Customer reviews for LG 5.0 cu. ft. Top Load Washer with EasyUnload & AI Sensing forMember photos
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Verified Purchase
Always LG!
Having reviewed several washing machines, LG stands out as the top as far as I'm concerned. In fact it seems that in all the Electronic Appliances, they seem to perform the best. And are affordable!
This completely made our day, Angelina! Hearing that the WT8200CW earned your top spot after comparing several washing machines, and that you have such confidence in the LG brand, is the ultimate compliment. We love delivering the perfect balance of outstanding performance, innovative features, and great value, so it is incredibly rewarding to know your experience reflects that. Thank you for being such an amazing advocate and for choosing LG! We hope your new washer continues to exceed your expectations for many years to come. If you ever need assistance, our support team is always happy to help through https://www.lg.com/ca_en/support/contact-us/.
Verified Purchase
Love my new washer!
This is the first time we've purchased a non-agitator washing machine and I love how it works! The drum is so much bigger and actually fits my king-size comforter.
Hi Caf49! Welcome to the wonderful world of non-agitator washing! Making the switch can feel like a big step, and we are absolutely thrilled to hear you are loving the results. That massive drum capacity is truly a game-changer, especially when it comes to tackling bulky items like king-size comforters with ease. We are so glad your WT8200CW is already making laundry day easier and more convenient. Thank you for choosing LG and for sharing your experience with us! If you ever need assistance, our support team is always happy to help through https://www.lg.com/ca_en/support/contact-us/.
Verified Purchase
Big upgrade
We had a much smaller, top-load washer with an agitator before this purchase. The agitator eventually broke (uncoupled from the shaft) and became a useless space-taker in the tub. Plus we couldn't wash our queen or king size comforters, had to take those to the laundromat. This LG washer is a major upgrade. Tub has ample space thanks to not having an agitator, but I haven't noticed any downgrade in the quality of the wash. We're about a month into ownership and we're only doing loads every 2 weeks now compared to maybe once a week with our previous washing machine. Loads come out looking great and mix around really well when you load the tub well (leave a hole in the middle). Even with big linens. Washer is super quiet and it's great we can see the wash while it's happening. We're very happy so far!
Thank you for sharing your experience! We’re thrilled to hear that your new LG washer is a major upgrade and that it’s making laundry easier, quieter, and more efficient—even with large comforters and linens. Your feedback is greatly appreciated. Should you ever need assistance or have questions about your washer, please don’t hesitate to contact LG Customer Support at 1-888-542-2623, Monday–Sunday, 8 a.m. to 9 p.m. ET.
LG top load washer and white stuff on black items.
I replaced our 10 year old LG top load washer with this LG top load washer because my old washer was putting white residue (light white spots) on my black clothes and I tried everything to stop that but couldn't so bought a new LG. It is doing the same thing but not all the time. I use very little liquid HE detergent. I will try another detergent. I also do the Tub Clean once a month. Other than that I really like LG.
Hello there! We are thrilled to hear that you are loving your new top-load washer and enjoying its overall performance, though we completely understand how an occasional appearance of residue on darker items can keep you on your toes! We will definitely share your feedback regarding detergent usage and wash results with our product team. If you ever need any assistance in the future, please feel free to reach out to us at @LGUSSupport. #LifesGood ❤️ —Rich
Verified Purchase
LG Top loading washer
I have used my new washer several times and the quality of the wash is good. My biggest disappointment is the necessity and difficulty of having to download a delicate cycle. I still have been unable to do this successfully after several attemps. Do people really have more waterproof items than delicate such that the former has its own cycle on the dash but the later does not. I doesn't seem like one should have to download an app and connect ones washer to wi-fi in order to get one's delicate clothing washed.
