Customer reviews for Serta Office Chair, Supports up to 250lbs. Assorted Colors

Customer reviews for Serta Office Chair, Supports up to 250lbs. Assorted Colors for

Serta Office Chair, Supports up to 250lbs. Assorted Colors

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4.2 out of 5 stars

stars2,804 ratings1,383 reviews

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Showing 1,181-1,190 of 1,383 reviews

Mar 22, 2022

Vee

1 out of 5 stars review

Seat ripped in 3 months. Person using this only weighs 138lbs.

Helpful?

reply from Supplier Response

Hi Vee. We are truly sorry to learn of your experience. This product is manufactured by our licensed partner True Innovations and they will be able to assist you further. Please reach out to True Innovations at 800-379-9773. Thank you.

Jan 8, 2021

Rhonda

5 out of 5 stars review

Verified Purchase

Chair

It was bought for xmas present

Helpful?

Dec 28, 2020

RedheadKS

5 out of 5 stars review

Verified Purchase

Comfy, affordable, versatile

Easy to assemble and comfortable all day, working at home!

Helpful?

Mar 29, 2023

Nelle

2 out of 5 stars review

Not great

Seams ripped after 1.5 years of standard use. I thought it would last much longer.

Helpful?

reply from True Customer Service

Thank you for taking the time to let us know about your experience. It sounds like your product is in need of a replacement cushion. The warranty on the upholstered parts of this chair is 1 year. If the warranty no longer applies, the cushion can be purchased for $20 plus shipping. Please do not hesitate to contact us at service@trueinnovations.com or call (800) 379-9773.

Aug 24, 2023

Eva

1 out of 5 stars review

Worst quality

Deterioration and breakdown within a year due to low quality.

Helpful?

reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing. Please do not hesitate to contact us at 800-379-9773 or email at service@trueinnovations.com so that we can further assist you with this issue.

Apr 1, 2022

sudha

1 out of 5 stars review

Waste of Money

Stitches are ripping off after 6 months. Not worth it.

Helpful?

reply from Supplier Response

Hi there. We are sorry to learn of your experience. This product is manufactured by our licensed partner Living Style/True Innovations and they will be able to assist you. Please reach out to Living Style/True Innovations at 800.379.9773 or service@trueinnovations.com. Thank you!

Feb 25, 2019

NICGEN

2 out of 5 stars review

Verified Purchase

Wheels do not attach to chair properly

Helpful?

reply from Supplier Response

Hello, we are sorry to hear that you are having issues with the casters on your chair. If you purchase any of our products in the future, please do not hesitate to contact us at service@trueinnovations.com, or call (800) 379-9773 so that we may assist and sent out replacement parts.

Aug 13, 2023

Dang

1 out of 5 stars review

Poor quality

Product tore after 1 year of moderate use. Very disappointing.

Helpful?

reply from True Customer Service

We are sorry to hear that you had problems with your chair after only 1 year! Please reach out to our customer service team at 800-379-9773 or service@trueinnovations.com.

Apr 27, 2019

samhyde

1 out of 5 stars review

Absolute junk

Had cracked seat and flimsy back in 3 months. Do not buy. Most of these reviews are fake.

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Nov 1, 2021

1 out of 5 stars review

Fell apart after 8 months

Waste of money. Purchased one for myself and one for husband. The seat on his is already torn and seams are ripping.

Helpful?

reply from Supplier Response

Hi there! We are sorry about your experience with the Serta Office Chair. This product is manufactured by our licensed partner True Innovations and they will be able to assist you further. Please reach out to True Innovations at 800-379-9773. Thank you.