Thank you for reaching out in regard to your Serta chair. Please contact our customer service team at 800-379-9773 so that we can assist you in repairing your chair. Our team is standing by to assist you.

Thank you for your feedback. We apologize for any inconvenience caused by the gas lift not functioning properly. Please contact our customer service department at 800-379-9773 so that we can assist you with a replacement gas lift. We value your business and hope to find a resolution as soon as possible.

Hello Luis. We are sorry about your experience with the Serta Office Chair. This product is manufactured by our licensed partner True Innovations and they will be able to assist you further. Please reach out to True Innovations at 800-379-9773. Thank you.

Hello Bon13, thank you for taking the time to write a review. This product is manufactured by our licensed partner Living Style and they will be able to assist you. Please reach out to Living Style at 800.379.9773. Thank you!

Thank you for your feedback. We are sorry to hear that our product did not meet your expectations. We value your comments as we are always looking to improve our products. If you require further assistance with your product, please do not hesitate to contact us at service@trueinnovations.com, or call (800) 379-9773.

Please contact our customer service department at 800-379-9773. They can assist you with ordering any replacement parts you may need.

Hi there. Thank you for your review. We're sorry to learn that you're not having a 5-star experience with your Serta chair. This product is manufactured by our licensed partner True Innovations and they will be able to assist you with any questions or concerns. Please reach out to True Innovations at 800-379-9773. Thank you.