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Sams Club
Sams Club
Customer reviews for Serta Office Chair, Supports up to 250lbs. Assorted Colors for
Serta Office Chair, Supports up to 250lbs. Assorted Colors
4.2 out of 5 stars
stars2,804 ratings1,383 reviews
  1. 5 stars67% (1,888)
  2. 4 stars14% (381)
  3. 3 stars5% (133)
  4. 2 stars4% (107)
  5. 1 star11% (295)

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Showing 1,171-1,180 of 1,383 reviews
Nov 24, 2017
Ray
1 out of 5 stars review

Verified Purchase

I received the chair damaged so I haven't been able to rate this cair at this time.

Helpful?2UDP50LK21VK15387164300
reply from True Customer Service

Hello Rey, we are sorry to hear that your chair arrived damaged. We hope you were able to resolve this issue! If you ever purchase any of our products and experience any issues with it, please contact us at service@trueinnovations.com or call (800) 379-9773 so that we may further assist you.

Nov 13, 2020
Dwayne
2 out of 5 stars review

cylinder quit working

comfortable chair but cylinder quit working after only about 5 months

Helpful?2UDP50LK21VK15387164300
reply from Supplier Response

Hello Dwayne, we are sorry that you are experiencing issues with the Serta Manager's Office Chair. Sam's has a 100% member satisfaction policy, you can return for replacement or refund at any point within the warranty. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!

Jul 23, 2022
Steve
5 out of 5 stars review

Verified Purchase

Happy customer

Excellent value great chair no hassle purchase

Helpful?2UDP50LK21VK15387164300
Feb 11, 2022
Gale
5 out of 5 stars review

Verified Purchase

Ultimate Office Chair

Very sturdy, comfortable and rolls easy. I really like the chair.

Helpful?2UDP50LK21VK15387164300
Jul 19, 2022
Vasu
1 out of 5 stars review

Cheap material

Purchased this year back but already arm and seat ripped off. Very disappointed with my purchase.

Helpful?2UDP50LK21VK15387164300
reply from Supplier Response

Thank you for your feedback. We are sorry to hear that our product did not meet your expectations. We value your comments as we are always looking to improve our products. If you require further assistance with your product, please do not hesitate to contact us at service@trueinnovations.com, or call (800) 379-9773.

Dec 3, 2021
Venice
5 out of 5 stars review

Verified Purchase

High back

It wasn’t the right high back but I switched with my daughter

Helpful?2UDP50LK21VK15387164300
Mar 4, 2021
Snacks2014
1 out of 5 stars review

Verified Purchase

Find Something Else!!!!!!

Defective and they know it! Thanks Trueinnovations ☹️

Helpful?2UDP50LK21VK15387164300
reply from Supplier Response

Hello, We are sorry that the Serta Manager's Office Chair has not met your expectations. This product is manufactured by our licensed partner LF Products and they will be able to assist you with any requests about this items. Please reach out to LF Products at 800-379-1060. Thank you!

May 16, 2023
Jenlaw77
1 out of 5 stars review

Chair sinks

Have to adjust the height every few minutes. Very annoying. Would not recommend

Helpful?2UDP50LK21VK15387164300
reply from True Customer Service

Thank you for your feedback. I apologize for the inconvenience you are experiencing with your chair. It sounds like you may have a defective gas lift, and our customer service team can help you with a replacement. Please contact our customer service department at 800-379-9773 for assistance. We appreciate your feedback and hope to resolve this issue for you as soon as possible.

Dec 18, 2020
Jim
4 out of 5 stars review

Verified Purchase

Ok office chair

Ok for home office a little smallervthsn the lazy boy that looks just like it.

Helpful?2UDP50LK21VK15387164300
Oct 22, 2021
Dan
2 out of 5 stars review

Verified Purchase

Too comfy

Squishy…too squishy. Didn’t have enough support.

Helpful?2UDP50LK21VK15387164300
reply from Supplier Response

Hello Dan! We are sorry about your experience with the Serta Office Chair. This product is manufactured by our licensed partner True Innovations and they will be able to assist you further. Please reach out to True Innovations at 800-379-9773. Thank you.