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Customer reviews for Serta Office Chair, Supports up to 250lbs. Assorted Colors for
Serta Office Chair, Supports up to 250lbs. Assorted Colors
4.2 out of 5 stars
stars2,804 ratings1,383 reviews
  1. 5 stars67% (1,888)
  2. 4 stars14% (381)
  3. 3 stars5% (133)
  4. 2 stars4% (107)
  5. 1 star11% (295)

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Showing 1,191-1,200 of 1,383 reviews
Aug 8, 2021
Melmanz
1 out of 5 stars review

short term

Bought this chair couple years ago. Padding is very poor. Height randomly discharges cylinder to lowest position. Arm rest are not adjustable.

Helpful?2UDP50LK21VK15387164300
reply from Supplier Response

Hi Melmanz, we are sorry to learn of your experience. Please contact 1.800.379.9773 for assistance with this product. Thank you.

Jun 22, 2023
DK70
1 out of 5 stars review

Poor Quality

Had the chair for a year, seams starting to rip on the seat and imitation leather is cracking and peeling on both armrests.

Helpful?2UDP50LK21VK15387164300
reply from True Customer Service

Thank you for your review, and letting us know your experience. We are sorry to hear that your chair is not holding up as expected. Please contact our customer service department at 800-379-9773 so we can find the best solution to get your chair in great condition.

Feb 28, 2022
Fern
2 out of 5 stars review

eh

It was nice to have for a few months but then bolts kept coming loose and I have to retighten and now the chairs leather tore up.

Helpful?2UDP50LK21VK15387164300
reply from Supplier Response

Hi there. We're sorry to learn of your experience. This product is manufactured by our licensed partner Living Style/True Innovations and they will be able to assist you. Please reach out to Living Style/True Innovations at 800.379.9773 or service@trueinnovations.com. Thank you!

Nov 1, 2021
PK
1 out of 5 stars review

Fell apart after 8 months

Waste of money. Purchased one for myself and one for husband. The seat on his is already torn and seams are ripping.

Helpful?2UDP50LK21VK15387164300
reply from Supplier Response

Hi there! We are sorry about your experience with the Serta Office Chair. This product is manufactured by our licensed partner True Innovations and they will be able to assist you further. Please reach out to True Innovations at 800-379-9773. Thank you.

Jul 7, 2021
venkat
1 out of 5 stars review

Not happy with the chair

I don't recommend this chair, its paint is pealing off and there are cracks on hand rest makes it uncomfortable to keep hands whole day

Helpful?2UDP50LK21VK15387164300
reply from Supplier Response

Hello venkat, we are sorry to learn of your experience. Please contact us 1.800.379.9773. Thank you.

Dec 13, 2021
Madhav
2 out of 5 stars review

Quality went down

I first bought this chair maybe 3 or 4 years back and I like the quality for $99. Looks like real leather and didn't crack live fake leather till date. 1 year back I bought another and it's fake leather is getting brittle and cracking.

Helpful?2UDP50LK21VK15387164300
reply from Serta Team

Hi there! We are sorry about your experience with the Serta Office Chair. This product is manufactured by our licensed partner True Innovations and they will be able to assist you further. Please reach out to True Innovations at 800-379-9773. Thank you.

Jun 4, 2021
scott29611
3 out of 5 stars review

Not bad but....

The chair seems to be of good quality. Assembly was easy. After having the chair for a couple of months, the hydraulic lift doesn't keep the chair at the desired height.

Helpful?2UDP50LK21VK15387164300
Jul 29, 2021
jim
2 out of 5 stars review

Simply became lopsided after 8 months

The chair is easy to setup and comfortable enough but inexplicably after 8 months of daily use the back is bent at a 30 degree angle. The bolts are snug, but, poor quality the chair cannot be straightened.

Helpful?2UDP50LK21VK15387164300
reply from Supplier Response

Hello Jim, thank you for taking the time to leave a review. We are sorry to learn of your experience. Please contact our customer Service Department at 1.800.379.9773 and they will assist you further. Thank you.

Mar 15, 2019
michcamilo
1 out of 5 stars review

Poor Quality!

After a few months the fake leather started peeling off, and now every once in a while I'll be seating on it and the seat starts sinking down. But it is comfortable.

Helpful?2UDP50LK21VK15387164300
Nov 25, 2018
Jen2017
3 out of 5 stars review

Buy something else.

Bought this for my son's​ birthday. He weighs 90lbs. It lasted 6 months. The seat, arms, and all the seams are fine. The base of the seat is broken and pops when he shifts his weight.

Helpful?2UDP50LK21VK15387164300