Thank you for taking the time to leave a review.<br /><br />As the manufacturer of the Member&#39;s Mark 4-Burner Gas Griddle, we are unable to advise on Sam&#39;s Club&#39;s refund process. However, if you are within one year of the purchase date, we would be happy to provide any replacement parts covered under the manufacturer&#39;s warranty.<br /><br />To process a warranty claim, we simply require proof of purchase and the griddle&#39;s serial number.<br /><br />For assistance, please contact our Customer Care team by phone at 1-833-454-0864 or by email at support&#64;proseriesbbq.com. Our agents are standing by ready to assist.

Thank you for your review. We&#39;re sorry to hear you&#39;re not 100% satisfied with your Member&#39;s Mark 4 Burner Gas Griddle!<br /><br />**Non-Adjustable Griddle Top**<br />The griddle top is intentionally fixed. It comes pre-leveled and is secured to the cart with heavy-duty screws to keep it stable during use and storage, prevent warping, and eliminate the need for any leveling adjustments.<br /><br />**Restoring a Rusty Griddle Top**<br />Rust indicates the protective seasoning layer needs attention, but the surface is fully restorable:<br />DIRECTIONS:<br />1. Dampen the surface with water.<br />2. Using protective gloves and steel wool, scrub the affected areas until rust is removed.<br />3. Rinse thoroughly, taking care not to overflow the grease catch.<br />4. Dry completely with a clean cloth, removing any debris.<br />5. Re-season the griddle top before your next cook.<br /><br />For step-by-step seasoning instructions, please refer to our quick-start video: https://www.youtube.com/watch?v&#61;VhR7cx1Rx5E&amp;list&#61;PLt_pmryXkYnFvil6ed5mqpeArVDgnkNdP&amp;index&#61;8<br /><br />**Important:** Seasoning is an ongoing process — apply a fresh layer before and after every cook. Regular seasoning improves cooking performance, creates a non-stick surface, and protects against moisture damage.<br /><br />For further assistance including obtaining a replacement igniter, please contact us at 1-833-454-0864 or support&#64;proseriesbbq.com. Hope this helps!

Thank you for taking the time to share your feedback. We&#39;re sorry to hear you&#39;ve experienced an issue with the lid!<br /><br />The foldable side shelves, which also function as the lid during storage, are protected with a durable powder-coated finish designed to help prevent rust. In most cases, rust develops only if the protective coating has been scratched or damaged.<br /><br />We&#39;d be happy to help. Please contact our Customer Care team at 1-833-454-0864 or support&#64;proseriesbbq.com for replacement parts or warranty assistance. Warranty details can also be found in your user manual or in the PDF under the Specifications section above.<br /><br />To help keep your barbecue looking its best, we recommend cleaning painted and porcelain-coated surfaces with warm, soapy water, rinsing thoroughly, and drying with a soft microfiber cloth. Avoid using chemical cleaners on painted surfaces, as they can damage the protective finish. If your barbecue is regularly exposed to salt air, pool chemicals, or acid rain, more frequent cleaning can help prevent surface rust.<br /><br />We appreciate your feedback and look forward to helping resolve this for you.

Thank you for taking time to leave a review. We&#39;re sorry to hear that you received an incorrect part! <br />For a replacement griddle top, please reach out to customer care by phone: 1-833-454-0864 9am to 8pm Monday to Friday (EST) outside of business hours, please feel free to reach out by email at: support&#64;proseriesbbq.com. Please have your serial number and purchase receipt handy to provide to the agent. We would be happy to send any required parts right to your home. Hope this helps!

Thank you for taking time to leave a review. Thank you for choosing Member&#39;s Mark, happy griddle season!

Thank you for taking time to leave a review. Thank you for choosing Member&#39;s Mark!

Thank you for taking time to leave a review. Your feedback regarding the grease drain hole size has been noted. Thank you for choosing Member&#39;s Mark!