Hi, Khalil. Thank you for sharing your experience with us. We understand how important it is for your LG Washer (WT8200CL) model to be serviced on time and to operate reliably. To help keep your washer running smoothly, one helpful step is to check that the washer is leveled properly—an unbalanced installation can cause noise, vibration, and cycle interruptions. You can find more guidance here: https://www.lg.com/us/support/help-library/lg-top-load-washer-cleaning-and-maintenance-guide--20152385368911. If you still need assistance with service scheduling or support, please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can help you directly. ^Juvy