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Customer reviews for LG 5.0 cu. ft. Top Load Washer with EasyUnload & AI Sensing for
LG 5.0 cu. ft. Top Load Washer with EasyUnload & AI Sensing
4.1 out of 5 stars
stars
71 ratings71 reviews
  1. 5 stars69% (49)
  2. 4 stars8% (6)
  3. 3 stars4% (3)
  4. 2 stars1% (1)
  5. 1 star17% (12)
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Showing 1-10 of 71 reviews
Jul 30, 2026
Reviewer name: caf49
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Love my new washer!

This is the first time we've purchased a non-agitator washing machine and I love how it works! The drum is so much bigger and actually fits my king-size comforter.

Review from lg.com/ca
Helpful?366AD0WJ9T8315259766261
reply from LG CareQ

Hi Caf49! Welcome to the wonderful world of non-agitator washing! Making the switch can feel like a big step, and we are absolutely thrilled to hear you are loving the results. That massive drum capacity is truly a game-changer, especially when it comes to tackling bulky items like king-size comforters with ease. We are so glad your WT8200CW is already making laundry day easier and more convenient. Thank you for choosing LG and for sharing your experience with us! If you ever need assistance, our support team is always happy to help through https://www.lg.com/ca_en/support/contact-us/.

Aug 2, 2026
Reviewer name: Angelina Lansing
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Always LG!

Having reviewed several washing machines, LG stands out as the top as far as I'm concerned. In fact it seems that in all the Electronic Appliances, they seem to perform the best. And are affordable!

Review from lg.com/ca
Helpful?366AD0WJ9T8315259766261
reply from LG CareQ

This completely made our day, Angelina! Hearing that the WT8200CW earned your top spot after comparing several washing machines, and that you have such confidence in the LG brand, is the ultimate compliment. We love delivering the perfect balance of outstanding performance, innovative features, and great value, so it is incredibly rewarding to know your experience reflects that. Thank you for being such an amazing advocate and for choosing LG! We hope your new washer continues to exceed your expectations for many years to come. If you ever need assistance, our support team is always happy to help through https://www.lg.com/ca_en/support/contact-us/.

Jan 25, 2026
Reviewer name: VikJ
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Big upgrade

We had a much smaller, top-load washer with an agitator before this purchase. The agitator eventually broke (uncoupled from the shaft) and became a useless space-taker in the tub. Plus we couldn't wash our queen or king size comforters, had to take those to the laundromat. This LG washer is a major upgrade. Tub has ample space thanks to not having an agitator, but I haven't noticed any downgrade in the quality of the wash. We're about a month into ownership and we're only doing loads every 2 weeks now compared to maybe once a week with our previous washing machine. Loads come out looking great and mix around really well when you load the tub well (leave a hole in the middle). Even with big linens. Washer is super quiet and it's great we can see the wash while it's happening. We're very happy so far!

Review from lg.com/ca
Helpful?366AD0WJ9T8315259766261
reply from LG CareQ

Thank you for sharing your experience! We’re thrilled to hear that your new LG washer is a major upgrade and that it’s making laundry easier, quieter, and more efficient—even with large comforters and linens. Your feedback is greatly appreciated. Should you ever need assistance or have questions about your washer, please don’t hesitate to contact LG Customer Support at 1-888-542-2623, Monday–Sunday, 8 a.m. to 9 p.m. ET.

Mar 16, 2026
Reviewer name: Joseph Au
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

LG Washer with AI

A solid washer, clean clothes very well. Quite operation. Wish it has a spin only cycle for hand washed items. Highly recomment this product.

Review from lg.com/ca
Helpful?366AD0WJ9T8315259766261
reply from LG CareQ

We’re happy to hear you’re enjoying your LG WT8200CW washer and that it’s keeping your clothes clean and running quietly. Just a tip: if you’d like to wash hand-washed items, the washer does offer a Spin Only cycle—simply press and hold the Spin button for 3 seconds to activate it. We hope this makes your laundry even easier! For any questions or support, our LG CareQ Team is always happy to help: 1-888-542-2623 | https://www.lg.com/ca_en/support/contact-us/

Apr 13, 2026
Reviewer name: Teresa
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Washer

Enjoying the mach8ne so far. Very quite. Lots of options

Review from lg.com/ca
Helpful?366AD0WJ9T8315259766261
reply from LG CareQ

Hi there, thank you for sharing your feedback! We're so glad to hear you're enjoying your WT8200CW—especially its quiet performance and variety of features. If you ever have any questions or need assistance, our LG CareQ team is happy to help at 1-888-542-2623. You can also contact us via live chat or email through our support site: https://www.lg.com/ca_en/support/contact-us/

Jan 2, 2026
Reviewer name: Edie Redknap
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Awesome washer

Love the large capacity washer - lots of room to do the bedding. I can do one load where as before I had to make 2 loads. Very quite.

