Hi there, It’s truly understandable how frustrated you are if your expectations of the range are not met. Let us help find solutions to your concerns. Here at Samsung, we encourage our customers to minimize the use of paper, which is why we encourage them to take advantage of accessing the digital copy: User Manual https://downloadcenter.samsung.com/content/UM/202502/20250214164150842/O_IB_FULL_NE5000A_NE63A6751-04_AA_EN.pdf However, if you prefer to have a hard copy of the manual, here are the options: 1. You can download the user manual, print out the specific part of the manual needed, or print the entire manual itself. 2. If you prefer a recommendation for a print-on-demand service, here are a few common print-on-demand providers. Cost and shipping details will be discussed with you by these providers. •Office Max https://www.officedepot.com/a/products/870284/Copies/ •FedEx Printing https://www.fedex.com/fxo-client-modules/redirect/print-products/file-workspace We want to speak to you directly to provide support and see what options we can offer to help you regarding your other range concerns. Feel free to connect with us through the following platform. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Please provide us with this reference number (1151460785) when you message us so our team can retrieve your information. Thank you. -Kimberly

We appreciate you sharing your experience with the range. Allow us to help you with this, Kmor. We highly recommend selecting a level, well-constructed floor to support the range's weight. Kindly refer to the user manual below for instructions on properly leveling the range to prevent shaking incidents. Please refer to page 57. User manual: https://downloadcenter.samsung.com/content/UM/202502/20250214150727545/O_01._DG68-01379A-05_IB_FULL_EN.pdf For your reference, I have shared the proper cleaning tips for the oven and cooktop. Please refer to the links below. There are YouTube videos and hyperlinks included; kindly visit them. How to clean your gas cooktop: https://www.samsung.com/us/support/answer/ANS00049945/ How to clean your Samsung oven: https://www.samsung.com/us/support/answer/ANS00049011/ Should you require further assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1148478347, to help our team pull up your information. Have a great day! ^Chrystel

We are here to assist you at any time, Jay H. We would like to speak with you directly to learn more about the cause of your disappointment, so that we can rectify the situation. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with the reference number 1149807290 to help our team locate your information when you message us. Have a great day. -John

Hi Hebs, We know the convenience of cooking with the range at home. Let us get the range operating. Please follow the steps on the link below to help you with the range. Samsung oven temperature issues. https://www.samsung.com/us/support/troubleshoot/TSG10001298/#oven-does-not-heat-2 Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147519831 to help our team pull up your information. Have a great day. ^Aloe