Hi, there. Thank you for sharing your experience with the LG Refrigerator (LRSOS2706S) model. We’re glad to hear that a replacement is on the way, but we understand your concern about dealing with an appliance that hasn’t worked properly for a significant portion of time. We aim to provide high-quality products and exceptional customer service that meet our customer's needs. Once the replacement arrives, ensure it's installed and set up correctly. Keep all documentation related to the replacement process and warranty information. This will be helpful if any further issues arise. Please reach out to us on social media @LGUSSupport if you need any further assistance or have additional questions. We appreciate your patience and are here to help ensure everything goes smoothly with your replacement. ^Juvy

Hey Yvonne! Thanks so much for sharing your LG Fridge experience with us. Having access to Craft Ice to keep your drinks fresh and classy is crucial, so we'd love to help! If you haven't yet, we recommend checking out our guide at https://spr.ly/6423fKwfX. If you still need help, please get in touch with us on social media @LGUSSupport with your contact info and model number. We'll gladly look more into this with you and explore options to get it running smoothly again! *Joseph