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Customer reviews for Serta Office Chair, Supports up to 250lbs. Assorted Colors for
Serta Office Chair, Supports up to 250lbs. Assorted Colors
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4.2 out of 5 stars
stars
2,804 ratings1,383 reviews
  1. 5 stars67% (1,888)
  2. 4 stars14% (381)
  3. 3 stars5% (133)
  4. 2 stars4% (107)
  5. 1 star11% (295)

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Showing 1,171-1,180 of 1,383 reviews
Mar 29, 2023
Nelle
2 out of 5 stars review

Not great

Seams ripped after 1.5 years of standard use. I thought it would last much longer.

Helpful?2UDP50LK21VK15387164300
reply from True Customer Service

Thank you for taking the time to let us know about your experience. It sounds like your product is in need of a replacement cushion. The warranty on the upholstered parts of this chair is 1 year. If the warranty no longer applies, the cushion can be purchased for $20 plus shipping. Please do not hesitate to contact us at service@trueinnovations.com or call (800) 379-9773.

Nov 13, 2020
Mr Smith
1 out of 5 stars review

COVERING IS PEELING OFF

Rarely used and the "leather" is peeling off all over it.

Helpful?2UDP50LK21VK15387164300
reply from Supplier Response

Hello Mr. Smith, we are sorry that you are experiencing issues with the Serta Manager's Office Chair. Sam's has a 100% member satisfaction policy, you can return for replacement or refund at any point within the warranty. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!

Dec 18, 2020
Jim
4 out of 5 stars review

Verified Purchase

Ok office chair

Ok for home office a little smallervthsn the lazy boy that looks just like it.

Helpful?2UDP50LK21VK15387164300
Mar 4, 2021
Snacks2014
1 out of 5 stars review

Verified Purchase

Find Something Else!!!!!!

Defective and they know it! Thanks Trueinnovations ☹️

Helpful?2UDP50LK21VK15387164300
reply from Supplier Response

Hello, We are sorry that the Serta Manager's Office Chair has not met your expectations. This product is manufactured by our licensed partner LF Products and they will be able to assist you with any requests about this items. Please reach out to LF Products at 800-379-1060. Thank you!

Jul 23, 2022
Steve
5 out of 5 stars review

Verified Purchase

Happy customer

Excellent value great chair no hassle purchase

Helpful?2UDP50LK21VK15387164300
Feb 11, 2022
Gale
5 out of 5 stars review

Verified Purchase

Ultimate Office Chair

Very sturdy, comfortable and rolls easy. I really like the chair.

Helpful?2UDP50LK21VK15387164300
Apr 1, 2022
sudha
1 out of 5 stars review

Waste of Money

Stitches are ripping off after 6 months. Not worth it.

Helpful?2UDP50LK21VK15387164300
reply from Supplier Response

Hi there. We are sorry to learn of your experience. This product is manufactured by our licensed partner Living Style/True Innovations and they will be able to assist you. Please reach out to Living Style/True Innovations at 800.379.9773 or service@trueinnovations.com. Thank you!

Jul 19, 2022
Vasu
1 out of 5 stars review

Cheap material

Purchased this year back but already arm and seat ripped off. Very disappointed with my purchase.

Helpful?2UDP50LK21VK15387164300
reply from Supplier Response

Thank you for your feedback. We are sorry to hear that our product did not meet your expectations. We value your comments as we are always looking to improve our products. If you require further assistance with your product, please do not hesitate to contact us at service@trueinnovations.com, or call (800) 379-9773.

Jul 13, 2021
Eunice
1 out of 5 stars review

Broke after a few month

bad design. the pins that hold up the back broke within a few months

Helpful?2UDP50LK21VK15387164300
reply from Supplier Response

Hello Eunice, we are sorry to learn of your experience with the Serta Manager's Office Chair. This product is manufactured by our licensed partner Living Style and they will be able to assist you further. Please contact Living Style at 1.800.379.9773. Thank you.

Nov 24, 2017
Ray
1 out of 5 stars review

Verified Purchase

I received the chair damaged so I haven't been able to rate this cair at this time.

Helpful?2UDP50LK21VK15387164300
reply from True Customer Service

Hello Rey, we are sorry to hear that your chair arrived damaged. We hope you were able to resolve this issue! If you ever purchase any of our products and experience any issues with it, please contact us at service@trueinnovations.com or call (800) 379-9773 so that we may further assist you.