We are here to assist you at any time, Jay H. We would like to speak with you directly to learn more about the cause of your disappointment, so that we can rectify the situation. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with the reference number 1149807290 to help our team locate your information when you message us. Have a great day. -John

We appreciate you sharing your experience with the range. Allow us to help you with this, Kmor. We highly recommend selecting a level, well-constructed floor to support the range's weight. Kindly refer to the user manual below for instructions on properly leveling the range to prevent shaking incidents. Please refer to page 57. User manual: https://downloadcenter.samsung.com/content/UM/202502/20250214150727545/O_01._DG68-01379A-05_IB_FULL_EN.pdf For your reference, I have shared the proper cleaning tips for the oven and cooktop. Please refer to the links below. There are YouTube videos and hyperlinks included; kindly visit them. How to clean your gas cooktop: https://www.samsung.com/us/support/answer/ANS00049945/ How to clean your Samsung oven: https://www.samsung.com/us/support/answer/ANS00049011/ Should you require further assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1148478347, to help our team pull up your information. Have a great day! ^Chrystel

Greetings, We want you to have a seamless experience while using your range. Let us help you out. To use your oven door correctly, refer to page 20 of the range's manual and page 23 for instructions on using the oven racks to cook your food, and page 35 for "Cooking time": https://downloadcenter.samsung.com/content/UM/202502/20250214150727545/O_01._DG68-01379A-05_IB_FULL_EN.pdf Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with the reference number, 1150721884, to help our team locate your information when you message us. Have a great day. -John

Hi Hebs, We know the convenience of cooking with the range at home. Let us get the range operating. Please follow the steps on the link below to help you with the range. Samsung oven temperature issues. https://www.samsung.com/us/support/troubleshoot/TSG10001298/#oven-does-not-heat-2 Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147519831 to help our team pull up your information. Have a great day. ^Aloe