Review from lg.com/ca
Helpful?366AD0WJ9T8315259766261
reply from LG CareQ

Thank you for your great feedback! We’re thrilled to hear you’re enjoying the large capacity and quiet operation of your LG WT8200CW. Happy washing!

Mar 9, 2026
Reviewer name: Canadian Senior
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Senior user

Buttons are a little hard to push. No delicate cycle. Otherwise a great washer

Review from lg.com/ca
Helpful?366AD0WJ9T8315259766261
reply from LG CareQ

Thank you for sharing your feedback about your LG WT8200CL washer. We’re glad to hear that overall it’s working well for you! We appreciate your comments regarding the buttons and the absence of a delicate cycle—feedback like yours helps us improve future products. If you ever need guidance on cycles, settings, or usage tips, our LG CareQ Team is happy to assist: 1-888-542-2623 | https://www.lg.com/ca_en/support/contact-us/

Sep 13, 2026
Reviewer name: Elizabeth
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

LG Top loading washer

I have used my new washer several times and the quality of the wash is good. My biggest disappointment is the necessity and difficulty of having to download a delicate cycle. I still have been unable to do this successfully after several attemps. Do people really have more waterproof items than delicate such that the former has its own cycle on the dash but the later does not. I doesn't seem like one should have to download an app and connect ones washer to wi-fi in order to get one's delicate clothing washed.

Review from lg.com/ca
Helpful?366AD0WJ9T8315259766261
reply from LG CareQ

Hi Elizabeth, we are truly sorry to hear about your frustration with the cycle layout on your new LG WT8200CW washer, and we completely understand how inconvenient it feels to use an app just to wash your delicate garments. We appreciate your thoughtful feedback about having the Waterproof cycle readily available while Delicates requires downloading, and we will be sure to share this feedback with our product teams. To make things easier without using the app, you can create a manual delicate cycle directly from the control panel by selecting Normal and adjusting the settings to Cold Water, Low Spin, and Light Soil. If you would still like to use the Downloaded Cycle slot, Delicates may be preloaded as the default cycle, allowing you to select it directly without configuring Wi-Fi. If you continue to have trouble or would like assistance with your washer’s cycle options, our LG CareQ Team is available through https://www.lg.com/ca_en/support/contact-us/ with reference no. CNN260916605371 and will be happy to help.

Aug 14, 2026
Reviewer name: Laurie
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Cold water not working.

Cold water not coming into machine. All my connections have been checked 3 times. 23 days old this machine. Repair man coming Monday. If this does not work correctly LG you are replacing the machine.

Review from lg.com/ca
Helpful?366AD0WJ9T8315259766261
reply from LG CareQ

Hi Laurie, we are sorry to hear about the cold-water issue with your WT8200CW, especially with the washer being only 23 days old. We understand how frustrating it must be to have your connections checked multiple times and still experience the same problem. We hope the upcoming service visit identifies the cause and gets your washer working properly as quickly as possible. We appreciate your patience and the opportunity to address your concerns. If you need further assistance, please reach out to our support team through https://www.lg.com/ca_en/support/contact-us/ and reference CNN260811010496 so we can further assist you.

Feb 3, 2026
Reviewer name: Frustrated Linda
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

MY EXPERIENCE HAS BEEN AWFUL AND VERY FRUSTRATING

Following is the text I sent to a contact number I found on your website which said I would receive an instant response. Have net had a response in over 24 hours but this will answer as my experience which has been awful. Hi. I bought an LG washer model WT8200CW on Nov 23 2025 in Ottawa Ontario. The washer squeaks with each revolution of the tub whenever it starts spinning and the washer has done this since I bought it. Even though I place each piece of laundry very accurately as directed in the manual I received, the various pieces end up individually bunched up during the washing, rinsing and spinning cycles so that the drum is unbalanced and seems to rotate a bit off center even after I adjust the load back to a balanced state. It is very frustrating to have to check the washer operation every few minutes to find it unbalanced to the point I need to rebalance the items in the tub again and again so it can spin without wobbling intensely. I don't think this is a healthy way for a brand new washer to behave. Is it? Is this an indication of something not being aligned properly? Is this squeaking and wobbling normal? If not, how do I get this brand new machine replaced or fixed so it operates the way it is supposed to?

Review from lg.com/ca
Helpful?366AD0WJ9T8315259766261
reply from LG CareQ

We’re truly sorry to hear about your experience and understand how frustrating this must be, especially with a brand-new washer. What you’ve described—persistent squeaking, repeated load imbalance, and excessive wobbling—is certainly not the experience we want for our customers. These symptoms are not expected under normal operation, and we appreciate you providing such detailed information. We recommend contacting LG Customer Support at 1-888-542-2623, Monday–Sunday, 8 a.m. to 9 p.m. ET, so our team can review your case and arrange proper service or discuss available options. Please have your bill of sale handy when you call. We apologize for the delayed response you experienced and appreciate your patience while we work to help resolve this matter.