Worst Customer Service Experience Ever. I called in about a bad gas regulator on 9/29/2025. I was told that there were issues getting replacement parts due to the tariffs that were put into place and they need time to relocate their warranty parts. At that time they said it would take a few weeks. Requested an update on 12/14/2025 and they told me the parts were on backorder until the end of January 2026. They also referred me to the Sam's Club returns policy in case I wanted to return it. Like I can just throw this 120lb griddle into the trunk of my car..... It's not like this is a specialty part either. They could have walked over to almost any box store and bought a replacement for $10-$20 dollars. I expect better from Sam's Club. Hopefully the part will show up in another week or two. I hate to hear what the next estimate will be.

WE’RE OBSESSED WITH THIS GRILL! For the price, it’s an absolute game-changer. Cooking on it is so much fun, we’ve made so many meals, I’m honestly tempted to move it inside (don’t worry, I won’t… probably 😜). Seriously, ditch your boring old "grill" grills and go for a griddle grill—you’ll find excuses to cook every day, even when it’s freezing! 🥶🔥

Love it, it it’s such good quality

Very difficult to assemble. Directions are hard to follow.

Went together in about an hour

Love it! Works great, looks great and the cover is of good quality.

Nice large cooking area makes preparing several dishes at once easy.

Love the grill. Directions for assembly could be better. The parts are not labeled!

Great product! Easy to put together. We have really enjoyed it

Great griddle at a very good price