We appreciate you sharing your experience with the range. Allow us to help you with this, Kmor. We highly recommend selecting a level, well-constructed floor to support the range's weight. Kindly refer to the user manual below for instructions on properly leveling the range to prevent shaking incidents. Please refer to page 57. User manual: https://downloadcenter.samsung.com/content/UM/202502/20250214150727545/O_01._DG68-01379A-05_IB_FULL_EN.pdf For your reference, I have shared the proper cleaning tips for the oven and cooktop. Please refer to the links below. There are YouTube videos and hyperlinks included; kindly visit them. How to clean your gas cooktop: https://www.samsung.com/us/support/answer/ANS00049945/ How to clean your Samsung oven: https://www.samsung.com/us/support/answer/ANS00049011/ Should you require further assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1148478347, to help our team pull up your information. Have a great day! ^Chrystel

Your cooking convenience is our top priority. Let's help you with the smell, Drob. To help you with the smell coming from the oven, we highly suggest performing the troubleshooting steps using the link below. Odor or smoke from Samsung oven: https://www.samsung.com/us/support/troubleshooting/TSG01110185/ Should you require further assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1148388744, to help our team pull up your information. Have a great day! ^Chrystel