Customer reviews for Samsung 6.3 cu. ft. Freestanding Gas Range w/ Convection Oven forMember photos









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Do not recommend!
I have had this range for 1.5 years now. It replaced an older version of the same range, which I absolutely loved. I deeply regret purchasing this range and would give anything to have my old version back. My favorite part of the old range was the dual oven. Unfortunately, this dual oven is horrible. The inconsistency of cooking with this range is infuriating. The top portion of the oven burns everything. I have to reduce the temperature and the cooking time for everything that I make. Also, the latch is now starting to get stuck, and I am having a hard time opening and closing it. However, the worst part of this range is the stovetop. 3 of the 4 burners take an extremely long time to warm up. If you want to boil water, it takes 20 minutes. Therefore, you are left with the one main burner, which is also inconsistent. There are 3 options; sometimes they work, and sometimes they don't. The options are either very hot or I question whether it's working because it takes so long. I highly recommend that you stay away from this range. I only purchased it because I bought the rest of the appliances in the package. I cannot articulate how much I regret that decision, and sadly, I am going to have to replace this because it is impossible to cook with. Do not recommend!
Hi LJen23, Your detailed feedback on the cooking results, burner performance, and overall usability really highlights how important consistency is in everyday cooking, and we recognize the impact this can have on your routine over time. Insights like yours help shape how we continue improving our products and overall experience. Please keep this reference number for your records: 1152519569. Samsung truly values your business. Christian Samsung Care
Great extra features
Love the double oven feature and extra burner potions. Preheats fast and cooks fast
Cheap material
I regret buying the Samsung gas cooking range. The build quality feels flimsy from the start, and after just about a year of use, the knobs started coming loose. It takes turning the knob 2–3 times just to get the flame going, which is really frustrating for daily cooking. The touch buttons are non responsive most of the time. For the price, I expected much better durability and performance. Definitely disappointing and not worth the investment.
Greetings! That definitely sounds like a letdown, especially for something you use every day. We are here to help. Due to regular wear and tear from daily use, the knobs have become loose over time and no longer function as smoothly or securely as they should. You can replace your knobs by visiting the website of our authorized distributor for parts and accessories. Samsung Parts: https://samsungparts.com/pages/supports I have shared a Samsung link below to help with your experience with the control panel of your oven. The link has a hyperlink that can be visited for additional help, including setting up an appointment for a qualified technician to visit. Self Clean or other buttons do not light up or respond, or the panel is locked on the Samsung oven: https://www.samsung.com/us/support/troubleshoot/TSG10002418/ Should you need more assistance with your range, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1150407719 to help our team pull up your information. Leo
Love it
love it love the double slit door fun to bake broil and roast
Great Dual Oven
[This review was collected as part of a promotion.] The oven performs very well and the dual-oven functionality is a strong design feature. However, the air-fry mode is only available when the full oven cavity is used, requiring removal of the internal divider. Enabling air-fry operation in the upper oven cavity alone would significantly improve efficiency, reduce preheat time, and better align with the intended flexibility of the dual-cavity system.
Double oven.
[This review was collected as part of a promotion.] I am not thrilled with this double oven. It does not cook on the bottom. I have to turn Mon the top and bottom oven to even attempt to cook the bottom of things. Pizza crust, rolls all have to be turned over to brown the bottom. I also bought a washer:dryer at the same time and my washer is already broke. It has been three weeks already and my service appt keeps changing. After waiting all day.
Would give less than a zero if I could....
My gas stove is three years old and the mother board just went out for the third time!! I will never purchase another Samsung appliance or make a recommendation to anyone else to purchase Samsung appliances.
Hi Christy, We truly value your feedback, and we understand how important this has been for you. Please know that we’re here to help. To provide the best possible resolution for your range, we’d like to take a closer look at your unit. Feel free to reach out through any of the contact options below: 1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 2. Facebook Messenger: https://m.me/samsungsupport 3. X: https://x.com/messages/compose?recipient%20id=18768513 4. Samsung Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Please have reference number 1152714597 ready when you contact us so we can assist you quickly. Samsung truly values your business. Jeffrey Samsung Care
Main control panel melted after less than 3 years
The broiler, despite rare use, turns itself on every time we use the oven. This has melted the main control panel. I've purchased 4 Samsung appliances, all 4 have had issues.
Hello there, We understand your frustration if the main control panel melted due to the broiler turning on by itself. We want to speak with you directly to provide support and explore options to help you. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1152058015) to help our team pull up your information. Have a great day. ^Camille
Horrible delivery due to it being oursourced
I ordered this stove on 11/23, and it was noted that it would be delivered by 12/4. On 11/28 I received an update that my order was shipped. On 12/11 I received an email that it was scheduled for delivery on 12/12. On 12/12 it was delivered; however, it was damaged when it was being unloaded from the truck. I was told on two different calls that the replacement stove would be delivered on 12/18. On 12/15, I was informed that my scheduled delivery would be on 12/27. I called back very upset, expressing the need for them to deliver it on 12/18 as promised on the previous calls. Now, I’m informed that it will be delivered on 1/8/2024. Sam’s Club outsources its delivery to RXO. And RXO absolutely does not care about customer service. Once RXO receives the product, it takes them about two weeks before they will schedule the delivery of the product. If you need the product within a couple of weeks, you need to get it from somewhere else. I’ve been a very active Sam’s Club member since 1988 and have NEVER been so frustrated. Had I not just renewed my membership, I am not sure I would have based on this horrible experience. Assuming nothing goes wrong, it will take 46 days to get my stove.
We understand your frustration with your overall experience with the range delivery, JohnF.For further assistance with the delivery of the replacement unit, please get in touch with our Sam's Club customer service department at P. 1-800-749-5367 Mon-Fri 8:00 am - 11:00 pm EST Sat 9:00 am - 9:00 pm Sun 12:00 pm - 7:00 pm EST. They can answer your question or transfer you to your local store.Thank you!-Angelica
Samsung Range
[This review was collected as part of a promotion.] We bought our range in time for thanksgiving. It was nice to cook two different dishes at one time and we also were able to keep the rolls warm in the bottom warmer. But the ultimate experience was being able to control the o en by my phone through wifi connection. I recommend this range you won't regret it. Thanks Samsung

