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Customer reviews for Serta Office Chair, Supports up to 250lbs. Assorted Colors for
Serta Office Chair, Supports up to 250lbs. Assorted Colors
4.2 out of 5 stars
stars2,804 ratings1,383 reviews
  1. 5 stars67% (1,888)
  2. 4 stars14% (381)
  3. 3 stars5% (133)
  4. 2 stars4% (107)
  5. 1 star11% (295)

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Showing 1,221-1,230 of 1,383 reviews
Jul 10, 2022
NT
3 out of 5 stars review

It's Okay But Looks Used

I've gotten this chair before but left it behind when we moved states. Ordered a new one, just in brown (other one was black and we loved it) this one came and the leather was dirty, the holes are drilled wrong, theres a gap between the two seats when put together. Overall it is still comfortable but it looks cheap and I was disappointed because I have the exact same chair at my other house that looks so different in comparison so beware.

Helpful?2UDP50LK21VK15387164300
reply from True Customer Service

Hello, we are sorry to hear that the second purchase was not up to par with the first purchase. Please do not hesitate to contact our warranty department at service@trueinnovations.com or call (800) 379-9773 so that we may provide replacement parts. We look forward to making this right.

Apr 13, 2022
None
2 out of 5 stars review

Does not last more than 1 year

Just like another reviewer, I was pleased with the initial purchase. The chair looked nice and felt comfortable. Around 10-11 months, the comfort was breaking down (I’m 145 lb, so not pushing it’s limits) I then started noticing the vinyl cracking everywhere- seat, arms, back, But it has been 14 months, so 2 months past the limited warranty & past the return window.

Helpful?2UDP50LK21VK15387164300
reply from Serta Team

Hi there. We are sorry to hear this. This product is manufactured by our licensed partner Living Style/True Innovations and they will be able to assist you. Please reach out to Living Style/True Innovations at 800.379.9773 or service@trueinnovations.com. Thank you!

Jul 20, 2018
Tartle
5 out of 5 stars review

Comfortable!

I have a hard time finding chairs/couches/seats that are comfortable to me. I love this chair. It's comfortable on my back, butt and legs, and low enough for my feet to be on the ground without the backs of my legs pushing so hard on the chair. It wasnt too hard to put together either.

Helpful?2UDP50LK21VK15387164300
Jan 6, 2024
LadyB
3 out of 5 stars review

Comfortable love it but it didn't last!

I have had this about 2 years or just over I weigh only 100 lbs and the seat has been slowly tearing at the seams I know I didn't do it and I am not using it daily either! I will not buy anything made by Innovations again I love how the chair is not too wide and it fits my small frame. The other problem is the height moves it does not stay where I put it and never has but it is getting worse. My old office chair lasted so long I guess we should get used to quality not being like we older people are used to having, nothing has or is made good now!

Helpful?2UDP50LK21VK15387164300
reply from True Customer Service

Thank you for taking the time to share your feedback. We are sorry to hear that your chair is not in great condition. Please contact our customer service team at 800-379-9773 or service@trueinnovations.com so that we can determine the best parts to send to get your chair in great condition!

Mar 9, 2020
Ian
1 out of 5 stars review

Broken after a year

I bought this chair almost exactly a year ago and it's already broken, the back is held up by the arms on the side and if one of them goes the entire chair is useless. Very disappointed with the build quality of this product, please save your money and buy something of higher quality

Helpful?2UDP50LK21VK15387164300
reply from Supplier Response

Hello Ian, We are sorry about your experience with the your Serta office chair. This product is manufactured by our licensed partner True Innovations and they will be able to assist you with the warranty/repair of this items. Please reach out to True Innovations at 800-379-9773. Thank you!

Feb 8, 2019
Brad
1 out of 5 stars review

Creaky annoying chair -- Avoid

The chair is comfortable enough, but creaks and pops so much you can't move without this happening (I'm only 170lbs also). If you sit in this thing for several hours a day for work as I do, it starts to drive you nuts. I'm getting rid of it, and chalking it up to a poor purchase and will look for a more reliable chair elsewhere.

Helpful?2UDP50LK21VK15387164300
reply from Supplier Response

Hello Brad, we are sorry to hear that our product did not meet your expectations. Typically when a chair creaks or makes noises, it is the seat plate which needs to be replaced. If you require further assistance with your product, please do not hesitate to contact us at service@trueinnovations.com, or call (800) 379-9773.

Oct 27, 2020
DanandTammy
5 out of 5 stars review

Best bang for your buck

I do not feel this chair would help someone with back pain that much. It does offer some lumbar support. This is a very sturdy chair, was very easy to put together, is far more comfortable than the one I had and cost a lot less. Based on the bang for your buck I have to give it 5 stars. I do have back problems and had seen another Serta chair I liked much better but due to the fact it is on back order and you are only left with people charging a lot more for that specific chair, this chair is temporary until they are back in stock. I have no regrets on this purchase.

Helpful?2UDP50LK21VK15387164300
Apr 14, 2022
Ni K
4 out of 5 stars review

Looks like a great chair

Needed a good office chair, so ordered one. Arrived yesterday. Very easy assembly, all required things in the box with instructions. Feels comfortable. Can adjust height. Leaning back is a problem as is not flexible going behind. Else all looks fine. Early days.

Helpful?2UDP50LK21VK15387164300
Jun 23, 2020
Beth
1 out of 5 stars review

Teribble Chair. Fell Apart within 6 months.

When I first got it I thought it was awesome. However, very quickly the "leather" started peeling off and now, barely 6 months later, the seat came apart at the seams completely. This is after use by an 8 year old who weighs maybe 60 lbs. Very disappointed. Now I am trying to find the manufacturer number and hoping they will do something about this.

Helpful?2UDP50LK21VK15387164300
reply from Supplier Response

Hello Beth, we are sorry that the Serta Manager's Office Chair did not meet your expectations. Sam's has a 100% member satisfaction policy, you can return for replacement or refund at any point within the warranty. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you.

Oct 13, 2019
Cory
2 out of 5 stars review

comfortable but not ergonomic and leather is bad

This chair feels great when you first sit in it but it is not good for all day computer work due to poor ergonomics. The bonded leather is probably fine for the back of the chair but it cracked and peeled off all along the seat after 2 years which basically ruined it. Never get bonded leather for high stress areas.

Helpful?2UDP50LK21VK15387164300
reply from Supplier Response

Hello Cory, thank you very much for your feedback! We are constantly looking for ways to better our products and leather, we are sorry that it did not work out for you. In the future if you require assistance with our product, please do not hesitate to contact us at service@trueinnovations.com, or call (800) 379-9773.