Thank you for taking time to leave a review. We're sorry to hear about your issue with your griddle top. For replacement parts please reach out to customer care by phone or email at: 1-833-454-0864 or support@proseriesbbq.com. We would be happy to send any required parts right to your home. Hope this helps!

Thank you for taking time to leave a review. We're happy to hear the assembly went smoothly. Thank you for choosing Member's Mark!

Thank you for taking time to leave a review. We&#39;re happy to hear you&#39;re enjoying your Member&#39;s Mark 4 Burner Griddle. <br /><br />The cooler spot you&#39;re noticing at the front of the griddle was a design choice for a few reasons. #1.The grease tray for this griddle is located at the front, so we didn&#39;t want there to be too much heat right around the grease tray in the event it gets full; we wanted to avoid the grease tray igniting. <br />#2. Some people are taller than others, so having too much heat at the front makes it difficult for shorter people (like myself) to lean over to reach the back of the griddle without burning ourselves.<br /><br />Keeping the heat a few inches from the front solves both these issues, and at the same time allows the cook a cooler spot to put cooked items while they wait for others to finish a sort of &#34;warming rack&#34; for things like veggies or buns while they wait for the rest of their food. Hope this helps explains the design choice. Thank you for choosing Member&#39;s Mark!