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Customer reviews for Serta Office Chair, Supports up to 250lbs. Assorted Colors for
Serta Office Chair, Supports up to 250lbs. Assorted Colors
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4.2 out of 5 stars
stars
2,804 ratings1,383 reviews
  1. 5 stars67% (1,888)
  2. 4 stars14% (381)
  3. 3 stars5% (133)
  4. 2 stars4% (107)
  5. 1 star11% (295)

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Showing 1,121-1,130 of 1,383 reviews
Mar 17, 2023
Reviewer name: JH
1 out of 5 stars
1 out of 5 stars review

Torn seat and back

Bought this with extended warranty. Rips all over the place. Unable to find contact info, so posting it here. Very disappointed indeed.

Helpful?2UDP50LK21VK15387164300
reply from True Customer Service

Please contact our customer service department at 800-379-9773. They can assist you with ordering any replacement parts you may need.

Aug 21, 2021
Reviewer name: TINA J
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Nice Leather Office Chair

The chair was easy to put together, very comfortable to sit and at a good height. Worth the price. A good deal.

Helpful?2UDP50LK21VK15387164300
Apr 3, 2022
Reviewer name: Copperreds
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Uncomfortable

Not very comfortable to sit in for eight hours . It appears to be soft and comfy but don’t be fooled .

Helpful?2UDP50LK21VK15387164300
reply from Serta Team

Hi there. Thank you for your review. We're sorry to hear of your experience. This product is manufactured by our licensed partner Living Style/True Innovations and they will be able to assist you. Please reach out to Living Style/True Innovations at 800.379.9773 or service@trueinnovations.com. Thank you!

Jul 8, 2021
Reviewer name: Pat Walker
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

exchange Chair

I want to know where to send back to exchange for a chair that tilt back, and a lever to stationary it in place please

Helpful?2UDP50LK21VK15387164300
Apr 6, 2022
Reviewer name: Brooke
5 out of 5 stars
5 out of 5 stars review

Fantastic

Easy to assemble, so comfy and has great back support. Going to finish my shift in this chair but so far fantastic

Helpful?2UDP50LK21VK15387164300
Jun 5, 2022
Reviewer name: twb
1 out of 5 stars
1 out of 5 stars review

Broken chair

My wife bought this chair for me. After 3 months a bolt holding the chair together snapped off. I can not repair or use the chair.

Helpful?2UDP50LK21VK15387164300
reply from Serta Team

Hi there! We are sorry about your experience with the Serta Office Chair. This product is manufactured by our licensed partner True Innovations and they will be able to assist you further. Please reach out to True Innovations at 800-379-9773. Thank you.

Mar 21, 2022
Reviewer name: dog8462
1 out of 5 stars
1 out of 5 stars review

Waste of time and money

The bonded leather is cracking and the padding is crushed after 2 years. I weigh 180, so anyone heavier will have a worse problem

Helpful?2UDP50LK21VK15387164300
reply from Serta Team

Hi there. Thank you for taking the time to leave a review.This product is manufactured by our licensed partner Living Style/True Innovations and they will be able to assist you. Please reach out to Living Style/True Innovations at 800.379.9773 or service@trueinnovations.com. Thank you.

Dec 28, 2021
Reviewer name: Sumit
2 out of 5 stars
2 out of 5 stars review

Hydraulic failed

Bought this chair locally in end of January 2021. The hydraulic failed on it a month ago. Not sure if this was a faulty mechanism or a quality issue.

Helpful?2UDP50LK21VK15387164300
reply from Supplier Response

Hello Sumit! We are sorry about your experience with the Serta Office Chair. This product is manufactured by our licensed partner True Innovations and they will be able to assist you further. Please reach out to True Innovations at 800-379-9773. Thank you.

Jun 16, 2022
Reviewer name: MARKOWITZ
3 out of 5 stars
3 out of 5 stars review

Loved the chair until...

The chair is very comfortable. However, I bought it just shy of 2 years ago and the arm pads are falling apart.

Helpful?2UDP50LK21VK15387164300
reply from Supplier Response

Hi there! We are sorry about your experience with the Serta Office Chair. This product is manufactured by our licensed partner True Innovations and they will be able to assist you further. Please reach out to True Innovations at 800-379-9773. Thank you.

Jul 12, 2023
Reviewer name: Jacy9876
2 out of 5 stars
2 out of 5 stars review

Cheaply Made

Had this chair 16 months and arm rests are cracking and the seams and ripping exposing threads, as well as the seat is cracking. Very poor quality.

Helpful?2UDP50LK21VK15387164300
reply from True Customer Service

Thank you for your review of this Serta office chair. Please accept our apologies that your chair is not holding up the way you expected. Please reach out to our customer service department at 800-379-9773 so that can determine which parts would be suitable to send to repair your chair.