Customer reviews for Samsung 6.3 cu. ft. Freestanding Gas Range w/ Convection Oven forMember photos
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Great Range
[This review was collected as part of a promotion.] I love this range. It's beautiful and has so many different features to make my life easier. The steam clean feature is perfect for small mishaps and I absolutely love the air fry feature. Too many compliments to list. I would definitely recommend.
A Range that has many features at a great price!
[This review was collected as part of a promotion.] This Range was a GOD SEND for Thanksgiving dinner. Its 6.3 Cubic Foot capacity has ample room for a Large Turkey and Ham to cook at the same time in separate ovens. The oven door is split so you can open the top oven or the entire oven. Both ovens have the convection cooking feature that provide a very even heat. The Bread Proofing feature is a hit with my wife as she bakes many loaves of bread. The controls are self explanatory and packed with many features and the display is clear and easy to see, The Range "Sings" to you to let you know you are up to temp or the timer is finished.The WIFI feature is handy to check on the oven while you are on the go. The cooktop has 5 Burners one of which is for warming, the burners on the left can be used separate or in combination and are bridged so the Griddle heats evenly. I highly recommend this range.
Samsung double oven
[This review was collected as part of a promotion.] I really love this stove. I'm still getting to know it more everyday. The reason I gave it a 4 instead of a 5 rating is because sometimes when you open the top oven door it's hard to close. It's like the latch doesn't catch easily. Other than that I really like it
After four months use is color is rusty
After 4 months top of black color is look ugly rusty. I try to contact Samsung customer service they are not except and warranty I. I have pictures which I showed to Samsung costumer service supervisor he didn’t except any complaint here is no any option to sho pictures before but Samsung range think about it
Greetings!We appreciate your review of this Samsung range model. Samsung products have a warranty that protects against manufacturing defects in materials and workmanship.We also offer Samsung Care+ which can be added to eligible appliances that would offer you the ultimate peace of mind when it comes to your appliances. I have shared the link to this model's warranty details. Please access the link for the coverage of the warranty. https://www.samsung.com/us/support/service/warranty/NX60A6711ST/AAShould you need assistance, please feel free to get back to us via the following options:1. Facebook Messenger: http://m.me/samsungsupport2. Twitter: https://twitter.com/messages/compose?recipient_id=187685133. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/usWhen you message us, please provide us with this reference number 1145441697 to help our team pull up your information.Leo
Cheaply made- Do not Buy
i had this oven less than a year and the "silver" is already peeling off the knobs.. the digital panel does not always work..you have to push and push the buttons until it starts beeping again...so frustrating! i regret buying this product and will never trust samsung products again
We're pleased to hear from you, Anna. I recommend following the links below to help you with the control panel. Do not use steel wool or abrasive cleansers of any kind. These can scratch or damage the surface. To help fix the control panel, you may utilize the resources below: https://www.samsung.com/us/support/troubleshooting/TSG01110126/ https://www.samsung.com/us/support/troubleshooting/TSG01110183/ I have also shared the proper cleaning guide for your Samsung gas range. Turn to pages 46-48 for reference : https://downloadcenter.samsung.com/content/UM/202207/20220713103626154/NX60A6751SS_AA_DG68-01379A-01_EN_MES_CFR_220712.pdf If you have further questions or inquiries, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1145097816, to help our team pull up your information. Thank you for being a valued Samsung customer. Have a great day. ^Chrystel
Excessive heat loss at oven vent during preheat
I have propane and my range was converted when installed. However, the range takes 40 minutes to preheat to 350 and cannot reach 450 within 60 minutes. The issue is that the oven vent (near the back burners) releases excessive heat, which results in the oven taking an extended amount of time to preheat. I have a digital thermometer and it read 230 degrees at the oven vent while I was trying to preheat the oven. With this much heat loss during the preheat, there is no wonder the oven takes so long to get to temp. I feel this must be a defect in the range. I purchased my range 1.5 years ago, but have only had it installed for three months. My warranty is out of date now. I'm so disappointed in this appliance.
