Thank you for taking time to leave a review. Please note that low heat is an indication that the flow limiting device in the regulator has been activated and needs to be reset. For your convenience, we&#39;ve included a link to a step-by-step video for how to correct this issue: https://www.youtube.com/watch?v&#61;9TY_wimShfQ <br /><br />ATTENTION: Did you know that you could trip this safety feature all over again if you preform an incorrect lighting procedure? Most importantly, open your LP cylinder shut off valve SLOWLY before starting your BBQ. If you turn the LP cylinder valve too quickly, the flow limiting feature in the regulator can sometimes think there is a leak in the fuel line, and restrict the amount of fuel to the burner as a safety precaution. Meaning even if you JUST performed a regulator reset, if you perform the incorrect lighting procedure afterwards, you could trip it all over again! <br /><br />For questions or assistance, please reach out to customer care by phone or email at: 1-833-454-0864 or support&#64;proseriesbbq.com.

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Thank you for taking time to leave a review. Tips for cleaning your griddle: <br /><br />Cleaning the Griddle Top:<br />• At the end of every cook, and before storing your griddle, cool griddle below 300F (148.8C). Scrape any food debris using a spatula or griddle Scraper.<br />• Wipe griddle surface with paper towel.<br />• For hard-to-remove grease, you can use a tbsp of water and your scraper to loosen debris and scrape into grease trap.<br />• Apply a thin coat of cooking oil to maintain seasoning and protect the griddle top.<br /><br />Seasoning your griddle top improves the cooking performance, creates a non-stick surface for cooking, prevents damage and deterioration due to moisture and humidity, and extends the life of your griddle.<br /><br />1. Clean the griddle top with a damp cloth to remove any dust/dirt.<br />2. Apply oil to the griddle top, sides and corners. Use a paper towel to coat surface thoroughly.<br />3. Light the griddle and set control knobs to the “MAX” setting.<br />4. Heat the oil to its smoke point. You will notice the griddle top changing color.<br />5. When the oil stops smoking, repeat steps 2 to 4, about 5 times, until the griddle surface becomes dark. (Do not cool Griddle between seasoning steps.)<br /><br />Oils to Use for Seasoning:<br />• Vegetable oil<br />• Vegetable shortening<br />• Canola oil<br />• Flax oil<br />• Olive oil - Not ideal. Burns off at lower temperatures than the other options above.<br />DO NOT USE SOAP on the griddle surface, this will destroy the seasoning.<br /><br />NOTE:<br />With continued use of your griddle, the seasoning bond will get better and better. Applying a coating of oil at the start and finish of each cook, will help to maintain seasoning. Hope this helps!

Thank you for taking time to leave a review. The most common causes of heating issues is activating the flow limiting safety device in the regulator. To correct, follow the &#39;Resetting the Flow Limiting Feature&#39; on page 8 of your user manual. To avoid tripping this feature in the future, always follow the correct lighting and shut down procedure for every use. <br /><br />Please consider subscribing to our YouTube channel where you can find, step-by-step instructions, troubleshooting, recipes and more! https://www.youtube.com/&#64;MembersMarkGrills/videos?view&#61;0&amp;sort&#61;dd&amp;shelf_id&#61;2 <br /><br />For questions or assistance, please reach out to customer care by phone or email at: 1-833-454-0864 or support&#64;proseriesbbq.com.