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Customer reviews for Serta Office Chair, Supports up to 250lbs. Assorted Colors for
Serta Office Chair, Supports up to 250lbs. Assorted Colors
4.2 out of 5 stars
stars
2,804 ratings1,383 reviews
  1. 5 stars67% (1,888)
  2. 4 stars14% (381)
  3. 3 stars5% (133)
  4. 2 stars4% (107)
  5. 1 star11% (295)

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Showing 1,141-1,150 of 1,383 reviews
Sep 18, 2017
Reviewer name: Big Al
5 out of 5 stars
5 out of 5 stars review

Nice chair for the money

Assembly was easy, and the price is great compared to many others I looked at. Just finished assembly, which was quick and easy, and the finished product is comfy and supportive. Time will tell how it holds up, but so far, so good!

Helpful?2UDP50LK21VK15387164300
Apr 6, 2020
Reviewer name: Jerm
5 out of 5 stars
5 out of 5 stars review

Love my new chair

I bought this chair for a home office setup, and I love it. Low price, quick pickup, and easy assembly. The chair has great cushioning. Excited to see how this chair holds up in the long run. Would highly recommend this chair

Helpful?2UDP50LK21VK15387164300
Dec 29, 2019
Reviewer name: Baylover
2 out of 5 stars
2 out of 5 stars review

very small

I purchased 2 of these chairs a month ago, they looked identical to one i bought 2 years ago, my older chair was much bigger. I was shocked at the small size these were, check dimensions before you buy, price good, size small

Helpful?2UDP50LK21VK15387164300
Oct 18, 2020
Reviewer name: Oceanguy
5 out of 5 stars
5 out of 5 stars review

So comy for your tushy!

Just put it together and seems very comfortable. Let's see how long it lasts, hopefully a long time. This is a great chair, best price for a very comfortable chair!

Helpful?2UDP50LK21VK15387164300
Jun 9, 2021
Reviewer name: cs
2 out of 5 stars
2 out of 5 stars review

tilt function is broken

It's been 10months now. The tilt function broke. If I lean back, it jerks, and I feel like someone is trying to tip my chair back over. My back hurts from sitting all day in this chair.

Helpful?2UDP50LK21VK15387164300
reply from Supplier Response

Hello, we are sorry to hear that you are having issues with our seat plate (controls the tilt). It sounds like you are in need of a new seat plate. Please do not hesitate to contact us at service@trueinnovations.com, or give us a call at (800) 379-9773 we would be more than happy to replace the part.

Aug 15, 2018
Reviewer name: eeisme
1 out of 5 stars
1 out of 5 stars review

one in store sat great, this one awful

I just put this together today, and I hate it. Think it must be defective. Liked the one in the store a lot, this is the most uncomfortable chair I have ever sat in. All I can think of, is that it is a lemon.

Helpful?2UDP50LK21VK15387164300
reply from Supplier Response

Hello, we are sorry to hear that our product did not meet your expectations. In store the cushions might be slightly different compared to a brand new cushion out of the box since the floor samples are sat on by many consumers. Nonetheless, if you require further assistance with your product, please do not hesitate to contact us at service@trueinnovations.com, or call (800) 379-9773.

Jun 28, 2025
Reviewer name: texascynic
1 out of 5 stars
1 out of 5 stars review

Both cheap and cheap!

Had this chair (#47951) for about one year and the leather (?) is comming apart everywhere. Seems more like ''leatherette". Have yet to find replacement arms for this unit and the seat is right behind it. And I don't misuse it.

Helpful?2UDP50LK21VK15387164300
reply from True Customer Service

Thank you for taking the time to let us know about your experience. We value your opinion and are reviewing the problem you are describing. Please do not hesitate to reach out if you ever need support at serviceescalations@trueinnovations.com. Please be sure to refer to your review so we have all the necessary context to provide the best support. You can reach us at 800-379-9773 Monday-Friday 7:00am-4:00pm PST.

Jun 2, 2018
Reviewer name: azsusieq
5 out of 5 stars
5 out of 5 stars review

Perfect Fit

I bought one for my husband first . He says it is the most comfortable chair he has had in the office ergonomically. Therefore, I bought one for myself! However, our 10 pound dog sits behind me! :) Would not change anything!

Helpful?2UDP50LK21VK15387164300
Oct 3, 2022
Reviewer name: jlynne
5 out of 5 stars
5 out of 5 stars review

Great Chair

I have had this chair for almost 6 years. I have had no issues with it at all. Just recently the right arm rest has started to crack, but it has had A LOT of use! I was glad to see it's still being sold, as I am buying 2 more today.

Helpful?2UDP50LK21VK15387164300
Mar 17, 2021
Reviewer name: jay
5 out of 5 stars
5 out of 5 stars review

Amazing Chair with high quality material

This chair is well built and has quality bonded leather. I have a bonded leather chair and needed a second chair. I found this chair on sams at 40% lower price and it is far better. I would definitely recommend this chair.

Helpful?2UDP50LK21VK15387164300