Hello there, We know it’s frustrating when a range takes an unusually long time to preheat, especially after a propane conversion and with significant heat loss during use. We’re here and willing to help. To address concerns around flame performance and heating behavior on your gas range, please follow the guide below and click on the embedded links for additional support and steps: Flame issues on Samsung gas cooktop or range http://www.samsung.com/us/support/troubleshooting/TSG01001946/#flame-is-an-unusual-size-or-shape If the issue continues after reviewing the troubleshooting steps, please contact us so our team can review your situation and provide further assistance, including checking whether this might be a functional concern. You may reach us through the following channels: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide this reference number (1152051912), so our team can pull up your information. Thank you! ^Joshua
Gas range
[This review was collected as part of a promotion.] We had the same range but electric, my wife mentioned she liked gas better. She was out of town over Christmas, I had previously purchased the range and had it in storage, when she was away I installed it. When she got home and noticed it she said, “What did you do to my range “, all I said was I upgraded it.
no longer works unit manufactured Oct/2021.
Oven and range suddenly will not heat up. If I unplug the oven, then plug it back in all cooking (range and oven) will work for a few minutes and then stop and will not give off any heat until it is unplugged again. system was manufactured Oct/2021 and delivered and setup Dec/21. seems to be an ongoing issue with Samsung ovens after researching what to do there are even a few class action suits related to this going on currently. I would not recommend spending any money on this oven.
Hi there, Having the range ready for action anytime is something we all want. Let us provide some essential tips and tricks to ensure the range is powered correctly. Please plug the power cord into a properly grounded outlet with the proper configuration. Your oven should be the only item connected to this circuit. Here is the range power connection requirement. Power Source 240 V/208 V/60 Hz/40 A CRITICAL INSTALLATION WARNINGS/ WARNING on page 14 Troubleshooting/ The appliance will not turn on on page 62 https://downloadcenter.samsung.com/content/UM/202112/20211214153429901/NE63A6751_AA-00_EN-MES-CFR_210901.pdf Specs/ Power Source on page 2 https://image-us.samsung.com/SamsungUS/home/home-appliances/ranges/ne63a6751ss-aa/pdf/NE63A6751SS_V3.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1145370604) to help our team pull up your information when you message us. Have a great day. ^Charles
Some defects
After the first year, only half of the oven worked, the front did, the back stopped heating. Now 3 years in, the range burners only burn HOT, there is no regulating, even on low its high, on every burner. Hoping the oven we have is simply a defect in the line, but we will not be buying another in the future.
Thank you for leaving this review Deni08. Let us check some settings on your oven. Whether your oven is too hot, not hot enough, takes too long to get hot, or doesn't get hot, it can cause many issues. For example, food may not cook well, or the oven may take a long time to reach the set temperature. Please see these links for further details. Samsung oven temperature issues https://www.samsung.com/us/support/troubleshooting/TSG01204529/ Calibrate your oven's temperature - Samsung https://www.samsung.com/us/support/answer/ANS00049012/ How to use your Samsung convection oven https://www.samsung.com/us/support/answer/ANS00089663/ Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1145022136) to help our team pull up your information. Thank you for being a valued customer of Samsung. Have a great day. ^Camille
Disappointed
I agree with Caitlyn. I bought this range a month ago and don't like it. I do not advise you to purchase it. The features really did attract me. I thought I could use the top only oven to bake a pizza, biscuits, etc for my husband and me but the only feature for the top oven is the convection oven. Suppose I don't want to use the convection oven, but want to use the regular oven?! To use the air fryer I must remove the middle shelf! Really? The worst for me is the range top. The very first time I cooked on it, it got scratched. Now every time I cook, I have additional scratches. I've had a glass top before this one and it never got scratched. I've contacted Samsung only to be told that they would send a repair man for a cost to me. I was told that it is cosmetic and not covered by the warranty. I am very dissatisfied!
Hi Darlene, We know the convenience of cooking using the range. Let us provide you with the details you need. Please see the "Operating the oven" section on pages 28 - 49 of the user's manual to help you use the oven. Manual https://downloadcenter.samsung.com/content/UM/202405/20240508152333265/01._IB_FULL_NE5000A_NE63A6751_EN.pdf Also, below is the breakdown of the cooktop cookware. Please see each section for reference. Samsung cooktop cookware breakdown. https://www.samsung.com/us/support/answer/ANS00045483/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147527462 to help our team pull up your information. Have a great day. ^Aloe