Customer reviews for Samsung 6.3 cu. ft. Freestanding Gas Range w/ Convection Oven forMember photos
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Horrible delivery due to it being oursourced
I ordered this stove on 11/23, and it was noted that it would be delivered by 12/4. On 11/28 I received an update that my order was shipped. On 12/11 I received an email that it was scheduled for delivery on 12/12. On 12/12 it was delivered; however, it was damaged when it was being unloaded from the truck. I was told on two different calls that the replacement stove would be delivered on 12/18. On 12/15, I was informed that my scheduled delivery would be on 12/27. I called back very upset, expressing the need for them to deliver it on 12/18 as promised on the previous calls. Now, I’m informed that it will be delivered on 1/8/2024. Sam’s Club outsources its delivery to RXO. And RXO absolutely does not care about customer service. Once RXO receives the product, it takes them about two weeks before they will schedule the delivery of the product. If you need the product within a couple of weeks, you need to get it from somewhere else. I’ve been a very active Sam’s Club member since 1988 and have NEVER been so frustrated. Had I not just renewed my membership, I am not sure I would have based on this horrible experience. Assuming nothing goes wrong, it will take 46 days to get my stove.
We understand your frustration with your overall experience with the range delivery, JohnF.For further assistance with the delivery of the replacement unit, please get in touch with our Sam's Club customer service department at P. 1-800-749-5367 Mon-Fri 8:00 am - 11:00 pm EST Sat 9:00 am - 9:00 pm Sun 12:00 pm - 7:00 pm EST. They can answer your question or transfer you to your local store.Thank you!-Angelica
After four months use is color is rusty
After 4 months top of black color is look ugly rusty. I try to contact Samsung customer service they are not except and warranty I. I have pictures which I showed to Samsung costumer service supervisor he didn’t except any complaint here is no any option to sho pictures before but Samsung range think about it
Greetings!We appreciate your review of this Samsung range model. Samsung products have a warranty that protects against manufacturing defects in materials and workmanship.We also offer Samsung Care+ which can be added to eligible appliances that would offer you the ultimate peace of mind when it comes to your appliances. I have shared the link to this model's warranty details. Please access the link for the coverage of the warranty. https://www.samsung.com/us/support/service/warranty/NX60A6711ST/AAShould you need assistance, please feel free to get back to us via the following options:1. Facebook Messenger: http://m.me/samsungsupport2. Twitter: https://twitter.com/messages/compose?recipient_id=187685133. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/usWhen you message us, please provide us with this reference number 1145441697 to help our team pull up your information.Leo
I miss with features
I have an older duo flex oven with the lower drawer is a warmer drawer. I have been wanting to change it for newer features but hate you keep using that lower drawer for storage. I love my current stove and will wait until that lower drawer returns to a warmer drawer for a future purchase. I hope buyers enjoy the duo flex as much as I do.
no longer works unit manufactured Oct/2021.
Oven and range suddenly will not heat up. If I unplug the oven, then plug it back in all cooking (range and oven) will work for a few minutes and then stop and will not give off any heat until it is unplugged again. system was manufactured Oct/2021 and delivered and setup Dec/21. seems to be an ongoing issue with Samsung ovens after researching what to do there are even a few class action suits related to this going on currently. I would not recommend spending any money on this oven.
Hi there, Having the range ready for action anytime is something we all want. Let us provide some essential tips and tricks to ensure the range is powered correctly. Please plug the power cord into a properly grounded outlet with the proper configuration. Your oven should be the only item connected to this circuit. Here is the range power connection requirement. Power Source 240 V/208 V/60 Hz/40 A CRITICAL INSTALLATION WARNINGS/ WARNING on page 14 Troubleshooting/ The appliance will not turn on on page 62 https://downloadcenter.samsung.com/content/UM/202112/20211214153429901/NE63A6751_AA-00_EN-MES-CFR_210901.pdf Specs/ Power Source on page 2 https://image-us.samsung.com/SamsungUS/home/home-appliances/ranges/ne63a6751ss-aa/pdf/NE63A6751SS_V3.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1145370604) to help our team pull up your information when you message us. Have a great day. ^Charles
Samsung Range
[This review was collected as part of a promotion.] We bought our range in time for thanksgiving. It was nice to cook two different dishes at one time and we also were able to keep the rolls warm in the bottom warmer. But the ultimate experience was being able to control the o en by my phone through wifi connection. I recommend this range you won't regret it. Thanks Samsung
Cheaply made- Do not Buy
i had this oven less than a year and the "silver" is already peeling off the knobs.. the digital panel does not always work..you have to push and push the buttons until it starts beeping again...so frustrating! i regret buying this product and will never trust samsung products again
We're pleased to hear from you, Anna. I recommend following the links below to help you with the control panel. Do not use steel wool or abrasive cleansers of any kind. These can scratch or damage the surface. To help fix the control panel, you may utilize the resources below: https://www.samsung.com/us/support/troubleshooting/TSG01110126/ https://www.samsung.com/us/support/troubleshooting/TSG01110183/ I have also shared the proper cleaning guide for your Samsung gas range. Turn to pages 46-48 for reference : https://downloadcenter.samsung.com/content/UM/202207/20220713103626154/NX60A6751SS_AA_DG68-01379A-01_EN_MES_CFR_220712.pdf If you have further questions or inquiries, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1145097816, to help our team pull up your information. Thank you for being a valued Samsung customer. Have a great day. ^Chrystel
Some defects
After the first year, only half of the oven worked, the front did, the back stopped heating. Now 3 years in, the range burners only burn HOT, there is no regulating, even on low its high, on every burner. Hoping the oven we have is simply a defect in the line, but we will not be buying another in the future.
Thank you for leaving this review Deni08. Let us check some settings on your oven. Whether your oven is too hot, not hot enough, takes too long to get hot, or doesn't get hot, it can cause many issues. For example, food may not cook well, or the oven may take a long time to reach the set temperature. Please see these links for further details. Samsung oven temperature issues https://www.samsung.com/us/support/troubleshooting/TSG01204529/ Calibrate your oven's temperature - Samsung https://www.samsung.com/us/support/answer/ANS00049012/ How to use your Samsung convection oven https://www.samsung.com/us/support/answer/ANS00089663/ Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1145022136) to help our team pull up your information. Thank you for being a valued customer of Samsung. Have a great day. ^Camille
Works great!
[This review was collected as part of a promotion.] Easy to use and works well. The various cooking features are helpfull.
Efficient!
[This review was collected as part of a promotion.] I've had this stove for about a year now. It works wonderfully! It heats up quickly and I find that it has great even heat distribution.
Defects
Warming trays shoots out every time a door is opened. Poor quality defects from manufacturing that Samsung won't acknowledge. Poor experience and would not buy again.
Hi there, We would love to assist you with your appliance. Kindly provide us with more details about the range. Please feel free to get back to us via the following options: 1. Samsung: Community smsng.us/Samsung-Community 2. Facebook: smsng.us/Facebook-Messenger 3. Twitter: smsng.us/Twitter-Messages When you message us, please provide us with this reference number (1146211367) to help our team pull up your information. Have a great day, -Ernest-