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Customer reviews for Serta Office Chair, Supports up to 250lbs. Assorted Colors for
Serta Office Chair, Supports up to 250lbs. Assorted Colors
4.2 out of 5 stars
stars2,804 ratings1,383 reviews
  1. 5 stars67% (1,888)
  2. 4 stars14% (381)
  3. 3 stars5% (133)
  4. 2 stars4% (107)
  5. 1 star11% (295)

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Showing 1,141-1,150 of 1,383 reviews
May 24, 2022
Valdes
5 out of 5 stars review

Great Buy, Very Comfortable

I have been eying this chair for over a year now. I bought other ones and they killed my neck and back. all adjustable height levels work great for my different work spaces, one them being a a lifetime 4 foot adjustable heigh folding table, 8 foot banquet table and a normal desk. My neck feels supported when I lean back, my back as well, sufficient cushion on my bottom, no sinking in 170 pound woman and husband is 235. Bottom not hard, but I like that it doesn't smoosh down when I sit and angle doesn't apply pressure to my tail bone. This seems to be the issue with so many chairs after sitting for one hours. Happy I finally decided to pay more for a better quality chair. I would recommend this to anyone. Of course always backed by Same Club satisfaction guarantee.

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Oct 6, 2020
rustycraft
2 out of 5 stars review

Great Chair, BUT

Would be a great chair, but the wheels leave black marks where ever they touch the floor, and it is not an easy task to get the black marks off my white tile. Feel sorry for my wife who cleans them every other day.. chair doesn't roll while using the computer. Would be a 4.5 star rating if it weren't for the wheels .

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Mar 13, 2022
Larry
2 out of 5 stars review

comfortable, poor quality upholstery

The seat of mine is supportive and comfortable but within 18 months or so of regular use, the "leather" surface of the upholstery began to flake off, making a mess on the floor and leaving bare, unsightly fabric. It's still comfortable but it's just not fit to be seen in my office anymore.

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reply from Supplier Response

Hello, Larry. We are sorry that the Serta Pillow has not met your expectations. This product is manufactured by our licensed partner FXI and they will be able to assist you further. Please reach out to FXI at 1-888-999-0499. Thank you!

May 10, 2022
Kuzz
3 out of 5 stars review

Back support leans too far back.

Pros: Cushion is of good quality, leather is of high quality. chair is steady when assembled correctly, Cons: the support is fixed and cannot be adjusted. Meanwhile, the angle of it is leaned way too far from 90 degrees. It is therefore, uncomfortable to sit in straight for office tasks such as typing. I find myself Hutchins when typing. It is however comfortable for relaxing. The gas lift cylinder gives out very early. It starts to leak grease after 3months. I'm only 140lbs, 5'11. The arms are not adjustable and might be too high for shorter persons. Simply put, it is not suitable for office use but good for home use, where you just want to relax.

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reply from Supplier Response

Hi there! We are sorry about your experience with the Serta Office Chair. This product is manufactured by our licensed partner True Innovations and they will be able to assist you further. Please reach out to True Innovations at 800-379-9773. Thank you.

Dec 4, 2021
Tony
1 out of 5 stars review

Chair is Ok, but Customer Service is Dismal!

I bought this chair and after a couple of months what looked like cracks started appearing on the armrest. I looked closer and the staples under the armrest that secures the fabric are too long and when you bear down in the least on the armrest, the staples pierce the fabric from the bottom side. I went through the typical warranty hoopla and called the warranty number on the paperwork provided with the chair. The recording I got said my wait time was over 50 minutes! That's not happening..... I then sent an email through their website and after a week I had not heard back so I sent yet another! Crickets!!! Now I will just return the chair to Sam's Club and purchase a different chair. What could've been fixed with a simple replacement of the armrest pad will now result in the total loss to the company. While the chair is fine, I wouldn't trust them to ever stand behind a worse defect. I would avoid this brand at all costs!

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reply from Serta Team

Hello Tony! We are sorry about your experience with the Serta Office Chair. This product is manufactured by our licensed partner True Innovations and they will be able to assist you further. Please reach out to True Innovations at 800-379-9773. Thank you.

Aug 24, 2020
Jay
3 out of 5 stars review

it is average

I loved the look of the chairs and it is reasonably priced. I got two chairs. One had minor discoloration stain on the seat which I can live with, but the other chair's leather is tearing up on the seat and handles. I hope to get the replacement on this chair, it's been only few months. I hope manufacturer is seeing the reviews and doing what is needed.

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Sep 7, 2020
pareeann
4 out of 5 stars review

Great buy

I was not expecting such a comfortable chair for this price- even junky office chairs start at about $50! The chair was pretty easy to assemble, except for the plastic screw covers ( I still can not get them to fit!). Take heed when the instructions say ‘do not tighten screws’, because if you do, you will have a hard time getting the seat back assembled with the arms! (Reading really IS fundamental-lol!) All in all, it is a pretty sturdy chair and worth the money. As far as whether it will last, that remains to be seen- but I am pleased with this purchase!

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Jun 21, 2023
Rockin0ut
3 out of 5 stars review

Not comfy

I got this chair in Dec 22 and I was needing a good chair to work from home. I am sitting at my desk for almost 8 hrs and my lower back kills me from sitting. I don't recommend for long periods of sitting. It leans back and adjusts up and down but it's just not working for me. Says weight max is 275 but being over 200 probably isn't ideal for comfort. It was a decent price of $100 when I purchased it.

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reply from True Customer Service

Thank you for taking the time to share your experience and feedback on your Serta office chair. We are sorry to hear that this chair is not meeting your expectations. Please feel free to reach out to our customer service department at 800-379-9773 for assistance with your chair.

Apr 7, 2022
jenif
3 out of 5 stars review

good chair

Overall this chair is pretty good. The price is great and it is incredibly comfortable. The arm rests are not adjustable and I would prefer they are but it is not a deal breaker. I have had the chair for a little over a year and one of the seams on the armrest and a major seam on the seat are coming undone. It is a little unfortunate as now I will have to find yet again another chair.

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reply from Supplier Response

Hi there. This product is manufactured by our licensed partner Living Style/True Innovations and they will be able to assist you. Please reach out to Living Style/True Innovations at 800.379.9773 or service@trueinnovations.com. Thank you!

Mar 26, 2021
KK
2 out of 5 stars review

Cheap material, good comfort

I got this chair back in August 2020 and it is used daily because I’m on zoom for grad school and then all the study time that comes with it. I love the comfort and it’s a decently average/large sized chair. Unfortunately this chair isn’t made from quality material and the seams are already coming apart on the cushion. It’s definitely not a good long term investment, will unfortunately have to replace by the end of the year and for this price point that just doesn’t make a whole lot of sense for me.

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