Hi Delores, We appreciate your review of your Samsung range model and we would like to help with your experience with it. I have shared a Samsung link below that can help with the control panel lights. Samsung range or wall oven panel is blank, blinking, or partially or incorrectly displayed: https://www.samsung.com/us/support/troubleshooting/TSG01110183/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1145421723 to help our team pull up your information. Leo

Hi there, We can see how this affected your cooking experience. Let's help you. I've shared a troubleshooting link below to help rectify the flame level from the cooktop. Kindly visit the hyperlink for further help. Flame issues on Samsung gas cooktop to range: https://www.samsung.com/us/support/troubleshooting/TSG01001946/#flame-is-an-unusual-size-or-shape For additional guidance, we recommend reading the manual below under p[ages 17-18 to learn more information about the burners. User manual: https://downloadcenter.samsung.com/content/UM/202405/20240517164725618/01._DG68-01379A-04_IB_FULL_EN.pdf If you require further assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1148373285, to help our team pull up your information. Have a great day! ^Chrystel