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Customer reviews for Serta Office Chair, Supports up to 250lbs. Assorted Colors for
Serta Office Chair, Supports up to 250lbs. Assorted Colors
4.2 out of 5 stars
stars
2,804 ratings1,383 reviews
  1. 5 stars67% (1,888)
  2. 4 stars14% (381)
  3. 3 stars5% (133)
  4. 2 stars4% (107)
  5. 1 star11% (295)

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Showing 1,131-1,140 of 1,383 reviews
Nov 3, 2019
VegasSmitty
5 out of 5 stars review

Verified Purchase

Reasonable price

Very comfortable.

Helpful?2UDP50LK21VK15387164300
Jun 19, 2020
dmking
5 out of 5 stars review

Verified Purchase

Great chair. Very comfy and I have no back pain.

Great Chair

Helpful?2UDP50LK21VK15387164300
Jan 7, 2022
Curlya
5 out of 5 stars review

Verified Purchase

Sturdy and easy to assemble!

Easy to assemble

Helpful?2UDP50LK21VK15387164300
May 19, 2021
AmandaMM
4 out of 5 stars review

comfortably crooked chair - had to exchange

While this chair is very comfortable for longer periods of sitting while working from home, when first assembled the seat was crooked to a point one hip was lower than the other...we had to exchange it for another which is annoying, but at least we have a comfortable chair now that isn’t slanted...

Helpful?2UDP50LK21VK15387164300
Jun 23, 2022
Joe
2 out of 5 stars review

extremely disappointed!

I purchased this chair 08/2021 for my home office. It is super comfortable. However, the past week 06/2022 the chair keeps falling. I did a ton of online research and fount out the gas piston is failing. There are some unconventional ways of fixing but the bottom line the chair is now useless. I am 6'2 and 215 so I am not overweight. There is no excuse for this.

Helpful?2UDP50LK21VK15387164300
reply from Supplier Response

Thank you for taking the time to let us know about your experience. It sounds like your product is in need of a replacement gas lift. Our team is ready to help! Please do not hesitate to contact us at service@trueinnovations.com or call (800) 379-9773. We look forward to making this right.

Aug 24, 2020
Jay
3 out of 5 stars review

it is average

I loved the look of the chairs and it is reasonably priced. I got two chairs. One had minor discoloration stain on the seat which I can live with, but the other chair's leather is tearing up on the seat and handles. I hope to get the replacement on this chair, it's been only few months. I hope manufacturer is seeing the reviews and doing what is needed.

Helpful?2UDP50LK21VK15387164300
Jan 26, 2022
Athena
5 out of 5 stars review

Loving it

I will have to say, I was apprehensive on buying this chair. I thought I'd have to pay an arm & a leg for actual comfort. I changed my mind when my friend posted on FB about how amazing this chair is, so I caved and got one too. It's been a few days of 9 working hrs and I am so happy I caved. My back is supported, my hips don't hurt and I'm in love. I'm also 38 wks pregnant, so the extra cusion support is major. I'm upset with myself for not purchasing sooner.

Helpful?2UDP50LK21VK15387164300
Mar 26, 2021
KK
2 out of 5 stars review

Cheap material, good comfort

I got this chair back in August 2020 and it is used daily because I’m on zoom for grad school and then all the study time that comes with it. I love the comfort and it’s a decently average/large sized chair. Unfortunately this chair isn’t made from quality material and the seams are already coming apart on the cushion. It’s definitely not a good long term investment, will unfortunately have to replace by the end of the year and for this price point that just doesn’t make a whole lot of sense for me.

Helpful?2UDP50LK21VK15387164300
Dec 10, 2021
Mark
1 out of 5 stars review

Chair falling apart

After only about a year the chair is totally falling apart. I contacted serta and they say there's only a year warranty on the chair. I'm looking for the receipt and hoping it's under a year. They want you to buy replacement parts at 25 plus shipping which is hardly worth it.Very disappointed on serta.

Helpful?2UDP50LK21VK15387164300
reply from Supplier Response

Hello Mark! We are sorry about your experience with the Serta Office Chair. This product is manufactured by our licensed partner True Innovations and they will be able to assist you further. Please reach out to True Innovations at 800-379-9773. Thank you.

Jun 21, 2023
Rockin0ut
3 out of 5 stars review

Not comfy

I got this chair in Dec 22 and I was needing a good chair to work from home. I am sitting at my desk for almost 8 hrs and my lower back kills me from sitting. I don't recommend for long periods of sitting. It leans back and adjusts up and down but it's just not working for me. Says weight max is 275 but being over 200 probably isn't ideal for comfort. It was a decent price of $100 when I purchased it.

Helpful?2UDP50LK21VK15387164300
reply from True Customer Service

Thank you for taking the time to share your experience and feedback on your Serta office chair. We are sorry to hear that this chair is not meeting your expectations. Please feel free to reach out to our customer service department at 800-379-9773 for assistance with your chair.