The chair seems to be of good quality. Assembly was easy. After having the chair for a couple of months, the hydraulic lift doesn't keep the chair at the desired height.

I first bought this chair maybe 3 or 4 years back and I like the quality for $99. Looks like real leather and didn't crack live fake leather till date. 1 year back I bought another and it's fake leather is getting brittle and cracking.

Just after a year, the seat cushion is tearing at the seams. It's not good quality. Customer service suggested I buy a new cushion + shipping which is almost half of the chair. Will look elsewhere. It's not built to last too long.

The arm rest are low and they do not adjust. The cushions are soft but it's not an ergonomic chair at all if you are working from home I am 5'9 and 210 for reference

After using 4/5 months - the side stitches started opening and the skins are peeled . Not sure how to claim warranty . Sams said that i need to contact Serta.

The chair is comfortable, I am 6'3" and weight 225 pounds. It has held up fine but it leaves leather all over my floor after about a year's worth of use.

Features and comfort good but started tearing near seam within 6 months. Sams club didn't took it back. I didn't wanted to go through the hassle of talking to chair warranty support.

bought this chair last November 2019 and right after the one year mark chair was ripped at the seams. Was lightly used until March when school was shut now that its being used daily its not holding up at all.

Chair seemed comfortable at first but then the strut wouldn't hold the position after less than a month.Should have purchased a different chair.Can't return because I already got rid of the box.

After a few months the fake leather started peeling off, and now every once in a while I'll be seating on it and the seat starts sinking down. But it is comfortable.