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Customer reviews for Serta Office Chair, Supports up to 250lbs. Assorted Colors for
Serta Office Chair, Supports up to 250lbs. Assorted Colors
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4.2 out of 5 stars
stars
2,804 ratings1,383 reviews
  1. 5 stars67% (1,888)
  2. 4 stars14% (381)
  3. 3 stars5% (133)
  4. 2 stars4% (107)
  5. 1 star11% (295)

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Showing 1,181-1,190 of 1,383 reviews
Oct 22, 2021
Dan
2 out of 5 stars review

Verified Purchase

Too comfy

Squishy…too squishy. Didn’t have enough support.

Helpful?2UDP50LK21VK15387164300
reply from Supplier Response

Hello Dan! We are sorry about your experience with the Serta Office Chair. This product is manufactured by our licensed partner True Innovations and they will be able to assist you further. Please reach out to True Innovations at 800-379-9773. Thank you.

Nov 13, 2020
Dwayne
2 out of 5 stars review

cylinder quit working

comfortable chair but cylinder quit working after only about 5 months

Helpful?2UDP50LK21VK15387164300
reply from Supplier Response

Hello Dwayne, we are sorry that you are experiencing issues with the Serta Manager's Office Chair. Sam's has a 100% member satisfaction policy, you can return for replacement or refund at any point within the warranty. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!

Dec 3, 2021
Venice
5 out of 5 stars review

Verified Purchase

High back

It wasn’t the right high back but I switched with my daughter

Helpful?2UDP50LK21VK15387164300
Mar 22, 2022
Vee
1 out of 5 stars review

Seat ripped in 3 months. Person using this only weighs 138lbs.

Helpful?2UDP50LK21VK15387164300
reply from Supplier Response

Hi Vee. We are truly sorry to learn of your experience. This product is manufactured by our licensed partner True Innovations and they will be able to assist you further. Please reach out to True Innovations at 800-379-9773. Thank you.

Nov 15, 2021
Michelle
5 out of 5 stars review

Verified Purchase

Office Chairs

Very comfortable and easy to put together

Helpful?2UDP50LK21VK15387164300
Aug 13, 2023
Dang
1 out of 5 stars review

Poor quality

Product tore after 1 year of moderate use. Very disappointing.

Helpful?2UDP50LK21VK15387164300
reply from True Customer Service

We are sorry to hear that you had problems with your chair after only 1 year! Please reach out to our customer service team at 800-379-9773 or service@trueinnovations.com.

Apr 27, 2019
samhyde
1 out of 5 stars review

Absolute junk

Had cracked seat and flimsy back in 3 months. Do not buy. Most of these reviews are fake.

Helpful?2UDP50LK21VK15387164300
Jul 23, 2022
Steve
5 out of 5 stars review

Verified Purchase

Happy customer

Excellent value great chair no hassle purchase

Helpful?2UDP50LK21VK15387164300
Jun 22, 2023
DK70
1 out of 5 stars review

Poor Quality

Had the chair for a year, seams starting to rip on the seat and imitation leather is cracking and peeling on both armrests.

Helpful?2UDP50LK21VK15387164300
reply from True Customer Service

Thank you for your review, and letting us know your experience. We are sorry to hear that your chair is not holding up as expected. Please contact our customer service department at 800-379-9773 so we can find the best solution to get your chair in great condition.

Jul 7, 2021
venkat
1 out of 5 stars review

Not happy with the chair

I don't recommend this chair, its paint is pealing off and there are cracks on hand rest makes it uncomfortable to keep hands whole day

Helpful?2UDP50LK21VK15387164300
reply from Supplier Response

Hello venkat, we are sorry to learn of your experience. Please contact us 1.800.379.9773. Thank you.