Hello Rey, we are sorry to hear that your chair arrived damaged. We hope you were able to resolve this issue! If you ever purchase any of our products and experience any issues with it, please contact us at service@trueinnovations.com or call (800) 379-9773 so that we may further assist you.

Hello Dwayne, we are sorry that you are experiencing issues with the Serta Manager's Office Chair. Sam's has a 100% member satisfaction policy, you can return for replacement or refund at any point within the warranty. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!

Thank you for your feedback. We are sorry to hear that our product did not meet your expectations. We value your comments as we are always looking to improve our products. If you require further assistance with your product, please do not hesitate to contact us at service@trueinnovations.com, or call (800) 379-9773.

Hello, We are sorry that the Serta Manager's Office Chair has not met your expectations. This product is manufactured by our licensed partner LF Products and they will be able to assist you with any requests about this items. Please reach out to LF Products at 800-379-1060. Thank you!

Thank you for your feedback. I apologize for the inconvenience you are experiencing with your chair. It sounds like you may have a defective gas lift, and our customer service team can help you with a replacement. Please contact our customer service department at 800-379-9773 for assistance. We appreciate your feedback and hope to resolve this issue for you as soon as possible.

Hello Dan! We are sorry about your experience with the Serta Office Chair. This product is manufactured by our licensed partner True Innovations and they will be able to assist you further. Please reach out to True Innovations at 800-379-9773. Thank you.