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Customer reviews for Serta Office Chair, Supports up to 250lbs. Assorted Colors for
Serta Office Chair, Supports up to 250lbs. Assorted Colors
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4.2 out of 5 stars
stars
2,804 ratings1,383 reviews
  1. 5 stars67% (1,888)
  2. 4 stars14% (381)
  3. 3 stars5% (133)
  4. 2 stars4% (107)
  5. 1 star11% (295)

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Showing 1,161-1,170 of 1,383 reviews
Feb 18, 2023
Reviewer name: LH
1 out of 5 stars
1 out of 5 stars review

Does NOT Last

At first the chair was okay, with an awkwardly place cushion. Then because of the excess cushion under the thighs the seams of that cushion burst. I do not recommend it. Serta, do better!

Helpful?2UDP50LK21VK15387164300
reply from True Customer Service

Thank you for your feedback. We are sorry to hear that our product did not meet your expectations. We value your comments as we are always looking to improve our products. If you require further assistance with your product, please do not hesitate to contact us at service@trueinnovations.com, or call (800) 379-9773.

Jun 28, 2025
Reviewer name: texascynic
1 out of 5 stars
1 out of 5 stars review

Both cheap and cheap!

Had this chair (#47951) for about one year and the leather (?) is comming apart everywhere. Seems more like ''leatherette". Have yet to find replacement arms for this unit and the seat is right behind it. And I don't misuse it.

Helpful?2UDP50LK21VK15387164300
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing. Please do not hesitate to reach out if you ever need support at serviceescalations@trueinnovations.com. Please be sure to refer to your review so we have all the necessary context to provide the best support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Sep 18, 2017
Reviewer name: Big Al
5 out of 5 stars
5 out of 5 stars review

Nice chair for the money

Assembly was easy, and the price is great compared to many others I looked at. Just finished assembly, which was quick and easy, and the finished product is comfy and supportive. Time will tell how it holds up, but so far, so good!

Helpful?2UDP50LK21VK15387164300
Feb 15, 2022
Reviewer name: Bill8
5 out of 5 stars
5 out of 5 stars review

Great For My Back

I can sit in this chair for long periods without any back pain. I can't say the same for my old chair this replaced. This is an Excellent Choice at a great Sam's Club Price.

Helpful?2UDP50LK21VK15387164300
Aug 15, 2018
Reviewer name: eeisme
1 out of 5 stars
1 out of 5 stars review

one in store sat great, this one awful

I just put this together today, and I hate it. Think it must be defective. Liked the one in the store a lot, this is the most uncomfortable chair I have ever sat in. All I can think of, is that it is a lemon.

Helpful?2UDP50LK21VK15387164300
reply from Supplier Response

Hello, we are sorry to hear that our product did not meet your expectations. In store the cushions might be slightly different compared to a brand new cushion out of the box since the floor samples are sat on by many consumers. Nonetheless, if you require further assistance with your product, please do not hesitate to contact us at service@trueinnovations.com, or call (800) 379-9773.

Aug 18, 2020
Reviewer name: ktphotog
1 out of 5 stars
1 out of 5 stars review

Height changes on it's own

Bought this chair from Sams less than a year ago and it will not stay at the highest chair level. It constantly lowers itself while I am sitting in it........If I could find my receipt, I would return it.

Helpful?2UDP50LK21VK15387164300
reply from Supplier Response

Hello, we are sorry that you are experiencing issues with your Serta Manager's Office Chair. Sam's has a 100% member satisfaction policy, you can return for replacement or refund at any point within the warranty. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!

Apr 22, 2022
Reviewer name: cnv
3 out of 5 stars
3 out of 5 stars review

Great Quality but hard on your butt!

I purchased this chair to work from home. The construction is excellent but has a hard, uncomfortable seat. My butt protests the hard chair halfway through the day; I need to switch chairs.

Helpful?2UDP50LK21VK15387164300
reply from Supplier Response

Hi there! We are sorry about your experience with the Serta Office Chair. This product is manufactured by our licensed partner True Innovations and they will be able to assist you further. Please reach out to True Innovations at 800-379-9773. Thank you.

Mar 17, 2021
Reviewer name: jay
5 out of 5 stars
5 out of 5 stars review

Amazing Chair with high quality material

This chair is well built and has quality bonded leather. I have a bonded leather chair and needed a second chair. I found this chair on sams at 40% lower price and it is far better. I would definitely recommend this chair.

Helpful?2UDP50LK21VK15387164300
Jun 7, 2024
Reviewer name: Satya
1 out of 5 stars
1 out of 5 stars review

Extreamly poor quality, Sam's club stop selling

The worst product. Almost all joints started ripping in less than 1 year. Now it is around 2 years old, ripped from everywhere including the hand rests. Sam's club should stop selling bad quality products.

Helpful?2UDP50LK21VK15387164300
reply from True Customer Service

Thank you for your feedback. We are sorry to hear that our product did not meet your expectations. We value your comments as we are always looking to improve our products. If you require further assistance with your product, please do not hesitate to contact us at service@trueinnovations.com, or call (800) 379-9773.

Oct 23, 2020
Reviewer name: Linda C
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Super comfortable

Great comfy chair

Helpful?2UDP50LK21VK15387164300