We can't even imagine how it feels going all through this with your range. Let's get you the help you need, Altoma. We would love to speak to you directly to gather more information about your range for better assistance. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146312096, to help our team pull up your information. Have a great day! ^Chrystel

Hi there, Keeping the range scratch free is something we all would like to have. Let us get to some tips and tricks to keep the range scratch free. A gas cooktop is often one of the most used appliances in the kitchen, so it will need attention to keep it clean and looking new. Although it may seem imposing and made up of many parts, routine care and maintenance will be a cinch with a little practice. How to clean Samsung gas cooktop https://www.samsung.com/us/support/answer/ANS00049945/ How to clean and maintain the glass cooktop on your Samsung stove https://www.youtube.com/watch?v=b_dExUhgeus&t=3s Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1145377201) to help our team pull up your information when you message us. Have a great day. ^Charles

Hi There, We're grateful for sharing your observation about the range. Let's show you how to maximize the heating efficiency of the burners! This link below will guide you when experiencing cooktop temperature issues: https://www.samsung.com/us/support/troubleshooting/TSG01001944/ I have also shared your model's user manual when the "Burners do not burn evenly." Turn to page 45 for reference: https://downloadcenter.samsung.com/content/UM/202207/20220713103532468/NX60A6711SS_AA_DG68-01338A-03_EN_MES_CFR_220712.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1145150100, to help our team pull up your information. Have a great day. ^Chrystel