Bought three of these chairs, for three sons. None of my sons weigh more than 180. two of the seat cushions are torn, with less than 7 months of use. There is a "one year limited warranty" and i called their 800 number and sent receipts /photos to the email, however my calls and attempts were ignored. Worst review I have had to write in a while DO NOT BUY

Very bad experience with this chair as well as the customer service. Bought this chair about a year ago and within eight months or so the "gas lift" started to give out, chair would automatically lower to floor, etc. One year warranty, no problem, right? WRONG. I called Sam's Club, they put me off to Serta's customer service agent (True Innovations?). They will not replace the chair but will send me a new "gas lift" to replace on my own. After about three weeks, I have to go pick up the lift as it was delivered to the wrong address. Then I have to go buy a tool to replace the lift, and once I do, I realize they sent me the wrong size lift, it doesn't fit my chair, so the chair is now useless. I try to follow up with "True Innovations" and now they will not return my emails. A total piece of junk, and the "warranty" is useless. Save your time and money and go buy something else.

I purchased this item because of the Serta name and comfort of the chair. Unfortunately, the covering of the armrest of the chair as well as the seat began to show wear within 1.5 years. The seams of the chair began to stretch. I've had the chair less than 3 years now. the covering on the armrests are cracked, and the seat of the chair has a 9" rip where the seams separated. I contacted the company, and a Serta-True Innovation Rep. did respond. She told me the covering of the chair was only guaranteed 1 year, and there was nothing they could do. One option I had was to purchase a new seat cushion (no mention of armrests) for $25 plus shipping. There are so many people with this same problem...many with photos. I am so disappointed in Serta, and I cannot recommend anyone purchase this product. I do recommend customers read the warranty before any purchase. In this case, a "one-year warranty on materials" means you'll be purchasing a new chair annually. Who does that?

I purchased this chair on June 30 and have nothing to report but regret. The first issue I noticed was that the chair would randomly unlock from the upright position. So I would be minding my business, then suddenly go flying backward. About two weeks ago, it started to squeak every time I would sit down or shift in the chair. Today, I've found that one of the seams in the seat is coming apart. In the time I've had this chair, I've only had to work from home for two weeks, and I am 80 lbs BELOW the weight limit on the chair. There is no excuse for this poor quality!

By far the most comfortable office chair we have tested. Great for aching backs. Was concerned about negative reviews about the leather peeling and did some research. All leather needs the proper cleaning products and moisturizers. Use products intended for leather. If you clean the chair using Windex, then YOU caused the chair to peel. It is not a manufacturer's defect, nor an issue with Sam's Club.

All of the assembly bolts, wheels, and hydraulic lift were missing. We had to wait for the manufacturer to send us the parts two weeks later. When the parts came in, most of the bolts were not even the correct length, but workable. The manufacturer clearly knew they sent us the wrong bolts as they sent two different Allen wrenches as well.

Very comfortable seat but it has no lumbar support which is absolutely essential ergonomically and astonishing that it is missing. The back is also very short so the average male at 5’10” would have absolutely no neck or head support. So after a while my lower back and neck were killing me. Pity because it is otherwise well put together. I had to return it.

Hello, I purchased the chair June 6, 2020; the chair started to unravel it in the seat area in September now in January the chair has split at the seat. I only weigh 140 and 5’3. The chair is cracking in front and I notice a split on the side beginning. I wish I would have read the reviews before purchasing. The chair only last for about three to four months.

Comfortable chair but it dont not recline

Love EVERYTHING about this chair!