Skip to Main Content
Sams Club
Sams Club
Customer reviews for Serta Office Chair, Supports up to 250lbs. Assorted Colors for
Serta Office Chair, Supports up to 250lbs. Assorted Colors
4.2 out of 5 stars
stars2,804 ratings1,383 reviews
  1. 5 stars67% (1,888)
  2. 4 stars14% (381)
  3. 3 stars5% (133)
  4. 2 stars4% (107)
  5. 1 star11% (295)

Member photos

  • +128 images
Sort by |
Showing 1,231-1,240 of 1,383 reviews
Apr 27, 2021
JennaW
1 out of 5 stars review

Do Not Recommend

This chair is cheap and it shows. when its in the locked position, it rocks back and forth a little bit. also when in the locked position sometimes the lock gives out and you fall back. i would not buy this chair again. i would not recommend this chair.

Helpful?2UDP50LK21VK15387164300
reply from Serta Team

Hello JennaW, we are sorry that the Serta Office Chair has not met your expectations. This product is manufactured by our licensed partner LF Products and they will be able to assist you with any requests about this items. Please reach out to LF Products at 800-379-1060. Thank you!

Apr 21, 2022
Donnab
3 out of 5 stars review

Comfy chair……But………

I bought this for my husband and he loves the chair, but unfortunately the left armrest has been lifting, and he can’t get it back into place. Of course, we are just a few weeks out of warranty. Why do things always break days after the warranty expires?????

Helpful?2UDP50LK21VK15387164300
reply from Supplier Response

Hi there! We are sorry about your experience with the Serta Office Chair. This product is manufactured by our licensed partner True Innovations and they will be able to assist you further. Please reach out to True Innovations at 800-379-9773. Thank you.

Jul 20, 2020
Kristi
1 out of 5 stars review

Don’t waste your money

I bought this chair about 10 months ago. I work from home so use it 8 hour for work 5 days a week. I weigh less then 120 pounds. The pleather is peeling and the seam is separating. Not high quality at all if looking for an everyday work chair. If looking for a decoration that is used occasionally maybe this would work who knows but if you need something on the daily do not waste your money!

Helpful?2UDP50LK21VK15387164300
reply from Supplier Response

hello Kristi, we are sorry thatt you are experiencing issues with the Serta Manager's Office Chair. Sam's has a 100% member satisfaction policy, you can return for replacement or refund at any point within the warranty. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!

Jan 31, 2023
Bob
1 out of 5 stars review

Avoid if you’re over 200lbs.

Bought this chair for my office. Worked great for a few months but then one of the main support bolts broke off in the chair. Now I can’t get the bolt out and the chair is awful. Review said up to 250lbs. Im right at 235 and this broke on me in about 6 months. Will not be buying again.

Helpful?2UDP50LK21VK15387164300
reply from Supplier Response

I'm sorry to hear about your experience. Please contact our customer service department so that we can send you replacement parts to repair your chair.

Apr 24, 2021
Lee
4 out of 5 stars review

good chair for 99 bucks

I purchased this one but decided to return it. The back of the chair was not high enough for me. It has a very soft seat, and felt like very durable bonded leather. I would put a cover on it however as every bonded leather chair I have owned has eventually pealed. Easy to put together.

Helpful?2UDP50LK21VK15387164300
Mar 2, 2023
nubbuchadnezzar
1 out of 5 stars review

Won't last

I bought this chair for my home office and it's less than 2 years old. The faux leather on the arms has been peeling for months. Now I've realized part of the seat cushion has collapsed and causing me to lean to the left while sitting, which leading to back pain. Disappointed in the chair's durability. Would not buy again.

Helpful?2UDP50LK21VK15387164300
reply from True Customer Service

Thank you for your feedback. We are sorry to hear that our product did not meet your expectations. We value your comments as we are always looking to improve our products. If you require further assistance with your product, please do not hesitate to contact us at service@trueinnovations.com, or call (800) 379-9773.

Feb 11, 2022
Spartan
2 out of 5 stars review

Too small and hard as a rock

I am 6', 200lb average build man. I feel comfortable sitting on a normal size chair. This chair is good if you're a robot who sits at a perfect 90 degree angle. Chair feels extremely stiff. Space you have to sit feels like I'm sitting on the edge of the chair. Comfort is similar to siting on wooden swing. Chair was easy 20 minute installation. Chair feels sturdy but if you plan on relaxing, leaning back and enjoy a movie take a pass on this Flintstone rock of a Chair. Ergonomics is not what they had in mind when they designed this Chair. Kids are already calling this grandpa Chair, smh...

Helpful?2UDP50LK21VK15387164300
reply from Supplier Response

Hi there, we are sorry to learn of your dissatisfaction. This product is manufactured by our licensed partner Living Style/True Innovations and they will be able to assist you. Please reach out to Living Style/True Innovations at 800.379.9773 or service@trueinnovations.com. Thank you!

Jul 11, 2021
Samuel12
1 out of 5 stars review

slow customer service

I bought this item in Octobo 2020. The seat couch was broken along the middle line after 6 months. I requested to replace it since it has one year warranty. But I haven't obtained it until now. The customer service is very slow. I didn't recommend it.

Helpful?2UDP50LK21VK15387164300
reply from Serta Team

Hello Samuel12, thank you for taking time to leave a review. We are sorry to learn of your experience and would like the opportunity to assist, please contact 1.800.379.9773. Thank you.

Jan 6, 2024
LadyB
3 out of 5 stars review

Comfortable love it but it didn't last!

I have had this about 2 years or just over I weigh only 100 lbs and the seat has been slowly tearing at the seams I know I didn't do it and I am not using it daily either! I will not buy anything made by Innovations again I love how the chair is not too wide and it fits my small frame. The other problem is the height moves it does not stay where I put it and never has but it is getting worse. My old office chair lasted so long I guess we should get used to quality not being like we older people are used to having, nothing has or is made good now!

Helpful?2UDP50LK21VK15387164300
reply from True Customer Service

Thank you for taking the time to share your feedback. We are sorry to hear that your chair is not in great condition. Please contact our customer service team at 800-379-9773 or service@trueinnovations.com so that we can determine the best parts to send to get your chair in great condition!

Jun 5, 2022
hellokitty15
4 out of 5 stars review

ripped after 2 months

This chair is what I was looking for, comfortable, nice looking and around $100. I never realized how expensive office chairs are so I think this one is a good deal. However; it ripped fully down the middle of the seat after only two months. I bought a leather patch to try and fix it and I am getting a cover for the seat also. I work from home and I have used it for typical 40 hour work weeks so it should have held up for longer than 2 months. Nearly all seams are sewn and then have stitching on either side of the seam which is very nice but the one seam that doesn’t is the one you sit on and yep, that’s the one that ripped open.

Helpful?2UDP50LK21VK15387164300