Customer reviews for Samsung 6.3 cu. ft. Freestanding Gas Range w/ Convection Oven forMember photos









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FIRE! STOVETOP ON FIRE! HAVE A EXTINGUISHER NEARBY
If you want to keep your family safe DO NOT BUY THIS OVEN. IT LITERALLY CAUGHT ON FIRE JULY 4TH. THEY CALLED IT COSMETIC DAMAGE. I have contacted them 27 times. Literally 27 times. I have cried and just beat myself up for buying this junk. $1,200 just gone. Check out these pictures you guys. If you spill a tiny bit of sauce on the cooktop you are stuck with the burn marks for life. The technician couldn't even get it off with a razor and steam. The very first time we used it we dripped. All good cooks make a mess. The stovetop literally sucks the juice into its surface and will not let it go. Also speaking of drips, there are two panes of glass that have a gap between them in the door. It's up by the handle. If you're wiping off your stove and you have a little bit extra soapy water on the rag, be sure you don't get any between those pieces of glass! There is no way to clean it unless you find some type of contraption. Now it looks like my picture. Gross. Then the final coup de gras, we grilled steaks with the griddle that came with it. Fourth of July was looking great. Steaks were cooked to real perfection. Turned off the burner, ate my steak, came back and gently slid the griddle to the other side of the oven to finish cooling off. No grease on the griddle left nothing to spill off the griddle onto the cooktop just the plain griddle itself. The moment I gently dragged it to the other side it caught on fire. The burner literally sent a huge flame that burned the fan filter on my microwave. I called them scared! I couldn't believe it. My husband has COPD very very bad. It smoked so bad in this house that he had to go outside for 2 hours. No lie. It's like they won't do anything about it unless you get a third degree burn. I sent them everything. I just can't get over it. How evil. Now we can't use it because we're afraid it's going to burn our house down. It's like I'm an alternate universe with these people. I'm working with my bank to try and dispute the charges with these pictures. I wonder if it would be worth paying a lawyer just for the purpose of showing Samsung they can't do this to people. These things are catching on fire! Please pray for us. And please don't buy this.
We are saddened by what has happened with your oven, MelissaM. We want to speak with you directly to understand your overall experience, discuss your alternatives, and address any other concerns you may have. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with the reference number, 1150043339, to help our team locate your information when you message us. Have a great day. -John
Some defects
After the first year, only half of the oven worked, the front did, the back stopped heating. Now 3 years in, the range burners only burn HOT, there is no regulating, even on low its high, on every burner. Hoping the oven we have is simply a defect in the line, but we will not be buying another in the future.
Thank you for leaving this review Deni08. Let us check some settings on your oven. Whether your oven is too hot, not hot enough, takes too long to get hot, or doesn't get hot, it can cause many issues. For example, food may not cook well, or the oven may take a long time to reach the set temperature. Please see these links for further details. Samsung oven temperature issues https://www.samsung.com/us/support/troubleshooting/TSG01204529/ Calibrate your oven's temperature - Samsung https://www.samsung.com/us/support/answer/ANS00049012/ How to use your Samsung convection oven https://www.samsung.com/us/support/answer/ANS00089663/ Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1145022136) to help our team pull up your information. Thank you for being a valued customer of Samsung. Have a great day. ^Camille
Excessive heat loss at oven vent during preheat
I have propane and my range was converted when installed. However, the range takes 40 minutes to preheat to 350 and cannot reach 450 within 60 minutes. The issue is that the oven vent (near the back burners) releases excessive heat, which results in the oven taking an extended amount of time to preheat. I have a digital thermometer and it read 230 degrees at the oven vent while I was trying to preheat the oven. With this much heat loss during the preheat, there is no wonder the oven takes so long to get to temp. I feel this must be a defect in the range. I purchased my range 1.5 years ago, but have only had it installed for three months. My warranty is out of date now. I'm so disappointed in this appliance.
Hello there, We know it’s frustrating when a range takes an unusually long time to preheat, especially after a propane conversion and with significant heat loss during use. We’re here and willing to help. To address concerns around flame performance and heating behavior on your gas range, please follow the guide below and click on the embedded links for additional support and steps: Flame issues on Samsung gas cooktop or range http://www.samsung.com/us/support/troubleshooting/TSG01001946/#flame-is-an-unusual-size-or-shape If the issue continues after reviewing the troubleshooting steps, please contact us so our team can review your situation and provide further assistance, including checking whether this might be a functional concern. You may reach us through the following channels: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide this reference number (1152051912), so our team can pull up your information. Thank you! ^Joshua
Do not buy!
I do not like this oven at all. The third time I tried to use it the door wouldn't close and now I am waiting for service to come and fix it. I find using the ovens is complicated and I don't like the fact that you have to pull out the centerpiece to have a large oven on the bottom. My advice do not buy this product.
