Hi, there. Thank you for sharing your experience with the LG Refrigerator (LRSOS2706S) model. We’re glad to hear that a replacement is on the way, but we understand your concern about dealing with an appliance that hasn’t worked properly for a significant portion of time. We aim to provide high-quality products and exceptional customer service that meet our customer's needs. Once the replacement arrives, ensure it's installed and set up correctly. Keep all documentation related to the replacement process and warranty information. This will be helpful if any further issues arise. Please reach out to us on social media @LGUSSupport if you need any further assistance or have additional questions. We appreciate your patience and are here to help ensure everything goes smoothly with your replacement. ^Juvy

Hi Liz, thank you for sharing your feedback on the 27 cu. ft. Side‑By‑Side InstaView® Refrigerator, model LRSOS2706S. We’re glad to hear you’re enjoying it so far — the InstaView design and spacious interior really make everyday use feel special. We appreciate you choosing LG for your home. If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. ^Rich #LifesGood ❤️

Hi, there. Thank you for sharing your feedback on your LG Refrigerator (LRSOS2706D) model. We understand how important it is for your appliances to work efficiently and reliably. We strive to provide high-quality products that meet our customer's needs and expectations. To fix this, ensure the freezer's temperature is 0 and -4 degrees Fahrenheit. The ice will be produced slower if the freezer temperature is set warmer. Ensure the water line is connected to the unit and the home valve and that the line is not pinched or kinked. For more information, visit https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-refrigerator-not-making-ice--1400773605181. If you need further assistance, please reach out to us on social media @LGUSSupport. ^Juvy

Thank you for your wonderful feedback! We’re so glad to hear that you’re enjoying the clean design and the handy window that helps you keep track of what’s inside your LRSOS2706S refrigerator. It’s all about making life a little easier, and we’re thrilled it’s working so well for you. If you ever need anything, we’re always here to help, just a private message away through our social media platforms @LGUSSupport or @LGUSA on Instagram. Enjoy your beautifully organized fridge! ^Anthony

Hi, Valerie. Thank you for sharing your thoughts about your LG refrigerator. We’re delighted to hear how much you love the spacious design and that it looks fantastic in your kitchen. It’s wonderful to know this upgrade has made such a positive impact on your home. For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James.

Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We hate hearing you are having an issue with your unit. We’d like to gather more information to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane