We are here to assist you at any time, Jay H. We would like to speak with you directly to learn more about the cause of your disappointment, so that we can rectify the situation. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with the reference number 1149807290 to help our team locate your information when you message us. Have a great day. -John

Greetings, We want to ensure your range's oven operates at its best. Let's get this taken care of. If your oven's temperature is overheating, please refer to page 45 of its user manual under "The oven temperature is too hot or cold" to view the possible cause and the necessary action to take: https://downloadcenter.samsung.com/content/UM/202502/20250214145920044/O_01._DG68-01338A-08_IB_FULL_NX60A6711SS_AA_EN.pdf Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with the reference number, 1150729122, to help our team locate your information when you message us. Have a great day. -John