Hi Elizabeth, we are truly sorry to hear about your frustration with the cycle layout on your new LG WT8200CW washer, and we completely understand how inconvenient it feels to use an app just to wash your delicate garments. We appreciate your thoughtful feedback about having the Waterproof cycle readily available while Delicates requires downloading, and we will be sure to share this feedback with our product teams. To make things easier without using the app, you can create a manual delicate cycle directly from the control panel by selecting Normal and adjusting the settings to Cold Water, Low Spin, and Light Soil. If you would still like to use the Downloaded Cycle slot, Delicates may be preloaded as the default cycle, allowing you to select it directly without configuring Wi-Fi. If you continue to have trouble or would like assistance with your washer’s cycle options, our LG CareQ Team is available through https://www.lg.com/ca_en/support/contact-us/ with reference no. CNN260916605371 and will be happy to help.
Seems limited vs past model
I bought this washer cause liked my 14 year old LG WT5680HWA. This is supposed to be same capacity. Yet it feels/looks smaller. And i definitely know the opening to the inner tub is smaller. Also supposed to be stainless steel…yet part of it looks plastic. Another reason I like it less…there are way more limitations on the cycles…so if you want a 2nd rinse or extra water…it only allows it on certain wash cycles. Also, the touch screen….sometimes I have to press it hard for it to recognize I'm pressing it. There's no real button to press, just a flat surface and just doesn't seem as sensitive to touch as it should be. Hope it doesn't come to be a real problem. Cause if I report not working properly, it will most likely work if a technician is here.
Hello. Thank you for sharing your review regarding your LG WT8200CW Top Load Washer. We appreciate you taking the time to share your feedback comparing it with your previous washer. Cycle options and special functions like extra rinses or water adjustments can vary depending on the specific cycle selected to optimize wash performance and energy efficiency. You can learn more about how to best utilize these settings by visiting https://www.lg.com/us/support/help-library/top-load-washer-thinq-features-and-settings--20152467499719?srsltid=AU7gw4W-_ekElB0f1dSCf9YXkOG1w13o6Bk3U28UIarRM45OjEBZM3_o For the touch control panel, ensuring your fingers are clean and dry when pressing firmly on the center of the touch pads helps ensure proper responsiveness. We want to ensure you have a seamless experience with your washer and are here to support you. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can best assist with your unit. ^James
Unusual noise and difficult to use functions.
Washer makes abnormal loud clanking noise during wash cycle/agitation. No unusual noise during spin. Complicated cycle selection with need to download cycles and do not understand AI features. Would prefer simpler and more basic functions.
Hi there, thank you for taking the time to share your review with us. We understand how concerning an abnormal clanking noise during agitation can be, as well as the desire for a simple, straightforward operation on your 5.0 cu. ft. Mega Capacity Smart Top Load Washer with Impeller, EasyUnload™ & AI Sensing WT8200CW. Here are a few troubleshooting steps and tips to address the sound and simplify cycle selection: ⦁ Inspect Load Balance & Loose Items: Ensure clothes are distributed evenly around the impeller, and check pockets for zipper pulls, coins, or metallic items that may strike the wash tub during agitation. ⦁ Verify Unit Leveling: Confirm that all four leveling feet are resting firmly on the floor and locked in place to prevent frame shifting or clanking during movement. ⦁ Use Basic Preset Cycles: For simple daily operation without app customization, turn the dial directly to Normal, Heavy Duty, or Quick Wash, and press Start—the built-in sensors will automatically handle time and water levels. ⦁ Washer Noise Troubleshooting Guide: Explore step-by-step guides and audio examples on our LG Washer Noise Troubleshooting Page. https://www.lg.com/us/support/help-library/lg-washer-troubleshooting-noises-during-the-cycle--20150712819062 If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. —Rich
Do Not Buy This Washer .Worse than Horrible!
