Thank you for reaching out. We’re so sorry to hear you had this experience with Purina ONE SmartBlend True Instinct Adult Dry Dog Food, Real Turkey & Venison . It’s certainly not the typical experience we aim to provide. We understand the importance of your pets' well-being, and we want to assure you that safety and quality are our top priorities. We'd like to learn more and assist you further. Whenever it’s convenient for you, please give us a call at 1-866-787-4621 (866-PURINA1). We are available from 8 a.m. to 5 p.m. (CST) Monday through Saturday. We look forward to speaking with you. – The ONE Team