Thank you for taking time to leave a review. We are sorry to hear that the assembly did not go smoothly. Please Note: There is a 3D interactive app called BILT that is free to download for both Android and iPhone users. Many customers find it helpful during assembly. <br /><br />Alternatively, Sam&#39;s Club offers grill assembly through their clubs. For your convenience I have attached a link below that will take you to the assembly section of their website: https://orders.handy.com/partners/sams_club?service_sku&#61;sams_club_grill_smoker_assembly <br /><br />For additional questions, please reach out to customer care by phone or email at: support&#64;proseriesbbq.com or by phone at 1-833-454-0864. We know once assembly is completed you will love your new griddle!

Thank you for taking time to leave a review. We&#39;re sorry to hear that the assembly did not go smoothly. <br /><br />Please Note: There is an interactive 3D app called BILT that is free to download for both iPhone and Android users. Many customers find it helpful during assembly, as you can pause, zoom-in, rotate and interact with the assembly instructions. <br /><br />Additionally, Sam&#39;s Club offers grill assembly through their clubs. For your convenience I have attached a link below that will take you to the assembly section of their website. Please have your Sam&#39;s Club membership number handy: https://orders.handy.com/partners/sams_club?service_sku&#61;sams_club_grill_smoker_assembly For more information or assistance, please reach out to Member&#39;s Mark Help Center toll free at: : (888) 301-0332 from 7 a.m. to 11 p.m. CST Monday through Saturday and 10 a.m. to 8 p.m. CST on Sundays.

Thank you for taking time to leave a review. We&#39;re sorry to hear about your lighting issues! Please visit the troubleshooting section of your manual (pages 15 -16) <br /><br />For troubleshooting assistance, don&#39;t hesitate to reach out to customer care by phone or email at: <br />1-833-454-0864 or support&#64;proseriesbbq.com. We know once we have a chance to rectify your lighting issue, you will love your new griddle!