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Customer reviews for Serta Office Chair, Supports up to 250lbs. Assorted Colors for
Serta Office Chair, Supports up to 250lbs. Assorted Colors
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4.2 out of 5 stars
stars
2,804 ratings1,383 reviews
  1. 5 stars67% (1,888)
  2. 4 stars14% (381)
  3. 3 stars5% (133)
  4. 2 stars4% (107)
  5. 1 star11% (295)

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Showing 1,191-1,200 of 1,383 reviews
Jul 7, 2021
venkat
1 out of 5 stars review

Not happy with the chair

I don't recommend this chair, its paint is pealing off and there are cracks on hand rest makes it uncomfortable to keep hands whole day

Helpful?2UDP50LK21VK15387164300
reply from Supplier Response

Hello venkat, we are sorry to learn of your experience. Please contact us 1.800.379.9773. Thank you.

Feb 28, 2022
Fern
2 out of 5 stars review

eh

It was nice to have for a few months but then bolts kept coming loose and I have to retighten and now the chairs leather tore up.

Helpful?2UDP50LK21VK15387164300
reply from Supplier Response

Hi there. We're sorry to learn of your experience. This product is manufactured by our licensed partner Living Style/True Innovations and they will be able to assist you. Please reach out to Living Style/True Innovations at 800.379.9773 or service@trueinnovations.com. Thank you!

Sep 13, 2021
Dane
1 out of 5 stars review

Don't Bother

I bought this chair earlier this year and it seemed comfortable and of decent quality. Now, the covering is pulling apart at the seams.

Helpful?2UDP50LK21VK15387164300
reply from Supplier Response

Hi Dane, thank you for taking the time to leave us a review. We are sorry that the Serta Office Chair has not met your expectations. This product is manufactured by our licensed partner LF Products and they will be able to assist you with any requests about this item. Please reach out to LF Products at 800-379-1060. Thank you!

Nov 1, 2021
PK
1 out of 5 stars review

Fell apart after 8 months

Waste of money. Purchased one for myself and one for husband. The seat on his is already torn and seams are ripping.

Helpful?2UDP50LK21VK15387164300
reply from Supplier Response

Hi there! We are sorry about your experience with the Serta Office Chair. This product is manufactured by our licensed partner True Innovations and they will be able to assist you further. Please reach out to True Innovations at 800-379-9773. Thank you.

Nov 25, 2018
Jen2017
3 out of 5 stars review

Buy something else.

Bought this for my son's​ birthday. He weighs 90lbs. It lasted 6 months. The seat, arms, and all the seams are fine. The base of the seat is broken and pops when he shifts his weight.

Helpful?2UDP50LK21VK15387164300
Aug 14, 2021
Jstrick
2 out of 5 stars review

Leather flakes off chair

The chair is comfortable, I am 6'3" and weight 225 pounds. It has held up fine but it leaves leather all over my floor after about a year's worth of use.

Helpful?2UDP50LK21VK15387164300
reply from Supplier Response

Hello Jstrick, thank you for taking the time to write a review. We value your feedback and would like to help, please contact us at 1.800.379.9773. Thank you.

Jan 25, 2022
RealReviews
1 out of 5 stars review

Terrible Chair

The arm rest are low and they do not adjust. The cushions are soft but it's not an ergonomic chair at all if you are working from home I am 5'9 and 210 for reference

Helpful?2UDP50LK21VK15387164300
reply from Supplier Response

Hi there! We are sorry about your experience with the Serta Office Chair. This product is manufactured by our licensed partner True Innovations and they will be able to assist you further. Please reach out to True Innovations at 800-379-9773. Thank you.

Jan 16, 2020
Cootiebugsmom
1 out of 5 stars review

Not so great...

Chair seemed comfortable at first but then the strut wouldn't hold the position after less than a month.Should have purchased a different chair.Can't return because I already got rid of the box.

Helpful?2UDP50LK21VK15387164300
Jan 6, 2023
Pat
1 out of 5 stars review

Will tear at seams after a bit

Just after a year, the seat cushion is tearing at the seams. It's not good quality. Customer service suggested I buy a new cushion + shipping which is almost half of the chair. Will look elsewhere. It's not built to last too long.

Helpful?2UDP50LK21VK15387164300
Jun 29, 2022
jcescobar
1 out of 5 stars review

poor quality chair

I bought this chair at sams and after two months the seams were damaged. On the other hand, I contacted customer service and I've been waiting for a response for 6 months. I do not recommend this chair is of very poor quality

Helpful?2UDP50LK21VK15387164300
reply from True Customer Service

Thank you for your feedback. We are sorry to hear that our service team did not meet your expectations. We value your comments as we are always looking to improve our department. If you require further assistance with your product, please do not hesitate to contact us at service@trueinnovations.com, or call (800) 379-9773 and ask for Jesus