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Sams Club
Sams Club
Customer reviews for Serta Office Chair, Supports up to 250lbs. Assorted Colors for
Serta Office Chair, Supports up to 250lbs. Assorted Colors
4.2 out of 5 stars
stars2,804 ratings1,383 reviews
  1. 5 stars67% (1,888)
  2. 4 stars14% (381)
  3. 3 stars5% (133)
  4. 2 stars4% (107)
  5. 1 star11% (295)

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Showing 1,201-1,210 of 1,383 reviews
Jun 4, 2021
scott29611
3 out of 5 stars review

Not bad but....

The chair seems to be of good quality. Assembly was easy. After having the chair for a couple of months, the hydraulic lift doesn't keep the chair at the desired height.

Helpful?2UDP50LK21VK15387164300
Dec 13, 2021
Madhav
2 out of 5 stars review

Quality went down

I first bought this chair maybe 3 or 4 years back and I like the quality for $99. Looks like real leather and didn't crack live fake leather till date. 1 year back I bought another and it's fake leather is getting brittle and cracking.

Helpful?2UDP50LK21VK15387164300
reply from Serta Team

Hi there! We are sorry about your experience with the Serta Office Chair. This product is manufactured by our licensed partner True Innovations and they will be able to assist you further. Please reach out to True Innovations at 800-379-9773. Thank you.

Jan 6, 2023
Pat
1 out of 5 stars review

Will tear at seams after a bit

Just after a year, the seat cushion is tearing at the seams. It's not good quality. Customer service suggested I buy a new cushion + shipping which is almost half of the chair. Will look elsewhere. It's not built to last too long.

Helpful?2UDP50LK21VK15387164300
Jan 25, 2022
RealReviews
1 out of 5 stars review

Terrible Chair

The arm rest are low and they do not adjust. The cushions are soft but it's not an ergonomic chair at all if you are working from home I am 5'9 and 210 for reference

Helpful?2UDP50LK21VK15387164300
reply from Supplier Response

Hi there! We are sorry about your experience with the Serta Office Chair. This product is manufactured by our licensed partner True Innovations and they will be able to assist you further. Please reach out to True Innovations at 800-379-9773. Thank you.

Apr 16, 2022
anjana
1 out of 5 stars review

my bad purchase

After using 4/5 months - the side stitches started opening and the skins are peeled . Not sure how to claim warranty . Sams said that i need to contact Serta.

Helpful?2UDP50LK21VK15387164300
reply from Serta Team

Hi there! We are sorry about your experience with the Serta Office Chair. This product is manufactured by our licensed partner True Innovations and they will be able to assist you further. Please reach out to True Innovations at 800-379-9773. Thank you.

Aug 14, 2021
Jstrick
2 out of 5 stars review

Leather flakes off chair

The chair is comfortable, I am 6'3" and weight 225 pounds. It has held up fine but it leaves leather all over my floor after about a year's worth of use.

Helpful?2UDP50LK21VK15387164300
reply from Supplier Response

Hello Jstrick, thank you for taking the time to write a review. We value your feedback and would like to help, please contact us at 1.800.379.9773. Thank you.

Sep 15, 2021
RDP
2 out of 5 stars review

Features and comfort good. Bad near seams.

Features and comfort good but started tearing near seam within 6 months. Sams club didn't took it back. I didn't wanted to go through the hassle of talking to chair warranty support.

Helpful?2UDP50LK21VK15387164300
reply from Serta Team

Hi there! We would love the opportunity to address your concerns. Please contact us at 1.800.379.9773. Thank you.

Dec 14, 2020
jen0621
1 out of 5 stars review

ripped at the seams

bought this chair last November 2019 and right after the one year mark chair was ripped at the seams. Was lightly used until March when school was shut now that its being used daily its not holding up at all.

Helpful?2UDP50LK21VK15387164300
reply from Supplier Response

Hello, We are sorry that the Serta Office Chair has not met your expectations. This product is manufactured by our licensed partner LF Products and they will be able to assist you with any requests about this items. Please reach out to LF Products at 800-379-1060. Thank you!

Jan 16, 2020
Cootiebugsmom
1 out of 5 stars review

Not so great...

Chair seemed comfortable at first but then the strut wouldn't hold the position after less than a month.Should have purchased a different chair.Can't return because I already got rid of the box.

Helpful?2UDP50LK21VK15387164300
Mar 15, 2019
michcamilo
1 out of 5 stars review

Poor Quality!

After a few months the fake leather started peeling off, and now every once in a while I'll be seating on it and the seat starts sinking down. But it is comfortable.

Helpful?2UDP50LK21VK15387164300