This is, without exaggeration, the worst washing machine I have ever owned—and that includes wringer washers, front-loaders, and a tiny stacking unit that barely qualified as an appliance. If you're in the market for a washer with cavernous capacity—one that could comfortably launder a half-ton pickup and a camper—congratulations, you've found it. The 1 star is for the capacity. If, however, your goal is clean clothes, run. Run fast. Hug literally any other washer in the store for comfort. Thinking it might be user error, I tried six different detergents, plus various additives and whiteners (bleach is next, mostly out of spite). The machine burbles and bubbles enthusiastically but apparently draws the line at dissolving powdered oxy. Instead, it thoughtfully redistributes it onto your now tangled and twisted clothes in crusty little clumps at the end of the cycle. The “cleaning power” is truly awe-inspiring—our whites have gone from sparkling to a stylish shade of funeral grey, and our colors are now best described as “existentially tired.” Your laundry would emerge cleaner and brighter if you hauled it to a creek and beat it on the rocks. The manual claims this washer cleans by rubbing clothes together. That's adorable. What it actually does is bounce them gently in a few bubbles like it's afraid of offending them. I can achieve better results dipping clothes up and down in my kitchen sink. The preset cycles are etched in stone—technically adjustable, but never in a way that results in cleanliness. It's also noisy. Constantly. Loud enough that you'll wonder if it's protesting its own existence. After just six weeks, I am seriously considering gifting this machine to some unsuspecting soul and replacing it with… literally anything else. Do. Not. Buy. This. Washer. Unless, of course, you're tired of taking your truck to the car wash. And, yes, I have followed every instruction to the letter.
Thank you for sharing your experience, and we sincerely apologize for the frustration your new WT8200CW has caused. While we’re glad you appreciate the 5.0 cu. ft. capacity, we want your clothes to be just as impressive as the load size. The 'crusty clumps' you mentioned often occur when powdered additives don't fully dissolve in the lower water levels of a high-efficiency (HE) machine. We recommend placing any powders at the bottom of the drum before adding clothes to ensure they hit the water first. For deep cleaning power, try the Heavy Duty cycle with the Deep Fill option to increase wash action and water volume. We would like to investigate the noise and cleaning performance further with you. Please reach out to us at 1-888-542-2623.
Verified Purchase
Cold water not working.
Cold water not coming into machine. All my connections have been checked 3 times. 23 days old this machine. Repair man coming Monday. If this does not work correctly LG you are replacing the machine.
Hi Laurie, we are sorry to hear about the cold-water issue with your WT8200CW, especially with the washer being only 23 days old. We understand how frustrating it must be to have your connections checked multiple times and still experience the same problem. We hope the upcoming service visit identifies the cause and gets your washer working properly as quickly as possible. We appreciate your patience and the opportunity to address your concerns. If you need further assistance, please reach out to our support team through https://www.lg.com/ca_en/support/contact-us/ and reference CNN260811010496 so we can further assist you.
Verified Purchase
MY EXPERIENCE HAS BEEN AWFUL AND VERY FRUSTRATING
Following is the text I sent to a contact number I found on your website which said I would receive an instant response. Have net had a response in over 24 hours but this will answer as my experience which has been awful. Hi. I bought an LG washer model WT8200CW on Nov 23 2025 in Ottawa Ontario. The washer squeaks with each revolution of the tub whenever it starts spinning and the washer has done this since I bought it. Even though I place each piece of laundry very accurately as directed in the manual I received, the various pieces end up individually bunched up during the washing, rinsing and spinning cycles so that the drum is unbalanced and seems to rotate a bit off center even after I adjust the load back to a balanced state. It is very frustrating to have to check the washer operation every few minutes to find it unbalanced to the point I need to rebalance the items in the tub again and again so it can spin without wobbling intensely. I don't think this is a healthy way for a brand new washer to behave. Is it? Is this an indication of something not being aligned properly? Is this squeaking and wobbling normal? If not, how do I get this brand new machine replaced or fixed so it operates the way it is supposed to?
We’re truly sorry to hear about your experience and understand how frustrating this must be, especially with a brand-new washer. What you’ve described—persistent squeaking, repeated load imbalance, and excessive wobbling—is certainly not the experience we want for our customers. These symptoms are not expected under normal operation, and we appreciate you providing such detailed information. We recommend contacting LG Customer Support at 1-888-542-2623, Monday–Sunday, 8 a.m. to 9 p.m. ET, so our team can review your case and arrange proper service or discuss available options. Please have your bill of sale handy when you call. We apologize for the delayed response you experienced and appreciate your patience while we work to help resolve this matter.