Hi, there. Thank you for sharing your feedback on your LG Refrigerator (LRSOS2706S) model. We understand how important it is for your appliances to work efficiently and reliably. We strive to provide high-quality products and exceptional customer service that exceed our customer's needs and expectations. To address the cooling issue and expedite assistance, please get in touch with us on social media @LGUSSupport with your contact details, the refrigerator's serial number, and any documentation related to your purchase and warranty. We appreciate your feedback and are committed to providing the necessary support to ensure your satisfaction with our products. ^Juvy

Hi Micks, thanks for sharing your experience with the LRSOS2706D refrigerator — we’re glad to hear you’ve enjoyed its layout and organization, but we understand how disappointing it is when the Craft Ice maker doesn’t perform as expected. This model features LG’s Dual Ice Maker with Craft Ice™, designed to produce slow-melting round ice for premium drinks. If troubleshooting hasn’t resolved the issue, here are a few steps that may help: Craft Ice Maker Tips Reset the ice maker: Press and hold the Test button until you hear a chime. This can restart the ice-making cycle. Check the water line: Make sure it’s securely connected and not kinked or blocked. Verify freezer temperature: The freezer should be set to 0°F or lower for optimal ice production. Clear frost or debris: Inspect the ice maker compartment for buildup that could interfere with operation. Run Smart Diagnosis™: If your fridge is connected to the LG ThinQ app, this feature can help identify issues. You can find more detailed troubleshooting steps here: https://www.lg.com/us/support/help-library/lg-refrigerator-craft-ice-troubleshooting--20153135622329 For any further assistance, feel free to DM us at @LGUSSupport. ^Rich

We hate hearing you are having an issue with your unit. We’d like to gather more information to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane

Thank you for providing this feedback and we will be happy to pass this along to our product developers.^Sandy

Hello, Stephen. Thank you for sharing your thoughts about your LG Refrigerator. We’re delighted to hear that our reliability and support have impressed you and that Rodrigo provided excellent technical assistance. It’s wonderful to know the dedicated service has made such a positive difference for you. To ensure your product continues to run efficiently you can perform a power cycle by unplugging the unit for thirty seconds to refresh the system. For more feedback or questions please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James

Hello there, we understand how much you’ve been enjoying your LG LRSOS2706S Side‑by‑Side Refrigerator, and we appreciate you sharing your experience after more than two years of use. It’s great hearing that the craft ice, strong water pressure, and overall performance continue to stand out. This model is built for long‑term reliability, and it’s wonderful knowing it’s still delivering for you. If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. #LifesGood ❤️ LG Digital Care Team ^Rich

Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. ^Daphane