Customer reviews for LG 5.0 cu. ft. Top Load Washer with EasyUnload & AI Sensing forLG code did NOT work
(This review was collected as part of a promotion.) Horrible deal. I can’t fault the product because I never got to buy it!! So disappointing! LG would not accept the code. I followed up with support more than 5 times. Tkt# 1426229. They then said it was fixed but I was never able to buy the item. I hope this doesn’t impact my experience with influenster because I WANTED THIS WASHING MACHINE!
We’re really sorry to hear about this experience and understand how frustrating it must have been, especially after multiple follow-ups. We appreciate you sharing the ticket number (1426229), and we regret that the issue was not fully resolved in time for you to complete the purchase. This is not the experience we want for our customers. We recommend reaching out to our support team again at 1-888-542-2623 (Monday–Sunday, 8 a.m. to 9 p.m. ET) so the case can be reviewed further and next steps discussed. Thank you for your patience and for bringing this to our attention.
Horrible washer
This washer sucks, it’s not going to clean your clothes well and when you call they’re gonna ask you if you have a picture of how the clothes still smell bad when they come out even though you watch a whole cycle of the clothes on top not being agitated. The impeller sucks it doesn’t pull the clothes under if you really want the washer go with the agitator because you’re stuck with it after 14 days.
Hi. Thank you for sharing your experience with your LG Washer. It’s clear you’ve been putting the unit through real‑world use, and your feedback on cleaning performance, agitation, and the impeller design is truly valuable. LG washers operate differently depending on the model, and proper load distribution, cycle selection, and water‑level sensing can all affect how the clothes move during the wash. You can review helpful usage guides and troubleshooting information here: https://www.lg.com/us/support/help-library/lg-top-load-washer-cycles-and-options--1436976925348DRC & https://www.lg.com/us/support/help-library/lg-washer-clothing-not-clean-properly--1337626293790To allow us to properly investigate the details of your specific product model and to see how we can assist with your cleaning performance issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to the link above for additional tips related to wash performance and loading. ^James
Washer is ok
You have to use your phone to run a small load. When I set up the small load on my phone and hit “send to washer”, the water temperature changes. And the washer shakes badly during the spin cycle.
Hello, Nancy. Thank you for sharing your experience regarding your LG WT8200CW Washer. We aim to design highly efficient laundry innovations that offer seamless smart connectivity and smooth operation, and we want to help ensure your cycles run exactly as you expect. When your washing machine experiences movement during operation, we recommend verifying that all four leveling feet are placed flat against a solid floor surface and ensuring that each cycle load is balanced evenly inside the drum. For situations regarding temperature changes or stability, checking that your hot and cold water supply valves are completely open can ensure correct intake blending. You can find detailed instructions to help optimize your appliance performance by visiting our official troubleshooting guides at https://www.lg.com/us/support/help-library/lg-washer-troubleshooting-vibration-issues--1366656981583 and https://www.lg.com/us/support/help-library/lg-washer-how-do-i-fix-water-temperature-issues--20150721004117 for further assistance. If you require further support managing your cycle configurations or smart settings, please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can investigate your details and provide direct assistance. ^James
Excellent product
Excellent product cleans fantastic from clothes to bulky bedding to towels this is my second LG washer the first one lasted 12 years. LG washers are made to last
Hello, Abby! We’re delighted to hear how well your LG Washer is performing for everything from everyday clothes to bulky bedding and towels. It’s wonderful knowing your previous LG washer served you for 12 years and that your new one is already living up to the same dependable standard. LG washers are truly built with long‑lasting performance in mind! For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Plenty oof cycles
I am very happy with this machine, my cloths come out nice an clean without the detergent residue like my old machine would leave on my cloths. It has many different setting and cycles to choose from. The machine is very quiet.
Hello, Jossie! it sounds like your LG washer is treating you very well. Fresh, clean clothes without residue and a quiet wash cycle is exactly the kind of experience we love hearing about. Glad those cycle options are giving you the flexibility you need. If you ever need anything in the future, feel free to reach out to @LGUSSupport. ^James
Love this washer
[This review was collected as part of a promotion.] Wooohoooooo ... the Ferrari of washing machines is here! The LG 5.0 cu. ft. Mega Capacity Smart Top Load Washer with EasyUnload™ & AI Sensing WASHER!! Ooohhhh my first thoughts... she is a beauty!! Madly in love at first looks alone! More to follow #InsidersLGApplianceRefresh
Hi, Johanna. Thank you for the energetic and enthusiastic review! We’re thrilled to hear that your first impression of the LG 5.0 cu. ft. Mega Capacity Smart Top Load Washer has been such a positive one. It’s always exciting to see our appliances make a bold entrance and deliver both style and innovation. We can’t wait to hear more about your experience! ^James.
Do Not Buy This Washer .Worse than Horrible!
