Customer reviews for Samsung 6.3 cu. ft. Freestanding Gas Range w/ Convection Oven forMember photos
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Huge design flaws, previous model was better
[This review was collected as part of a promotion.] I can't even get water to boil on this range; the eye will get just hot enough to start a few bubbles but then clicks off to regulate temp back and the water never truly boils. The oven vents out steam directly BELOW the touchscreen which causes both a puddle of water to collect at the back of the cooktop and steam to collect on the electronic touchscreen, which I am sure will result in an eventual corrosion/short issue. I love the partial door feature for using the split oven top, as well as the lockout so that I can wipe down the panel without hitting buttons. The warmer drawer is not as deep as the previous model, also (so my pans don't all fit for storage anymore lol). I absolutely LOVED my precious Samsung range, but this one really disappoints.
Hello there. We all know a working cooktop range is needed to cook food. Let's go ahead and check the burners. The way your electric or induction cooktop heats up and retains heat works differently than non-ceramic cooktops. Please check this link for details. Samsung electric and induction cooktop temperature issues. https://www.samsung.com/us/support/troubleshooting/TSG01001944/ You may not be able to adjust the power level of the heating elements on your electric cooktop or range if the control knobs are in the wrong positions. Please check this link for details. Unable to increase or decrease the heat on Samsung cooktop https://www.samsung.com/us/support/troubleshooting/TSG01211106/ Electric cooktops can be quite fun to cook with, but there're a few things you need to know before you whip up that first batch of your world-famous chili. Please check this link for details. How to use your Samsung electric range or cooktop https://www.samsung.com/us/support/answer/ANS00060805/ Although they are different from traditional gas cooktops, taking care of your electric or induction cooktop doesn't have to be too hard. Please check this link for details. Clean and care for your Samsung electric cooktop https://www.samsung.com/us/support/answer/ANS00060833/ Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1145377507) to help our team pull up your information. Thank you for being a valued customer of Samsung. Have a great day. ^Camille
Can be dangerously faulty
Right now, I have to give this 1 star, and give Samsung 1 star. Gas builds in the oven when not in use, and Samsung has dragged its feet on dealing with this issue. It is an oven and not a connection issue. It may be that the one I purchased is faulty, or it could be that there is a defect that does not always manifest, but I cannot in good conscience recommend purchasing this.
Greetings, We always place a high priority on your safety, SteveL78. If the range is not being used and there is a gas smell, this is potentially dangerous. If it smells strong, evacuate the area and contact your gas provider. Gas smell from Samsung range: https://www.samsung.com/us/support/troubleshooting/TSG01001945/ I have shared the model's user manual to get more information about "You smell gas" on pages 9 and 54 for reference: https://downloadcenter.samsung.com/content/UM/202207/20220713103626154/NX60A6751SS_AA_DG68-01379A-01_EN_MES_CFR_220712.pdf We would like to speak to you directly to determine how we can effectively assist you; please feel free to get back to us the soonest via the following options for us to check the unit itself: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1145665993, to help our team pull up your information. Have a great day! ^Chrystel
Do not buy!
I do not like this oven at all. The third time I tried to use it the door wouldn't close and now I am waiting for service to come and fix it. I find using the ovens is complicated and I don't like the fact that you have to pull out the centerpiece to have a large oven on the bottom. My advice do not buy this product.
Greetings, We understand your disappointment with not having the best experience with your range. Let us help. Please feel free to reach us via the options below, as we look forward to assisting you in setting up service for your range. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1149663137) to help our team pull up your information when you message us. Thank you. -Ricardo
Excessive heat loss at oven vent during preheat
I have propane and my range was converted when installed. However, the range takes 40 minutes to preheat to 350 and cannot reach 450 within 60 minutes. The issue is that the oven vent (near the back burners) releases excessive heat, which results in the oven taking an extended amount of time to preheat. I have a digital thermometer and it read 230 degrees at the oven vent while I was trying to preheat the oven. With this much heat loss during the preheat, there is no wonder the oven takes so long to get to temp. I feel this must be a defect in the range. I purchased my range 1.5 years ago, but have only had it installed for three months. My warranty is out of date now. I'm so disappointed in this appliance.
Hello there, We know it’s frustrating when a range takes an unusually long time to preheat, especially after a propane conversion and with significant heat loss during use. We’re here and willing to help. To address concerns around flame performance and heating behavior on your gas range, please follow the guide below and click on the embedded links for additional support and steps: Flame issues on Samsung gas cooktop or range http://www.samsung.com/us/support/troubleshooting/TSG01001946/#flame-is-an-unusual-size-or-shape If the issue continues after reviewing the troubleshooting steps, please contact us so our team can review your situation and provide further assistance, including checking whether this might be a functional concern. You may reach us through the following channels: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide this reference number (1152051912), so our team can pull up your information. Thank you! ^Joshua
Would give less than a zero if I could....
My gas stove is three years old and the mother board just went out for the third time!! I will never purchase another Samsung appliance or make a recommendation to anyone else to purchase Samsung appliances.
Hi Christy, We truly value your feedback, and we understand how important this has been for you. Please know that we’re here to help. To provide the best possible resolution for your range, we’d like to take a closer look at your unit. Feel free to reach out through any of the contact options below: 1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 2. Facebook Messenger: https://m.me/samsungsupport 3. X: https://x.com/messages/compose?recipient%20id=18768513 4. Samsung Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Please have reference number 1152714597 ready when you contact us so we can assist you quickly. Samsung truly values your business. Jeffrey Samsung Care
Delivery with no installation
I would love to provide a view for this range, however it has been sitting in my dining room for a week. The deliverers were not able to install it. After two calls to Samsung over the last week, I have still not received an install date.
Hello there,We understand the frustration if your range was delivered but not installed and no callback was made after you contacted us twice. We want to speak to you directly to provide support and see what options we can offer to help you install the range.To provide feedback on the delivery team who did not install your range, please get in touch with our Sam's Club Customer Service department at 1-800-749-5367, Mon - Fri 8:00 am - 11:00 pm EST, Sat 9:00 am - 9:00 pm EST, Sun 12:00 pm - 7:00 pm EST. They can answer your question or transfer you to your local store to answer your specific inquiry about the delivery.Please feel free to get back to us via the following options:1. Facebook Messenger: http://m.me/samsungsupport2. Twitter: https://twitter.com/messages/compose?recipient_id=187685133. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/usWhen you message us, please provide us with this reference number (1147578000) to help our team pull up your information.Have a great day.^Camille
Defects
Warming trays shoots out every time a door is opened. Poor quality defects from manufacturing that Samsung won't acknowledge. Poor experience and would not buy again.
Hi there, We would love to assist you with your appliance. Kindly provide us with more details about the range. Please feel free to get back to us via the following options: 1. Samsung: Community smsng.us/Samsung-Community 2. Facebook: smsng.us/Facebook-Messenger 3. Twitter: smsng.us/Twitter-Messages When you message us, please provide us with this reference number (1146211367) to help our team pull up your information. Have a great day, -Ernest-
Efficient!
[This review was collected as part of a promotion.] I've had this stove for about a year now. It works wonderfully! It heats up quickly and I find that it has great even heat distribution.
No manual
I like my range a lot but I am upset that you do not get a manual for using it and cooking with it. I looked on line and it's crazy trying to find it. When you pay this much money I think you should at least get a manual!
Samsung 6cuf Gas Range
[This review was collected as part of a promotion.] I love the new range. The center burner for the griddle is a plus. The best feature is the option for double ovens or one large oven. Stainless steel finish cleans easily.