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Customer reviews for Serta Office Chair, Supports up to 250lbs. Assorted Colors for
Serta Office Chair, Supports up to 250lbs. Assorted Colors
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4.2 out of 5 stars
stars
2,804 ratings1,383 reviews
  1. 5 stars67% (1,888)
  2. 4 stars14% (381)
  3. 3 stars5% (133)
  4. 2 stars4% (107)
  5. 1 star11% (295)

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Showing 1,131-1,140 of 1,383 reviews
Mar 13, 2022
Reviewer name: Lady1013
3 out of 5 stars
3 out of 5 stars review

Love this chair

I love this chair!! So comfortable and very easy to put together. I work for about 10 to 12 hrs daily and this is perfect for my back.

Helpful?2UDP50LK21VK15387164300
reply from Serta Team

Hi there. Thank you for your review. We're sorry to learn that you're not having a 5-star experience with your Serta chair. This product is manufactured by our licensed partner True Innovations and they will be able to assist you with any questions or concerns. Please reach out to True Innovations at 800-379-9773. Thank you.

Oct 29, 2022
Reviewer name: Immi Khan
1 out of 5 stars
1 out of 5 stars review

Small and Not Comfortable

This Office Chair is much Smaller than my existing Office Chair and not Comfortable. If you are looking an office chair buy something else.

Helpful?2UDP50LK21VK15387164300
reply from Supplier Response

Thank you for your feedback. We are sorry to hear that our product did not meet your expectations. We value your comments as we are always looking to improve our products. If you require further assistance with your product, please do not hesitate to contact us at service@trueinnovations.com, or call (800) 379-9773.

Sep 12, 2024
Reviewer name: Dave
1 out of 5 stars
1 out of 5 stars review

Peeling "Leather"

Chair overall was comfortable, but the material was very poor and peeled a lot both on the arms and on the seat bottom. Would not buy agin.

Helpful?2UDP50LK21VK15387164300
reply from True Customer Service

Thank you for sharing your experience. We are sorry to hear that your chair is having problems. Please contact our customer service team at 800-379-9773 or service@trueinnovations.com so that we can determine the best replacement parts to get your chair in great condition.

Jun 7, 2024
Reviewer name: Satya
1 out of 5 stars
1 out of 5 stars review

Extreamly poor quality, Sam's club stop selling

The worst product. Almost all joints started ripping in less than 1 year. Now it is around 2 years old, ripped from everywhere including the hand rests. Sam's club should stop selling bad quality products.

Helpful?2UDP50LK21VK15387164300
reply from True Customer Service

Thank you for your feedback. We are sorry to hear that our product did not meet your expectations. We value your comments as we are always looking to improve our products. If you require further assistance with your product, please do not hesitate to contact us at service@trueinnovations.com, or call (800) 379-9773.

Sep 18, 2017
Reviewer name: Big Al
5 out of 5 stars
5 out of 5 stars review

Nice chair for the money

Assembly was easy, and the price is great compared to many others I looked at. Just finished assembly, which was quick and easy, and the finished product is comfy and supportive. Time will tell how it holds up, but so far, so good!

Helpful?2UDP50LK21VK15387164300
Aug 9, 2018
Reviewer name: JennyBee
1 out of 5 stars
1 out of 5 stars review

Worst Office Chair EVER!

I purchased this chair roughly a month ago. It is the worst chair I have every purchased. It is jerky in its movements back and forth and causes constant lower back pain. I lost the receipt so I am stuck with this awful chair.

Helpful?2UDP50LK21VK15387164300
reply from True Customer Service

Hello Jenny, we are sorry to hear that your serta office chair caused you lower back pain. We value your comments as we are always looking to improve our products and strive to avoid issues like these. If you require further assistance with any of our products, please do not hesitate to contact us at service@trueinnovations.com, or call (800) 379-9773

Apr 6, 2019
Reviewer name: Mark
1 out of 5 stars
1 out of 5 stars review

BAD CHAIR

This is the worse chair I have ever sat in. The is to far back and you can't sit up straight. This chair cuts off the circulation in my legs. I hurt for hours after sitting in this chair for more then 10 minutes.

Helpful?2UDP50LK21VK15387164300
reply from Supplier Response

Hello Mark, we are sorry to hear that our product did not meet your expectations and hate hearing the pain this is causing your legs. We would be more than happy to assist and make this right. Please do not hesitate to contact us at service@trueinnovations.com, or call (800) 379-9773.

Mar 17, 2021
Reviewer name: jay
5 out of 5 stars
5 out of 5 stars review

Amazing Chair with high quality material

This chair is well built and has quality bonded leather. I have a bonded leather chair and needed a second chair. I found this chair on sams at 40% lower price and it is far better. I would definitely recommend this chair.

Helpful?2UDP50LK21VK15387164300
Apr 30, 2020
Reviewer name: cjcj
5 out of 5 stars
5 out of 5 stars review

Had to order a 2nd one for me!!

Picked this up for my husband and it was so comfortable I had to get another one for myself. Highly recommend this chair, especially for the price that can't be beat!!

Helpful?2UDP50LK21VK15387164300
Jan 12, 2021
Reviewer name: Marilyn
4 out of 5 stars
4 out of 5 stars review

Not bad for the price

First chair was defective so I had to exchange it. Second chair was ok. Chair is pretty comfortable and decent quality. After 3 months the chair is really squeaky.

Helpful?2UDP50LK21VK15387164300