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Customer reviews for Serta Office Chair, Supports up to 250lbs. Assorted Colors for
Serta Office Chair, Supports up to 250lbs. Assorted Colors
4.2 out of 5 stars
stars2,804 ratings1,383 reviews
  1. 5 stars67% (1,888)
  2. 4 stars14% (381)
  3. 3 stars5% (133)
  4. 2 stars4% (107)
  5. 1 star11% (295)

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Showing 121-130 of 1,383 reviews
May 19, 2021
Christopher
4 out of 5 stars review

Verified Purchase

Comfortable

Bought another brand previously that looked the same and it wasn't nearly as Comfortable and squeaked whenever you moved.

Helpful?2UDP50LK21VK15387164300
Jan 26, 2022
J Gray
5 out of 5 stars review

Verified Purchase

Heavenly

I had to sit in the chair for 12 hours straight & it did not disappoint. I was even comfortable enough that I dozed off on several occasions

Helpful?2UDP50LK21VK15387164300
Jun 5, 2022
twb
1 out of 5 stars review

Broken chair

My wife bought this chair for me. After 3 months a bolt holding the chair together snapped off. I can not repair or use the chair.

Helpful?2UDP50LK21VK15387164300
reply from Serta Team

Hi there! We are sorry about your experience with the Serta Office Chair. This product is manufactured by our licensed partner True Innovations and they will be able to assist you further. Please reach out to True Innovations at 800-379-9773. Thank you.

Mar 17, 2023
JH
1 out of 5 stars review

Torn seat and back

Bought this with extended warranty. Rips all over the place. Unable to find contact info, so posting it here. Very disappointed indeed.

Helpful?2UDP50LK21VK15387164300
reply from True Customer Service

Please contact our customer service department at 800-379-9773. They can assist you with ordering any replacement parts you may need.

Jun 28, 2021
Kelly
5 out of 5 stars review

Verified Purchase

Good chair

My husband is really liking the chair. He is tall, so the high back is good for him. Very comfortable to sit in so far

Helpful?2UDP50LK21VK15387164300
Apr 12, 2023
jess
2 out of 5 stars review

Seams Ripping 1.5 years In

The seam in my chair cushion started ripping a few months ago and is just getting worse. Not worth the money!!

Helpful?2UDP50LK21VK15387164300
reply from True Customer Service

Thank you for your feedback. We are sorry to hear that our product did not meet your expectations. We value your comments as we are always looking to improve our products. If the parts are still available, we can send a new cushion. In the event that you have exceeded your warranty, the cushion can be purchased for $20 plus shipping. If you require further assistance with your product, please do not hesitate to contact us at service@trueinnovations.com, or call (800) 379-9773.

Mar 4, 2020
RJ
1 out of 5 stars review

Faux leather issue

The chair is very sturdy and great but faux leather top layers sheds off giving ugly appearance. I have to discard it. I never buy or recommend to anyone.

Helpful?2UDP50LK21VK15387164300
reply from Supplier Response

Hello RJ, We are sorry about your experience with the your Serta office chair. This product is manufactured by our licensed partner True Innovations and they will be able to assist you with the warranty/repair of this items. Please reach out to True Innovations at 800-379-9773. Thank you!

Oct 24, 2021
Jay24
1 out of 5 stars review

Poor quality

Bought this chair three years ago. It looks good. But is not very comfortable. It does not provide sufficient support. The cushion is thin and the springs are hard. It hurts my butt. I will have to throw the chair away.

Helpful?2UDP50LK21VK15387164300
reply from Supplier Response

Hi there! We are sorry about your experience with the Serta Office Chair. This product is manufactured by our licensed partner True Innovations and they will be able to assist you further. Please reach out to True Innovations at 800-379-9773. Thank you.

May 24, 2021
B Foster
5 out of 5 stars review

Verified Purchase

Great value for a very comfortable office chair

This office chair is very comfortable, swivels and tilts very easily, assuming you adjust the tilt feature to your liking. Excellent buy at $99. It takes some assembly, so if you are afraid of turning a few screws, invite a helper to come over. ;)

Helpful?2UDP50LK21VK15387164300
Sep 22, 2020
Que Dub
4 out of 5 stars review

Verified Purchase

Serta Perfect

Nice looking comfortable chair at a great price. Assembly took all of 10 mins. My only gripe is I would have liked the back to be an 1-1 1/2 inches taller for added neck and head support, for that reason I rated it 4 out 5 stars.

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