Customer reviews for Samsung 6.3 cu. ft. Freestanding Gas Range w/ Convection Oven forMember photos









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true flexibility in one product!
[This review was collected as part of a promotion.] loving our new 6.3cu flex duo range! we were able to replace 3 products in our kitchen with this one range! with the griddle and air fryer capabilities, and the flexibility of the 2 ovens it's been fun to play around with it the longer we have it. was super easy to connect to smart things but i do wish it was homekit compatible. overall the matte black is a clean design that elevates my kitchen. really happy with it.
It looks great in my kitchen
[This review was collected as part of a promotion.] It looks great and does far more than a single man like myself will ever need it to do. It's easy to use whether you're using the cooktop or the oven. It cooks food well and thorough.
6.0 cu. ft. Smart Freestanding Gas Range with Flex
[This review was collected as part of a promotion.] Enjoy the fact that the over provides multiple cooking options such as the optional split oven, air fryer, and convection oven. Air Fryer works as expected, but with more capacity than my countertop model so I can cook more as efficiently. The stove top is great, although the large burner puts off too much heat and requires moving pans to smaller burners for simmering or risking burning. Fortunately there are multiple burners of varying size to be able to move items around as needed. It is however really good for frying and keeping oil at the proper temperature. My only realy complaint is that the clock does not set itself after a power outage unlike the microwave, despite the fact that it is hooked up to my wifi. Would be great if the clock would reset itself since it is connected to the wifi.
Absolutely great stove !
[This review was collected as part of a promotion.] This is a great stove and I've n.I love it because there are no burners.It just wipes clean.I use the air fryer all the time .So convenient to just have it right there.No dragging out the smaller counter top air fryer.I also like the double oven.You can run the ovens at two different temps to bake two different things at the same time.It also looks very nice and fits in my kitchen well.My son said it looked like a robot.Lol
Verified Purchase
Excellent highly recommend
Excellent free standing stove with exceptional workmanship. Mainly my wife is satisfied. The only problem encountered could have been fatal for me and family was the Samsung technician connected my gas line improperly leaving a gas leak overnight. My local gas utility company corrected the problem the next day.
Poor service
Bought a Samsung range had it installed. At a camp while under construction 2 year later we moved in notice a odd smell. Had propane lines tested no leaks. Smell didn't go away. 3 years I turn off gas to stove smell is gone. Pond more investigation center burner was leaking called Samsung got the run around. Never will I buy another Samsung product
Love the features if it worked properly
We got our first Samsung brand appliance and regret it. First off, you have to let them know within 5 days if you have any issues to be able to return it within their 15 day window. We work odd schedules, so we didn't realize there was a problem until after. The stove top has to be turned up pretty high to cook anything and it still takes a while for completion. But some days it seems ok. The oven, at one point was 50° over. I tried to adjust it down, then it was too low. It does better with the full oven but if you want to use the dual feature, the top oven is extremely hot, which was another draw I had to this range. But then sometimes it seems ok. Very not consistent, and you will not get the same cook twice. I love to bake and I am so depressed by this oven that I can't return or bake with. The griddle plate works great. Love it. Very hard to clean though. At least there is that one plus. We have scheduled service to come out but you will have to plan half a day for the window they give you so FYI, and we have had to reschedule. I want to love it but I hate it so much and now I am stuck with and expensive kitchen staple.
Poor quality and functioning
Anything I put in the top burns like the broil comes on. It bakes unevenly. The dual oven does not work. The Samsung service would charge to just look at it without repair. I will not buy another Samsung product. Very disappointed.
Hello Char, We understand that your cooking experience can be disappointing. Let us help. Here is a link with troubleshooting steps when the food doesn't bake evenly. The oven does not cook well: https://www.samsung.com/us/support/troubleshooting/TSG01204529/#oven-does-not-cook-well You can also refer to page 54 of the user manual for additional suggested actions if the burners do not burn evenly and page 58 if the oven doesn't bake properly. https://downloadcenter.samsung.com/content/UM/202502/20250214150727545/O_01._DG68-01379A-05_IB_FULL_EN.pdf For further assistance with the dual oven, these are the platforms that you can reach in the future: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number 1151550081 to help our team pull up your information when you message us. Thank you. -Angelica
Horrible
Please save your money and do NOT buy this oven. It seemed amazing from the looks of it and how much it can do but it is absolutely horrible. The stove top is not durable at all the very first time I used it just making eggs in a pan it has permanent scratch marks and strange marks up under the glass and I was very careful knowing this is a brand new stove. The oven is the worst part. It will burn everything!!! Good luck following a recipe. You will have to adjust the temp and time for everything you make. You never know how it will turn out. Recipes I've been making for decades I have had to change around to work with this oven. It upsets me every time I try to cook. Please do not waste your money and just get a regular oven.
Hi there, We appreciate the time you took to let us know about your range concerns. Let us extend our help by providing the details you need. Here is a link to help you protect the cooktop. Please turn to page 26 (Protecting the cooktop) of the user manual. User manual: https://downloadcenter.samsung.com/content/UM/202502/20250214164150842/O_IB_FULL_NE5000A_NE63A6751-04_AA_EN.pdf As for the temperature concern with the oven, please refer to the link below. Please note that there are hyperlinks you can click, which will give you additional information. Calibrate your oven's temperature: https://www.samsung.com/us/support/answer/ANS10006905/ Should you have other query, feel free to connect with us through the following platform. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Please provide us with this reference number (1151436532) when you message us so our team can retrieve your information. Thank you. -Camille
Horrible stove - gets way too hot
I wish I would have reseached a little more. I purchased this with what I thought was a 3 year extended warranty on top of the 1 yr manufacturer. So when all my knobs started cracking becuase the heat when you use the oven is SOOOOO hot you can barely touch the knobs, I reached out, they explained it was only two more years on top of the 1 year manufacturer, which is the worst ever! They argue with you about it, I told them they are truley a horribel service company. Make a better product and honor a full 3 year extended warranty.
Hi Shells, we appreciate you letting us know about your experience with your range. The details you've shared are important to us, and we'd like to connect with you to take a closer look and work with you toward a resolution. Whenever it's convenient, feel free to reach out using any of the contact options below with the reference number 1152787757, so we can assist you quickly: 1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 2. Facebook Messenger: https://m.me/samsungsupport 3. X: https://x.com/messages/compose?recipient%20id=18768513 4. Samsung Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Thank you for being a part of the Samsung community. Jeffrey Samsung Care
