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Customer reviews for Serta Office Chair, Supports up to 250lbs. Assorted Colors for
Serta Office Chair, Supports up to 250lbs. Assorted Colors
4.2 out of 5 stars
stars2,804 ratings1,383 reviews
  1. 5 stars67% (1,888)
  2. 4 stars14% (381)
  3. 3 stars5% (133)
  4. 2 stars4% (107)
  5. 1 star11% (295)

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Showing 1,151-1,160 of 1,383 reviews
Sep 7, 2020
pareeann
4 out of 5 stars review

Great buy

I was not expecting such a comfortable chair for this price- even junky office chairs start at about $50! The chair was pretty easy to assemble, except for the plastic screw covers ( I still can not get them to fit!). Take heed when the instructions say ‘do not tighten screws’, because if you do, you will have a hard time getting the seat back assembled with the arms! (Reading really IS fundamental-lol!) All in all, it is a pretty sturdy chair and worth the money. As far as whether it will last, that remains to be seen- but I am pleased with this purchase!

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Aug 17, 2017
GreeInn
5 out of 5 stars review

Execellent chair at Good Price

This chair is nice to sit and quality is great. I used several chairs before but it's perfect fit and feels looks comfortable.This chair was only available in samsclub.com first but have to pay $13.99 for shipping but now every where is available for club pick up.

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Aug 24, 2020
Jay
3 out of 5 stars review

it is average

I loved the look of the chairs and it is reasonably priced. I got two chairs. One had minor discoloration stain on the seat which I can live with, but the other chair's leather is tearing up on the seat and handles. I hope to get the replacement on this chair, it's been only few months. I hope manufacturer is seeing the reviews and doing what is needed.

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Jun 23, 2022
Joe
2 out of 5 stars review

extremely disappointed!

I purchased this chair 08/2021 for my home office. It is super comfortable. However, the past week 06/2022 the chair keeps falling. I did a ton of online research and fount out the gas piston is failing. There are some unconventional ways of fixing but the bottom line the chair is now useless. I am 6'2 and 215 so I am not overweight. There is no excuse for this.

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reply from Supplier Response

Thank you for taking the time to let us know about your experience. It sounds like your product is in need of a replacement gas lift. Our team is ready to help! Please do not hesitate to contact us at service@trueinnovations.com or call (800) 379-9773. We look forward to making this right.

Jan 25, 2021
r4nsack
3 out of 5 stars review

Comfortable but tilt tension does not work.

The chair is comfortable and has a good amount of cushion. The overall feel is solid. The tilt tensioner does not do anything. The manual says turn the knob counter clockwise to increase tension and make it harder to tilt back but it tilts back with hardly any weight at all.

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Aug 28, 2020
fit1
4 out of 5 stars review

Great for 1 year

I bought this chair 15 months ago, it's been a great chair the padding seat cushion are all in great shape. The only problem i had is the lift cylinder does not hold my weight anymore. I weigh 225 pounds and it worked great for the first year. then noticed slowly leaks down after several hours then following month 1 hour and now 5 minutes. overall its a great chair for someone who weighs 180 or less. My son uses it with no problems, his weight 180 lbs.

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Oct 5, 2020
Pj
1 out of 5 stars review

Terrible chair

I purchased two of these chairs. One of them I had to exchange as it had holes in it out of the box. The replacement also has small holes in various places but not like the first. The other chair is raised and cracking on one arm rest and the seam on the seat is seperated. This chair is used by someone who weight 102 pounds no way should it have this much damage in less than 8 months. Very disappointed in the quality and tge fact that I wasted the money on them.

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reply from Supplier Response

Hello, we are sorry that the Serta Manager's Office Chair did not meet your expectations. Sam's has a 100% member satisfaction policy, you can return for replacement or refund at any point within the warranty. Please contact Samsclub.com or the Customer Service line at 888-746-7726 to discuss your options. Thank you!

Oct 14, 2022
MAC
1 out of 5 stars review

Was a great chair. After a year, the chair no longer sits straight, and the locking mechanism keeps coming unlocked causing me to fall backward. The chair is now awful, and I must find a new chair. I am 6ft 2 and weigh 225lbs. I use my chair daily. I would not waste my money on this product.

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Aug 30, 2019
Aaron
3 out of 5 stars review

Not Good For Long Term Use

I work from home so I'm in this chair 8-10 hours a day. I wish I would have spent the extra $100 on the Serta chair at Office Depot. I have a chair pad in the chair now because it's not comfo to sit in for long hours without it. There isn't any lumbar support so if you have lower back problems you may want to purchase another chair. For $100 bucks it's ok for light use, but not if you plan on sitting in the chair for more than 7-8 hours a day (even with breaks).

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Jul 15, 2022
Edlyn
5 out of 5 stars review

Very Comfortable

Been using my chair for a week now and just love it. Very comfortable, with deep seating and high back. I was hesitant to get this as the price was much lower than some other brand names but I am so happy I took the risk. I would def buy it again!.

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