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Thank you for taking time to leave a review. We&#39;re sorry to hear that assembly did not go smoothly! <br /><br />Please Note: There is an interactive 3D app called BILT that is free to download for both iPhone and Android users. Many customers find it helpful during assembly, as you can pause, rewind, zoom in, rotate and click on parts. <br /><br />Additionally, Sam&#39;s Club offers grill assembly through their clubs. For your convenience I have attached a link below that will take you to the assembly section of their website. Please have your Sam&#39;s Club membership number handy: https://orders.handy.com/partners/sams_club?service_sku&#61;sams_club_grill_smoker_assembly <br /><br />For more information or assistance, please reach out to Member&#39;s Mark Help Center toll free at: (888) 301-0332. Hope this helps!

Thank you for taking time to leave a review. Thank you for choosing Member&#39;s Mark!

Thank you for taking time to leave a review. Tips for cleaning your griddle: <br /><br />Cleaning the Griddle Top:<br />• At the end of every cook, and before storing your griddle, cool griddle below 300F (148.8C). Scrape any food debris using a spatula or griddle Scraper.<br />• Wipe griddle surface with paper towel.<br />• For hard-to-remove grease, you can use a tbsp of water and your scraper to loosen debris and scrape into grease trap.<br />• Apply a thin coat of cooking oil to maintain seasoning and protect the griddle top.<br /><br />Seasoning your griddle top improves the cooking performance, creates a non-stick surface for cooking, prevents damage and deterioration due to moisture and humidity, and extends the life of your griddle.<br /><br />1. Clean the griddle top with a damp cloth to remove any dust/dirt.<br />2. Apply oil to the griddle top, sides and corners. Use a paper towel to coat surface thoroughly.<br />3. Light the griddle and set control knobs to the “MAX” setting.<br />4. Heat the oil to its smoke point. You will notice the griddle top changing color.<br />5. When the oil stops smoking, repeat steps 2 to 4, about 5 times, until the griddle surface becomes dark. (Do not cool Griddle between seasoning steps.)<br /><br />Oils to Use for Seasoning:<br />• Vegetable oil<br />• Vegetable shortening<br />• Canola oil<br />• Flax oil<br />• Olive oil - Not ideal. Burns off at lower temperatures than the other options above.<br />DO NOT USE SOAP on the griddle surface, this will destroy the seasoning.<br /><br />NOTE:<br />With continued use of your griddle, the seasoning bond will get better and better. Applying a coating of oil at the start and finish of each cook, will help to maintain seasoning. Hope this helps!