Greetings, We understand your disappointment with not having the best experience with your range. Let us help. Please feel free to reach us via the options below, as we look forward to assisting you in setting up service for your range. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1149663137) to help our team pull up your information when you message us. Thank you. -Ricardo
Samsung Range
[This review was collected as part of a promotion.] We bought our range in time for thanksgiving. It was nice to cook two different dishes at one time and we also were able to keep the rolls warm in the bottom warmer. But the ultimate experience was being able to control the o en by my phone through wifi connection. I recommend this range you won't regret it. Thanks Samsung
Huge design flaws, previous model was better
[This review was collected as part of a promotion.] I can't even get water to boil on this range; the eye will get just hot enough to start a few bubbles but then clicks off to regulate temp back and the water never truly boils. The oven vents out steam directly BELOW the touchscreen which causes both a puddle of water to collect at the back of the cooktop and steam to collect on the electronic touchscreen, which I am sure will result in an eventual corrosion/short issue. I love the partial door feature for using the split oven top, as well as the lockout so that I can wipe down the panel without hitting buttons. The warmer drawer is not as deep as the previous model, also (so my pans don't all fit for storage anymore lol). I absolutely LOVED my precious Samsung range, but this one really disappoints.
Hello there. We all know a working cooktop range is needed to cook food. Let's go ahead and check the burners. The way your electric or induction cooktop heats up and retains heat works differently than non-ceramic cooktops. Please check this link for details. Samsung electric and induction cooktop temperature issues. https://www.samsung.com/us/support/troubleshooting/TSG01001944/ You may not be able to adjust the power level of the heating elements on your electric cooktop or range if the control knobs are in the wrong positions. Please check this link for details. Unable to increase or decrease the heat on Samsung cooktop https://www.samsung.com/us/support/troubleshooting/TSG01211106/ Electric cooktops can be quite fun to cook with, but there're a few things you need to know before you whip up that first batch of your world-famous chili. Please check this link for details. How to use your Samsung electric range or cooktop https://www.samsung.com/us/support/answer/ANS00060805/ Although they are different from traditional gas cooktops, taking care of your electric or induction cooktop doesn't have to be too hard. Please check this link for details. Clean and care for your Samsung electric cooktop https://www.samsung.com/us/support/answer/ANS00060833/ Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1145377507) to help our team pull up your information. Thank you for being a valued customer of Samsung. Have a great day. ^Camille
Great Range
[This review was collected as part of a promotion.] I love this range. It's beautiful and has so many different features to make my life easier. The steam clean feature is perfect for small mishaps and I absolutely love the air fry feature. Too many compliments to list. I would definitely recommend.
Nice stove but hate the top
[This review was collected as part of a promotion.] The stovetop is clear and shows every spot. I really hate that. I think I will be changing to a new stove as soon as I find one I like better. The griddle slides all over the place and this makes it awkward to use. I have only used the top oven so far. It worked well but I had to adjust the time baked. The fact that you cannot open the lower oven door without the top oven also be opened did not occur to me until I went to use it. It was a "duh" moment. The timer ending is not loud, but I have tried to stay in the same room so I would not miss the timer tone.
Great features on the.double oven
[This review was collected as part of a promotion.] I bought this about a month ago and really like this range. The double oven is easy to use and easy to clean. The stove top is very versatile and the included griddle is perfect. I made an incredible mess the first time I used the oven. The steam clean feature and self cleaning feature worked perfectly to fix my mistake.
Disappointed
I agree with Caitlyn. I bought this range a month ago and don't like it. I do not advise you to purchase it. The features really did attract me. I thought I could use the top only oven to bake a pizza, biscuits, etc for my husband and me but the only feature for the top oven is the convection oven. Suppose I don't want to use the convection oven, but want to use the regular oven?! To use the air fryer I must remove the middle shelf! Really? The worst for me is the range top. The very first time I cooked on it, it got scratched. Now every time I cook, I have additional scratches. I've had a glass top before this one and it never got scratched. I've contacted Samsung only to be told that they would send a repair man for a cost to me. I was told that it is cosmetic and not covered by the warranty. I am very dissatisfied!
Hi Darlene, We know the convenience of cooking using the range. Let us provide you with the details you need. Please see the "Operating the oven" section on pages 28 - 49 of the user's manual to help you use the oven. Manual https://downloadcenter.samsung.com/content/UM/202405/20240508152333265/01._IB_FULL_NE5000A_NE63A6751_EN.pdf Also, below is the breakdown of the cooktop cookware. Please see each section for reference. Samsung cooktop cookware breakdown. https://www.samsung.com/us/support/answer/ANS00045483/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147527462 to help our team pull up your information. Have a great day. ^Aloe










