Hi PWalker, we understand your experience fell short of our quality standards and are here for support should you need further assistance. Should you be inclined to, feel free to leave your input about your experience here: https://www.lg.com/us/support/feedback. We'd appreciate your submission as we rely on customer feedback to identify areas of improvement and improve our customer experience going forward. ^Chris

Hi, John. Thank you for taking the time to share your review about your LG Refrigerator, model LRSOS2706S. We understand your inquiry regarding both ice makers not functioning properly and your experience with getting assistance for them, and we always strive to ensure our kitchen appliances deliver reliable, premium, and dependable performance your household expects from our brand. To help optimize your ice production and ensure the internal systems cycle correctly, we recommend checking that the freezer compartment temperature is set at or below zero degrees Fahrenheit, as optimal ice-making requires sustained cold temperatures to trigger the harvest mechanism. It is also beneficial to verify that the home water line valve is fully open and that the water filter has been replaced within the last six months, as low water pressure or a clogged filter can prevent both ice systems from filling properly. For comprehensive, step-by-step guidance on resolving ice-making operational concerns, please visit our official support resource here: https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-refrigerator-not-making-ice--1400773605181. We want to help ensure your kitchen setup operates perfectly and comfortably for your household. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further support. ^James

Hi! Appreciate you sharing your experience with your LG LRSOS2706S — always great hearing how much the craft ice maker adds to the fun, and we’re glad the replacement process got you back up and running after walking through the diagnostics with our team. If you ever need anything down the road, feel free to reach out to @LGUSSupport.^James

Hi Devalyn, thank you for sharing your experience with your 27 cu. ft. Side‑By‑Side InstaView Refrigerator model LRSOS2706D. We understand you mentioned the ice maker not keeping up with your daily needs, even with IcePlus turned on, and we appreciate you letting us know how this affects your routine. A quick step that can help is confirming the freezer temperature is set within the recommended range, since steady cooling supports faster ice production. For more guidance, here’s a helpful LG resource focused on low ice quantity: LG Refrigerator – Not Making Enough Ice https://www.lg.com/us/support/help-library/lg-refrigerator-not-making-enough-ice--1338395755982 If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com. ‑Rich

Hello! It is wonderful to hear that your LG LRSOS2706D Refrigerator is making such a stylish and fantastic addition to your kitchen! Having dual ice options ready to go is definitely a cool perk that elevates every drink. Should you ever need any assistance or have questions, please feel free to reach out to us at @LGUSSupport. ^James

Hey there. Thank you for taking your time for leaving us a review on this LG 27 cu. ft. Side-By-Side InstaView Refrigerator. The "knock" feature really does come in handy when trying to also get a quick snack during the night or as you mentioned, the amount of food needed for grocery shopping. Either or, we are more than happy to know that you are enjoying your refrigerator and please remember that, should you need any assistance, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000. ~Anthony