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Sams Club
Sams Club
Customer reviews for Serta Office Chair, Supports up to 250lbs. Assorted Colors for
Serta Office Chair, Supports up to 250lbs. Assorted Colors
4.2 out of 5 stars
stars2,804 ratings1,383 reviews
  1. 5 stars67% (1,888)
  2. 4 stars14% (381)
  3. 3 stars5% (133)
  4. 2 stars4% (107)
  5. 1 star11% (295)

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Showing 1,211-1,220 of 1,383 reviews
Nov 25, 2018
Jen2017
3 out of 5 stars review

Buy something else.

Bought this for my son's​ birthday. He weighs 90lbs. It lasted 6 months. The seat, arms, and all the seams are fine. The base of the seat is broken and pops when he shifts his weight.

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Jul 11, 2021
Samuel12
1 out of 5 stars review

slow customer service

I bought this item in Octobo 2020. The seat couch was broken along the middle line after 6 months. I requested to replace it since it has one year warranty. But I haven't obtained it until now. The customer service is very slow. I didn't recommend it.

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reply from Serta Team

Hello Samuel12, thank you for taking time to leave a review. We are sorry to learn of your experience and would like the opportunity to assist, please contact 1.800.379.9773. Thank you.

Apr 24, 2021
Lee
4 out of 5 stars review

good chair for 99 bucks

I purchased this one but decided to return it. The back of the chair was not high enough for me. It has a very soft seat, and felt like very durable bonded leather. I would put a cover on it however as every bonded leather chair I have owned has eventually pealed. Easy to put together.

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Jul 5, 2020
Meekhao
5 out of 5 stars review

Very good for the price

Purchased today, installation straight forward following the instructions, very comfortable, reclines and seat height adjustment don't see any problems ........ I am 6ft tall just shy of 200lb ........ Material seems OK .... what more could you want for this price

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Apr 27, 2021
JennaW
1 out of 5 stars review

Do Not Recommend

This chair is cheap and it shows. when its in the locked position, it rocks back and forth a little bit. also when in the locked position sometimes the lock gives out and you fall back. i would not buy this chair again. i would not recommend this chair.

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reply from Serta Team

Hello JennaW, we are sorry that the Serta Office Chair has not met your expectations. This product is manufactured by our licensed partner LF Products and they will be able to assist you with any requests about this items. Please reach out to LF Products at 800-379-1060. Thank you!

Jul 10, 2022
NT
3 out of 5 stars review

It's Okay But Looks Used

I've gotten this chair before but left it behind when we moved states. Ordered a new one, just in brown (other one was black and we loved it) this one came and the leather was dirty, the holes are drilled wrong, theres a gap between the two seats when put together. Overall it is still comfortable but it looks cheap and I was disappointed because I have the exact same chair at my other house that looks so different in comparison so beware.

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reply from True Customer Service

Hello, we are sorry to hear that the second purchase was not up to par with the first purchase. Please do not hesitate to contact our warranty department at service@trueinnovations.com or call (800) 379-9773 so that we may provide replacement parts. We look forward to making this right.

Mar 8, 2022
BDi
1 out of 5 stars review

Poor Quality and cause to Injury

On the left arm of the chair there were 3 nails under the cushion, without knowing I kept my elbow and injured myself badly, ended up blood oozing out. I ended up in bad situation where I need to go to hospital to check everything was okay. I expected Serta and Sams Club does quality checks but after this experience I felt its not worth the price and quality.

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Oct 13, 2019
Cory
2 out of 5 stars review

comfortable but not ergonomic and leather is bad

This chair feels great when you first sit in it but it is not good for all day computer work due to poor ergonomics. The bonded leather is probably fine for the back of the chair but it cracked and peeled off all along the seat after 2 years which basically ruined it. Never get bonded leather for high stress areas.

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reply from Supplier Response

Hello Cory, thank you very much for your feedback! We are constantly looking for ways to better our products and leather, we are sorry that it did not work out for you. In the future if you require assistance with our product, please do not hesitate to contact us at service@trueinnovations.com, or call (800) 379-9773.

Oct 27, 2020
DanandTammy
5 out of 5 stars review

Best bang for your buck

I do not feel this chair would help someone with back pain that much. It does offer some lumbar support. This is a very sturdy chair, was very easy to put together, is far more comfortable than the one I had and cost a lot less. Based on the bang for your buck I have to give it 5 stars. I do have back problems and had seen another Serta chair I liked much better but due to the fact it is on back order and you are only left with people charging a lot more for that specific chair, this chair is temporary until they are back in stock. I have no regrets on this purchase.

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Jul 3, 2021
Dennis
5 out of 5 stars review

Impressive Desk Chair

Purchased this desk chair in club. Easy to follow assembly instructions. Took about 30 minutes to unbox and assemble with the Allen Key wrench that comes in the box. Very impressed with how sturdy and comfortable this chair is. Also, this chair makes zero noise when swiveling and/or tilting. I shopped around before purchasing and I believe this chair is comparable to other desk chairs costing twice as much. Thank you Serta and Sam’s Club.

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