Customer reviews for Samsung 6.3 cu. ft. Freestanding Gas Range w/ Convection Oven forMember photos









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Super features
[This review was collected as part of a promotion.] Love this range.. fact that can use the top smaller oven separately is perfect !! Use that feature often.. the technology is updated but not difficult.. only negative comment is top requires vigilant care
Verified Purchase
Excellent highly recommend
Excellent free standing stove with exceptional workmanship. Mainly my wife is satisfied. The only problem encountered could have been fatal for me and family was the Samsung technician connected my gas line improperly leaving a gas leak overnight. My local gas utility company corrected the problem the next day.
Double oven.
[This review was collected as part of a promotion.] I am not thrilled with this double oven. It does not cook on the bottom. I have to turn Mon the top and bottom oven to even attempt to cook the bottom of things. Pizza crust, rolls all have to be turned over to brown the bottom. I also bought a washer:dryer at the same time and my washer is already broke. It has been three weeks already and my service appt keeps changing. After waiting all day.
Excessive heat loss at oven vent during preheat
I have propane and my range was converted when installed. However, the range takes 40 minutes to preheat to 350 and cannot reach 450 within 60 minutes. The issue is that the oven vent (near the back burners) releases excessive heat, which results in the oven taking an extended amount of time to preheat. I have a digital thermometer and it read 230 degrees at the oven vent while I was trying to preheat the oven. With this much heat loss during the preheat, there is no wonder the oven takes so long to get to temp. I feel this must be a defect in the range. I purchased my range 1.5 years ago, but have only had it installed for three months. My warranty is out of date now. I'm so disappointed in this appliance.
Hello there, We know it’s frustrating when a range takes an unusually long time to preheat, especially after a propane conversion and with significant heat loss during use. We’re here and willing to help. To address concerns around flame performance and heating behavior on your gas range, please follow the guide below and click on the embedded links for additional support and steps: Flame issues on Samsung gas cooktop or range http://www.samsung.com/us/support/troubleshooting/TSG01001946/#flame-is-an-unusual-size-or-shape If the issue continues after reviewing the troubleshooting steps, please contact us so our team can review your situation and provide further assistance, including checking whether this might be a functional concern. You may reach us through the following channels: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide this reference number (1152051912), so our team can pull up your information. Thank you! ^Joshua
Horrible stove - gets way too hot
I wish I would have reseached a little more. I purchased this with what I thought was a 3 year extended warranty on top of the 1 yr manufacturer. So when all my knobs started cracking becuase the heat when you use the oven is SOOOOO hot you can barely touch the knobs, I reached out, they explained it was only two more years on top of the 1 year manufacturer, which is the worst ever! They argue with you about it, I told them they are truley a horribel service company. Make a better product and honor a full 3 year extended warranty.
Hi Shells, we appreciate you letting us know about your experience with your range. The details you've shared are important to us, and we'd like to connect with you to take a closer look and work with you toward a resolution. Whenever it's convenient, feel free to reach out using any of the contact options below with the reference number 1152787757, so we can assist you quickly: 1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 2. Facebook Messenger: https://m.me/samsungsupport 3. X: https://x.com/messages/compose?recipient%20id=18768513 4. Samsung Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Thank you for being a part of the Samsung community. Jeffrey Samsung Care
Poor service
Bought a Samsung range had it installed. At a camp while under construction 2 year later we moved in notice a odd smell. Had propane lines tested no leaks. Smell didn't go away. 3 years I turn off gas to stove smell is gone. Pond more investigation center burner was leaking called Samsung got the run around. Never will I buy another Samsung product
Do not recommend!
I have had this range for 1.5 years now. It replaced an older version of the same range, which I absolutely loved. I deeply regret purchasing this range and would give anything to have my old version back. My favorite part of the old range was the dual oven. Unfortunately, this dual oven is horrible. The inconsistency of cooking with this range is infuriating. The top portion of the oven burns everything. I have to reduce the temperature and the cooking time for everything that I make. Also, the latch is now starting to get stuck, and I am having a hard time opening and closing it. However, the worst part of this range is the stovetop. 3 of the 4 burners take an extremely long time to warm up. If you want to boil water, it takes 20 minutes. Therefore, you are left with the one main burner, which is also inconsistent. There are 3 options; sometimes they work, and sometimes they don't. The options are either very hot or I question whether it's working because it takes so long. I highly recommend that you stay away from this range. I only purchased it because I bought the rest of the appliances in the package. I cannot articulate how much I regret that decision, and sadly, I am going to have to replace this because it is impossible to cook with. Do not recommend!
Hi LJen23, Your detailed feedback on the cooking results, burner performance, and overall usability really highlights how important consistency is in everyday cooking, and we recognize the impact this can have on your routine over time. Insights like yours help shape how we continue improving our products and overall experience. Please keep this reference number for your records: 1152519569. Samsung truly values your business. Christian Samsung Care
Love the features if it worked properly
We got our first Samsung brand appliance and regret it. First off, you have to let them know within 5 days if you have any issues to be able to return it within their 15 day window. We work odd schedules, so we didn't realize there was a problem until after. The stove top has to be turned up pretty high to cook anything and it still takes a while for completion. But some days it seems ok. The oven, at one point was 50° over. I tried to adjust it down, then it was too low. It does better with the full oven but if you want to use the dual feature, the top oven is extremely hot, which was another draw I had to this range. But then sometimes it seems ok. Very not consistent, and you will not get the same cook twice. I love to bake and I am so depressed by this oven that I can't return or bake with. The griddle plate works great. Love it. Very hard to clean though. At least there is that one plus. We have scheduled service to come out but you will have to plan half a day for the window they give you so FYI, and we have had to reschedule. I want to love it but I hate it so much and now I am stuck with and expensive kitchen staple.
Would give less than a zero if I could....
My gas stove is three years old and the mother board just went out for the third time!! I will never purchase another Samsung appliance or make a recommendation to anyone else to purchase Samsung appliances.
Hi Christy, We truly value your feedback, and we understand how important this has been for you. Please know that we’re here to help. To provide the best possible resolution for your range, we’d like to take a closer look at your unit. Feel free to reach out through any of the contact options below: 1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 2. Facebook Messenger: https://m.me/samsungsupport 3. X: https://x.com/messages/compose?recipient%20id=18768513 4. Samsung Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Please have reference number 1152714597 ready when you contact us so we can assist you quickly. Samsung truly values your business. Jeffrey Samsung Care
After four months use is color is rusty
After 4 months top of black color is look ugly rusty. I try to contact Samsung customer service they are not except and warranty I. I have pictures which I showed to Samsung costumer service supervisor he didn’t except any complaint here is no any option to sho pictures before but Samsung range think about it
Greetings!We appreciate your review of this Samsung range model. Samsung products have a warranty that protects against manufacturing defects in materials and workmanship.We also offer Samsung Care+ which can be added to eligible appliances that would offer you the ultimate peace of mind when it comes to your appliances. I have shared the link to this model's warranty details. Please access the link for the coverage of the warranty. https://www.samsung.com/us/support/service/warranty/NX60A6711ST/AAShould you need assistance, please feel free to get back to us via the following options:1. Facebook Messenger: http://m.me/samsungsupport2. Twitter: https://twitter.com/messages/compose?recipient_id=187685133. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/usWhen you message us, please provide us with this reference number 1145441697 to help our team pull up your information.Leo


