Thank you for taking time to leave a review. Tips for cleaning your griddle: <br /><br />Cleaning the Griddle Top:<br />• At the end of every cook, and before storing your griddle, cool griddle below 300F (148.8C). Scrape any food debris using a spatula or griddle Scraper.<br />• Wipe griddle surface with paper towel.<br />• For hard-to-remove grease, you can use a tbsp of water and your scraper to loosen debris and scrape into grease trap.<br />• Apply a thin coat of cooking oil to maintain seasoning and protect the griddle top.<br /><br />Seasoning your griddle top improves the cooking performance, creates a non-stick surface for cooking, prevents damage and deterioration due to moisture and humidity, and extends the life of your griddle.<br /><br />1. Clean the griddle top with a damp cloth to remove any dust/dirt.<br />2. Apply oil to the griddle top, sides and corners. Use a paper towel to coat surface thoroughly.<br />3. Light the griddle and set control knobs to the “MAX” setting.<br />4. Heat the oil to its smoke point. You will notice the griddle top changing color.<br />5. When the oil stops smoking, repeat steps 2 to 4, about 5 times, until the griddle surface becomes dark. (Do not cool Griddle between seasoning steps.)<br /><br />Oils to Use for Seasoning:<br />• Vegetable oil<br />• Vegetable shortening<br />• Canola oil<br />• Flax oil<br />• Olive oil - Not ideal. Burns off at lower temperatures than the other options above.<br />DO NOT USE SOAP on the griddle surface, this will destroy the seasoning.<br /><br />NOTE:<br />With continued use of your griddle, the seasoning bond will get better and better. Applying a coating of oil at the start and finish of each cook, will help to maintain seasoning. Hope this helps!

Thank you for taking time to leave a review. We&#39;re sorry to hear that assembly did not go smoothly! <br /><br />Please Note: There is an interactive 3D app called BILT that is free to download for both iPhone and Android users. Many customers find it helpful during assembly, as you can pause, rewind, zoom in, rotate and click on parts. <br /><br />Additionally, Sam&#39;s Club offers grill assembly through their clubs. For your convenience I have attached a link below that will take you to the assembly section of their website. Please have your Sam&#39;s Club membership number handy: https://orders.handy.com/partners/sams_club?service_sku&#61;sams_club_grill_smoker_assembly <br /><br />For more information or assistance, please reach out to Member&#39;s Mark Help Center toll free at: (888) 301-0332. Hope this helps!

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Thank you for taking the time to leave a review.For wiring behind the control panel to melt, there must have been a fire occurring outside of the firebox. This is typically caused by one of the following issues:1. Burner blockage (flashback fire): A blockage—often from insects building nests, especially in spring or fall—can force the flame back toward the manifold/control panel. Signs include melted control knobs or fire between the firebox and control panel.2. Improper burner installation: If the burner is not correctly connected to the gas valve, the flame may burn around the burner and into the area between the firebox and control panel.For more information, please refer to page 14 of your user manual. For replacement parts or further assistance, please contact customer care by phone or email at: 1-833-454-0864 or support@proseriesbbq.com we are here to help any way we can!

Thank you for taking time to leave a review. We&#39;re sorry to hear about your issue with your griddle top. For replacement parts please reach out to customer care by phone or email at: 1-833-454-0864 or support&#64;proseriesbbq.com. We would be happy to send any required parts right to your home. Hope this helps!

Thank you for taking time to leave a review. Your feedback regarding the labelling of parts has been noted. Thank you for choosing Member&#39;s Mark!

Thank you for taking time to leave a review with your favourite feature! Thank you for choosing Member&#39;s Mark!