Thank you for taking time to leave a review. Your feedback regarding part labelling has been noted. We are sorry to hear that the assembly did not go smoothly. <br /><br />Please Note: There is a 3D interactive app called BILT that is free to download for both Android and iPhone users. Many customers find it helpful during assembly. <br /><br />Alternatively, Sam&#39;s Club offers grill assembly through their clubs. For your convenience I have attached a link below that will take you to the assembly section of their website: https://orders.handy.com/partners/sams_club?service_sku&#61;sams_club_grill_smoker_assembly <br /><br />For additional questions, please reach out to customer care by phone or email at: support&#64;proseriesbbq.com or by phone at 1-833-454-0864. We know once assembly is completed you will love your new griddle!

Thank you for taking time to leave a review. We're sorry to hear that assembly did not go smoothly! Please Note: There is an interactive 3D app called BILT that is free to download for both iPhone and Android users. Many customers find it helpful during assembly, as you can pause, rewind, zoom in, rotate and click on parts. Additionally, Sam's Club offers grill assembly through their clubs. For your convenience I have attached a link below that will take you to the assembly section of their website. Please have your Sam's Club membership number handy: https://orders.handy.com/partners/sams_club?service_sku=sams_club_grill_smoker_assembly For more information or assistance, please reach out to Member's Mark Help Center toll free at: (888) 301-0332. Hope this helps!