Hi Wally, We understand your disappointment about the experience you had with your Samsung range. Allow us to help you. We would like to speak with you more about this experience and determine what steps can be taken to help with your Samsung range. Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147316638, which will help our team pull up your information. ^Rainly