This is, without exaggeration, the worst washing machine I have ever owned—and that includes wringer washers, front-loaders, and a tiny stacking unit that barely qualified as an appliance. If you’re in the market for a washer with cavernous capacity—one that could comfortably launder a half-ton pickup and a camper—congratulations, you’ve found it. The 1 star is for the capacity. If, however, your goal is clean clothes, run. Run fast. Hug literally any other washer in the store for comfort. Thinking it might be user error, I tried six different detergents, plus various additives and whiteners (bleach is next, mostly out of spite). The machine burbles and bubbles enthusiastically but apparently draws the line at dissolving powdered oxy. Instead, it thoughtfully redistributes it onto your now tangled and twisted clothes in crusty little clumps at the end of the cycle. The “cleaning power” is truly awe-inspiring—our whites have gone from sparkling to a stylish shade of funeral grey, and our colors are now best described as “existentially tired.” Your laundry would emerge cleaner and brighter if you hauled it to a creek and beat it on the rocks. The manual claims this washer cleans by rubbing clothes together. That’s adorable. What it actually does is bounce them gently in a few bubbles like it’s afraid of offending them. I can achieve better results dipping clothes up and down in my kitchen sink. The preset cycles are etched in stone—technically adjustable, but never in a way that results in cleanliness. It’s also noisy. Constantly. Loud enough that you’ll wonder if it’s protesting its own existence. After just six weeks, I am seriously considering gifting this machine to some unsuspecting soul and replacing it with… literally anything else. Do. Not. Buy. This. Washer. Unless, of course, you’re tired of taking your truck to the car wash. And, yes, I have followed every instruction to the letter.
Thank you for sharing your experience, and we sincerely apologize for the frustration your new WT8200CW has caused. While we’re glad you appreciate the 5.0 cu. ft. capacity, we want your clothes to be just as impressive as the load size. The 'crusty clumps' you mentioned often occur when powdered additives don't fully dissolve in the lower water levels of a high-efficiency (HE) machine. We recommend placing any powders at the bottom of the drum before adding clothes to ensure they hit the water first. For deep cleaning power, try the Heavy Duty cycle with the Deep Fill option to increase wash action and water volume. We would like to investigate the noise and cleaning performance further with you. Please reach out to us at 1-888-542-2623.
Washing Machine Review
[This review was collected as part of a promotion.] The capacity is awesome! Before getting this washer, a weekend trip to the laundromat had to be made to wash our bedding. Now we can do it on our time, whenever we want! The spin cycle seems to work very well too. I feel like the loads come out of the washer more dry than our last washer. Thus, the dryer time is shorter too!
Hello. We love this review — thank you for sharing! It’s great to hear how the washer’s capacity is saving you those weekend laundromat trips and giving you the freedom to wash bedding at home whenever you like. We’re glad the spin cycle is making loads come out drier, cutting down dryer time and making laundry day even more efficient. For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Love my new washer
[This review was collected as part of a promotion.] I am in absolute love with my new LG washer. The high capacity drum makes washing large items so much easier than before. The smart sensors are amazing and I'm actually a big fan of the countdown timer. I like how it gives me reminders to run a clean cycle for the tub to keep the performance high. Also, a small victory with this machine is the dispenser for powder detergents. It doesn't seem too common on most machines and I really appreciate this because I don't like dumping the powder directly on top of my clothes. All in all, I give this washer an A+. Absolutely no complaints
Hi there! Thank you for sharing your wonderful review of the LG WT8200CL Smart Top Load Washer. We’re thrilled to hear the high‑capacity drum, smart sensors, and countdown timer have made laundry so much easier, and that the powder detergent dispenser has been such a helpful feature for you. It’s great to know the reminders for tub cleaning are keeping performance high and that you’re completely satisfied. For any support, feel free to DM us at @LGUSSupport. #LifesGood ❤️ LG Digital Care Team ^Rich
Great features and a ton of different wash cycles!
(This review was collected as part of a promotion.) Love this washer. We previously had a GE older agitator that was failing us. Upgraded to the 8200CW and are loving it so far! Our clothes are coming much cleaner now, and they actually smell good! Delivery from Lg was extremely smooth, and communication was good. The 8200CW has a ton of space, and we can wash ALL our bedding at once. Duvet, sheets, and pillow cases, plus they all spin nearly dry! The downloadable wash cycles on the ThinQ app is pretty cool, but I use that feature more than my wife does who is not very techy. I also love the soft close lid and the touch screen style buttons are pretty responsive. The unit is very quiet and you barely notice it is running. Some things that I am not a big fan of is the tinted glass on the lid, and the grey plastic drum. At our old house we had a 7200cw and I felt like the fit and finish on that older gen was a little better. Overall we’re very happy with it and three weeks in of using it steady, we have had zero issues.
Thank you for the wonderful and detailed feedback on your LG WT8200CW Washer! We are delighted to hear you are loving the upgrade and that your clothes are coming out cleaner and smelling great. We are especially glad that you're enjoying the huge capacity for bedding, the ThinQ app features, the quiet operation, and the smooth delivery process. We also appreciate your honest input regarding the tinted glass and grey plastic drum appearance compared to the older model. We use feedback like yours to help improve future designs. Overall, we're thrilled you're very happy with your purchase!