Thank you for bringing this to our attention. We're really sorry to hear that you received your orders damaged. We want to assure you that this is certainly not typical of our products. We carefully produce and package our products to ensure they reach consumers in excellent condition. We'd like to learn more about your experience and further assist you. Please kindly call us at 866-787-4621 (866-PURINA1). We're available Monday through Saturday from 8 a.m. to 5 p.m. (CST). We look forward to speaking with you soon. - The ONE Team