Hi Bogy4566. Thank you for bringing this to our attention. I see you have some concerns with the 6.0 cu. ft. Smart Freestanding Gas Range with Flex Duo™, Stainless Cooktop & Air Fry in Stainless Steel. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer. Seeing something strange on your gas stove, cooktop or range can be scary, but fortunately, in most situations, the explanation is simple and easily corrected. Yellow flames and abnormal flame shape or size are just a couple of examples. Mostly these issues can be resolved by keeping your burners clean and properly assembled and having correct gas pressure. Flame issues on Samsung gas cooktop or range https://www.samsung.com/us/support/troubleshooting/TSG01001946/#burner-does-not-ignite-and-other-ignition-issues In case of repairs will be needed, please take note of your warranty coverage: https://www.samsung.com/us/support/service/warranty/NX60A6751SS/AA One (1) Year Parts and Labor Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Reference Number: 1144695291 Have a great day. ^Charles

Greetings, We want you to have a seamless experience while using your range. Let us help you out. To use your oven door correctly, refer to page 20 of the range's manual and page 23 for instructions on using the oven racks to cook your food, and page 35 for "Cooking time": https://downloadcenter.samsung.com/content/UM/202502/20250214150727545/O_01._DG68-01379A-05_IB_FULL_EN.pdf Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with the reference number, 1150721884, to help our team locate your information when you message us. Have a great day. -John