Hey there! We want to help get your freezer working again and make sure that you're taken care of. This link (http://spr.ly/6427qC85t) offers different troubleshooting tips to help keep your unit cool. So we can make sure everything is up and running, please send us a private message on social media at @LGUSSupport with your contact details, model number, and the troubleshooting you've already tried. We're ready to help! *Josh

Hello Stephanie! We appreciate you telling us about your LG fridge Craft Ice experience. Those spherical balls of icy goodness are the perfect addition to any beverage, so we'd love to help out! If you're experiencing a noise similar to a jackhammer from your Craft Icemaker, it's possible that the noise is normal operation. The Craft Icemaker has a motor for pushing the spheres from the freezing tray to the ice bin, You can find more information on the common sounds of your icemaker at http://spr.ly/6425SoQQh. If you still need help, feel free to reach out to us on social media @LGUSSupport with your contact info and model number. We'll gladly continue helping out! *Joseph

Hi, there. Thank you for sharing your feedback on your LG Refrigerator (LRSOS2706D) model. We understand how important it is for your appliances to work efficiently and reliably. We strive to provide high-quality products that meet our customer's needs and expectations. To fix this, ensure the freezer's temperature is 0 and -4 degrees Fahrenheit. The ice will be produced slower if the freezer temperature is set warmer. Ensure the water line is connected to the unit and the home valve and that the line is not pinched or kinked. For more information, visit https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-refrigerator-not-making-ice--1400773605181. If you need further assistance, please reach out to us on social media @LGUSSupport. ^Juvy

Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We hate hearing you are having an issue with your unit. We’d like to gather more information to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane