call (800) 379-9773.

Feb 16, 2022

Luis

1 out of 5 stars review

Don't recommend!

Chair is poorly designed, spend the extra $$ and buy a better quality chair.

Helpful?

reply from Supplier Response

Hello Luis. We are sorry about your experience with the Serta Office Chair. This product is manufactured by our licensed partner True Innovations and they will be able to assist you further. Please reach out to True Innovations at 800-379-9773. Thank you.

May 22, 2023

tree

1 out of 5 stars review

buy something else

it did not last it keeps dropping down

Helpful?

reply from True Customer Service

Thank you for your feedback. We apologize for any inconvenience caused by the gas lift not functioning properly. Please contact our customer service department at 800-379-9773 so that we can assist you with a replacement gas lift. We value your business and hope to find a resolution as soon as possible.

Jul 22, 2021

Bon13

1 out of 5 stars review

Sinks

Bought this chair a year ago and it sinks.

Helpful?

reply from Serta Team

Hello Bon13, thank you for taking the time to write a review. This product is manufactured by our licensed partner Living Style and they will be able to assist you. Please reach out to Living Style at 800.379.9773. Thank you!

Jul 12, 2023

Jacy9876

2 out of 5 stars review

Cheaply Made

Had this chair 16 months and arm rests are cracking and the seams and ripping exposing threads, as well as the seat is cracking. Very poor quality.

Helpful?

reply from True Customer Service

Thank you for your review of this Serta office chair. Please accept our apologies that your chair is not holding up the way you expected. Please reach out to our customer service department at 800-379-9773 so that can determine which parts would be suitable to send to repair your chair.

Mar 17, 2023

1 out of 5 stars review

Torn seat and back

Bought this with extended warranty. Rips all over the place. Unable to find contact info, so posting it here. Very disappointed indeed.

Helpful?

reply from True Customer Service

Please contact our customer service department at 800-379-9773. They can assist you with ordering any replacement parts you may need.

Apr 2, 2021

Jay

1 out of 5 stars review

Not Good

I bought this chair 2 months ago and it’s little bit uncomfortable and feeling back pain. I am planning to return.

Helpful?

Jun 16, 2022

MARKOWITZ

3 out of 5 stars review

Loved the chair until...

The chair is very comfortable. However, I bought it just shy of 2 years ago and the arm pads are falling apart.

Helpful?

reply from Supplier Response

Hi there! We are sorry about your experience with the Serta Office Chair. This product is manufactured by our licensed partner True Innovations and they will be able to assist you further. Please reach out to True Innovations at 800-379-9773. Thank you.

Apr 12, 2023

jess

2 out of 5 stars review

Seams Ripping 1.5 years In

The seam in my chair cushion started ripping a few months ago and is just getting worse. Not worth the money!!

Helpful?

reply from True Customer Service

Thank you for your feedback. We are sorry to hear that our product did not meet your expectations. We value your comments as we are always looking to improve our products. If the parts are still available, we can send a new cushion. In the event that you have exceeded your warranty, the cushion can be purchased for $20 plus shipping. If you require further assistance with your product, please do not hesitate to contact us at service@trueinnovations.com, or call (800) 379-9773.

Oct 22, 2022

Serra is a scam

1 out of 5 stars review

Don’t Buy

Had this chair for over a month and it has already fallen apart. It’s also built for someone between 5’2”-5’7”. What a complete scam.

Helpful?

reply from True Customer Service