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Customer reviews for Serta Office Chair, Supports up to 250lbs. Assorted Colors for
Serta Office Chair, Supports up to 250lbs. Assorted Colors
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4.2 out of 5 stars
stars
2,804 ratings1,383 reviews
  1. 5 stars67% (1,888)
  2. 4 stars14% (381)
  3. 3 stars5% (133)
  4. 2 stars4% (107)
  5. 1 star11% (295)

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Showing 1,151-1,160 of 1,383 reviews
Apr 6, 2019
Reviewer name: Mark
1 out of 5 stars
1 out of 5 stars review

BAD CHAIR

This is the worse chair I have ever sat in. The is to far back and you can't sit up straight. This chair cuts off the circulation in my legs. I hurt for hours after sitting in this chair for more then 10 minutes.

Helpful?2UDP50LK21VK15387164300
reply from Supplier Response

Hello Mark, we are sorry to hear that our product did not meet your expectations and hate hearing the pain this is causing your legs. We would be more than happy to assist and make this right. Please do not hesitate to contact us at service@trueinnovations.com, or call (800) 379-9773.

Mar 20, 2022
Reviewer name: JR
1 out of 5 stars
1 out of 5 stars review

Do not buy, waste of money.

Barely a year and stitch ripped on seat. Poor quality. Less then 140 pound son used this and stitch gave out. Can only image how short lived if it really had the max weight on it.

Helpful?2UDP50LK21VK15387164300
reply from Supplier Response

Hi there! We are sorry about your experience with the Serta Office Chair. This product is manufactured by our licensed partner True Innovations and they will be able to assist you further. Please reach out to True Innovations at 800-379-9773. Thank you.

Oct 3, 2022
Reviewer name: jlynne
5 out of 5 stars
5 out of 5 stars review

Great Chair

I have had this chair for almost 6 years. I have had no issues with it at all. Just recently the right arm rest has started to crack, but it has had A LOT of use! I was glad to see it's still being sold, as I am buying 2 more today.

Helpful?2UDP50LK21VK15387164300
Jan 12, 2021
Reviewer name: Marilyn
4 out of 5 stars
4 out of 5 stars review

Not bad for the price

First chair was defective so I had to exchange it. Second chair was ok. Chair is pretty comfortable and decent quality. After 3 months the chair is really squeaky.

Helpful?2UDP50LK21VK15387164300
Jun 9, 2021
Reviewer name: cs
2 out of 5 stars
2 out of 5 stars review

tilt function is broken

It's been 10months now. The tilt function broke. If I lean back, it jerks, and I feel like someone is trying to tip my chair back over. My back hurts from sitting all day in this chair.

Helpful?2UDP50LK21VK15387164300
reply from Supplier Response

Hello, we are sorry to hear that you are having issues with our seat plate (controls the tilt). It sounds like you are in need of a new seat plate. Please do not hesitate to contact us at service@trueinnovations.com, or give us a call at (800) 379-9773 we would be more than happy to replace the part.

Aug 23, 2024
Reviewer name: Betsy
2 out of 5 stars
2 out of 5 stars review

Poor Quality

This chair was not made for years of use. I've had it almost 3 years. After a year the arm rests and seat had cracks in the fake leather material. A few months ago it began to sink every time someone sits in it.

Helpful?2UDP50LK21VK15387164300
reply from True Customer Service

Thank you for sharing your experience. We are sorry to hear that your chair is having problems. Please contact our customer service team at 800-379-9773 or service@trueinnovations.com so that we can determine the best replacement parts to get your chair in great condition.

Mar 28, 2019
Reviewer name: The truth
1 out of 5 stars
1 out of 5 stars review

I Serta won't buy this again

Not recommending this chair to anyone, the inner frame is weak and cracks, shame as it looks great and good exterior material. Now I have to deal with the return to the store for a refund/replacement.

Helpful?2UDP50LK21VK15387164300
reply from True Customer Service

Hello, we are sorry to hear that you experienced issues with the inner frame. We value your comments as we are always looking to improve our products. If you require further assistance with any future products, please do not hesitate to contact us at service@trueinnovations.com, or call (800) 379-9773.

Jan 27, 2023
Reviewer name: Ryan S
1 out of 5 stars
1 out of 5 stars review

Poor quality, won't last.

It was comfortable when I bought it, but after 6 months the central shock no longer holds full pressure and the chair is developing a noticeable lean to the right because of the design of the locking mechanism on the tilt.

Helpful?2UDP50LK21VK15387164300
reply from Supplier Response

Please contact our customer service department at 800-379-9773.It sounds as if you need a new gas lift and possibly a new seat plate.

Mar 4, 2020
Reviewer name: RJ
1 out of 5 stars
1 out of 5 stars review

Faux leather issue

The chair is very sturdy and great but faux leather top layers sheds off giving ugly appearance. I have to discard it. I never buy or recommend to anyone.

Helpful?2UDP50LK21VK15387164300
reply from Supplier Response

Hello RJ, We are sorry about your experience with the your Serta office chair. This product is manufactured by our licensed partner True Innovations and they will be able to assist you with the warranty/repair of this items. Please reach out to True Innovations at 800-379-9773. Thank you!

Jul 27, 2023
Reviewer name: Paul
5 out of 5 stars
5 out of 5 stars review

Great Chair

Purchase this same chair when my son started undergraduate school, he has now finished his doctorate and has moved away taking the chair, still looks great. Getting ready to retire and will get one for my home office in the future.

Helpful?2UDP50LK21VK15387164300
reply from True Customer Service

Paul, thank you for taking the time to review the Serta Office Chair. We're thrilled to hear that the chair has lasted so long and still looks great after accompanying your son through his undergraduate and doctorate years! We're glad to have earned your loyalty as a customer and look forward to helping with any future purchases for your home office. Please don't hesitate to reach out to us at 800-379-9773 if you have any questions or concerns. We're here to provide great customer service and support you in any way we can.